Windows could not check for updates automatically error 80070422

[liseling]

Hello,

I have bee trying to solve this problem for a few hours now. When I select "check for updates" in Windows Update it gives me the error mentioned in this thread's title (I've attached the screen shot). I tried to do the sfc scan but my command prompt box (after entering "sfc /scannow") says that it is unable to start the repair service.
I made the zipped CBS file but it looks like your size limit for that is 8MB and mine is 10.6MB. If there is another way I can get it to you please let me know.

I've tried checking to make sure that windows update is running in 'services' and I've also tried changing the settings to "never update" and then back again and it didnt work. I even tried a couple system restores (which I later undid because they didnt work). I'm a bit confused because (as you can see in the screen shot) it says the most recent check for updates was November 2013, but then it says right under that that updates were installed today.

I would really like to fix this but I'm a vet student and midterms are in 2 weeks and I cant afford to spend hours tinkering (although I cant afford to have my computer malfunctioning either). Any help would be greatly appreciated!

 

[archer]

Hi, Welcome to Seven forums.

First try this tutorial. http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

and read about this error and solution from here. Windows Update error 80070422, 80244019, or 8DDD0018

 

[NoelDP]

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[liseling]

Farbar Service Scanner Version: 25-02-2014
Ran by Annalise (administrator) on 26-02-2014 at 17:15:43
Running from "C:\Users\Annalise\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

[firebfm]

Go to start and search for services. Click services. Change the service Windows update to automatic. Change the service Windows Modules Installer to automatic. Start those services

 

[NoelDP]

The Farbar Scanner tests for the WU setting - and it is correct, and running or we'd have seen an error message.

The default setting for the Windows Modules Installer (AKA TrustedInstaller) is MANUAL, not Automatic - it is only switched to automatic by Windows itself, for the exclusive purpose of completing installs across a reboot, and then switched back to Manual at the end of the process. There is NO NEED to change the setting from Manual to start the service - but attempting to start it *may* give us something if it fails.

 

[NoelDP]

There are no problems showing in the report.

This means that some other service is affected - I am going to take a flying leap into the dark, and say it's something to do with the Software Protection Service.

Please open an Elevated Command Prompt, and run the following commands...

NET START SPPSVC
SC QC SPPSVC
SC QUERYEX SPPSVC
NET START SPPUINOTIFY
SC QC SPPUINOTIFY
SC QUERYEX SPPUINOTIFY

post the results...


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[liseling]

Hello, Sorry for the delay - my computer was doing a full scan for viruses (none) in the tutorial suggested by archer above. Unfortunately Update is still not working. Noel, here are the results of the commands you sent earlier:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START SPPSVC
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>SC QUERYEX SPPSVC

SERVICE_NAME: SPPSVC
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 9008
FLAGS :

C:\Windows\system32>NET START SPPUINOTIFY
The SPP Notification Service service is starting.
The SPP Notification Service service was started successfully.


C:\Windows\system32>SC QC SPPUINOTIFY
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPUINOTIFY
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : SPP Notification Service
DEPENDENCIES : EventSystem
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>SC QUERYEX SPPUINOTIFY

SERVICE_NAME: SPPUINOTIFY
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 824
FLAGS :

C:\Windows\system32>

 

[NoelDP]

That output looks normal.
Perhaps I should explain a little - the 422 error you are getting is defined as 'service unable to start' - the trick is to find which service, and why it isn't starting.

We'll have to delve a little into the event logs, as they may be the only way we'll find out...


Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply or upload to your favourite fileshare site (preferably Dropbox or OneDrive/SkyDrive) and post a link in your reply

 

[liseling]

Here they are!

 

[NoelDP]

The NLS can't start, because the Network Location Awareness service can't start....
Now I have to find out why NLA can't start

There may be a clue or three there - but to be honest, the event logs are a mess

I'm starting to think in terms of a repair install.

 

[liseling]

Hi,
It's weird, but the "tip" you posted with "download windows repair tool" doesnt show up in your post when I open this thread on my computer, but it does show up when I open the thread on my phone...:huh:

Anyway I downloaded the registry reviver that it linked to and it showed several errors but it wants me to buy the full version for $30 in order to fix them - is that what you're recommending I do?

 

[NoelDP]

DO NOT use ANY registry 'cleaner' - EVER!

 

[liseling]

Ok, glad I asked...
So how do I go about doing a "repair install"? I hope you dont mean of Windows... it was already installed on my computer when I bought it 3 years ago and I dont have the Windows disks.

 

[Outlander]

Probably nothing to do with your case but I had that same update message and I solved it by turning off Malwarebytes..........

 

[liseling]

I dont think I have Malwarebytes on my computer - I searched for it and nothing.

 

[Outlander]

I think MB was causing some firewall issue on mine. you might take a shot and disable any AV or malware apps you have installed......? Just a thought.....

 

[Slartybart]

Hi,
It's weird, but the "tip" you posted with "download windows repair tool" doesnt show up in your post when I open this thread on my computer, but it does show up when I open the thread on my phone...:huh:

Anyway I downloaded the registry reviver that it linked to and it showed several errors but it wants me to buy the full version for $30 in order to fix them - is that what you're recommending I do?

This happens when you are not logged in to SevenForums. I get fooled too sometimes. Certain words get tagged by adverts when you are not logged in to the forums.

This is probably why you didn't see it on your computer (logged in) but did see it on your phone (not logged in).

A rule of thumb: most members include the application name in their post if they recommend software utilities.
An advert tags keywords (driver, repair, etc).

It's best to log in to avoid any confusion.