'Windows cannot complete the installation' loop

[Mackypoo]

Hello,
My sister has a miniHP 110, which was experiencing virus troubles, so I offered to do a factory restore. I have used that option several times on my regular HP laptop with no issues, but on her's, it's giving me the error message 'Windows cannot complete the installation in safe mode. to continue installing windows, restart the computer.' It goes on in a loop. I've tried booting it in safe mode, but to no avail. I've been playing around with it for a couple of days, and got to the screen where you choose accounts from. It said the account had been disabled, and to check with my administrator. I would go through the trouble of getting a windows 7 disk, but with this version of HPmini, there is no disk drive. I'm at a complete loss, is there anything I can do?

Thank you for your time!

 

[Bare Foot Kid]

Hello Mackypoo, welcome to Seven Forums!


You don't need a DVD drive to install Windows, you should be able to use a USB stick, have a look through the information in these tutorials linked below and be sure to post back with any further questions you may have and to keep us informed.

Clean Install : Factory COA Activation Key

USB Windows 7 Installation Key Drive - Create



​

 

[JMH]

As well as the excellent advice above you may care to investigate for future reference...

FYI.
Back up & Recovery > Performing a recovery > Using the Disaster Recovery Facility etc

http://h10032.www1.hp.com/ctg/Manual/c01895806.pdf

 

[Mackypoo]

Thank you very much for the helpful links and the warm welcome! I'm working on installing it now, if i have any questions, i'll be sure to ask

 

[Bare Foot Kid]

Glad we could help and be sure to post back here with updates.

 

[theog]

Pressing the f11 key during startup on a computer with an HP factory image will start the system recovery process even if the prompt is not displayed.

How to make HP Recovery DVD disks:
Recover Windows Vista Operating System Using HP Recovery - HP Customer Care (United States - English)

How to make HP Recovery USB disk:
Creating a Recovery Disk on a USB Flash Disk HP Pavilion dv6700z CTO Entertainment Notebook PC - HP Customer Care (United States - English)

or
You can Order HP Recovery Disks from here:
Compaq Mini CQ10-500 PC series -  HP Notebook PCs - Order Recovery Discs for Windows 7, Vista, or XP - c00810334 - HP Business Support Center