windows update error 80070422 downloads but does not register

[Hottentot]

Dear All

Very bizarre:

-windows 7 64bit

configuration panel says that windows cannot search updates, with error code 80070422
- however the update history shows that updates have been downloaded correctly
- when shutting down my machine, updates are each time downloaded anew
- windows installer and windows update are started according to management console (set on automatic)
- - Background intelligent transfer service is on
- - Sfc / scannow does not work
- When I put “net start trustedinstaller” in elevated command prompt it gives system error 1058
- SURT is installed and detects no problems
- when running the troubleshooter it says that the service registation is lacking or damaged; I get the same message every time I run the troubleshooter

-

-



- I tried everything I could find and understand on the net but nothing helps


- I copied and compressed cbs.log but it is 85 MB so cannot upload it and the last version dates from one month ago



pl please, please help me !

 

[torchwood]

Hi Hottentot,
not heard that historic name for a while

The SPPSVC must be set to Automatic (delayed), rather than Manual
Please open an Elevated Command Prompt, and run the following command
SC config /start= delayed-auto
once complete, close the window.
now please check that the Bits service is also set to Automatic-delayed
REBOOT

Then
please run the following tool, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[Hottentot]

diag report for roy

Dear Roy

Thank you so much !!!

here's what I get after I applied your instructions :

erik

(Hottentot is a name my father used to insult people, so I took it on my own shoulders )


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XRFK2-XFHYG-RTVDK
Windows Product Key Hash: bsk89rXKRhJP3gFgul369TGsihg=
Windows Product ID: 00359-OEM-9808037-26162
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.2.0.000
ID: {480D47B5-880A-48DC-89F4-A300AD372A17}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Microsoft Windows XP
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{480D47B5-880A-48DC-89F4-A300AD372A17}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.2.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RTVDK</PKey><PID>00359-OEM-9808037-26162</PID><PIDType>8</PIDType><SID>S-1-5-21-1327486702-2513083884-3186033696</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 7745G </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>V1.03 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100427000000.000000+000</Date></BIOS><HWID>359C3E07018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Afr. centrale Ouest(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Version du service de licences logicielles : 6.1.7601.17514

Nom : Windows(R) 7, HomePremium edition
Description : Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
ID d’activation : 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00359-00196-080-326162-02-2060-7601.0000-2792014
Identificateur d’installation : 008990039931048746114401366963463913676881591095978335
URL du certificat du processeur : SpcService Web Service
URL du certificat de l’ordinateur : RacService Web Service
URL de licence d’utilisation : UseLicenseService Web Service
URL du certificat de clé de produit : PkcService Web Service
Clé de produit partielle : RTVDK
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 3
Heure approuvée : 03/07/2016 23:15:17

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:17:2016 18:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIAAgABAAIAAQAEAAAAAQABAAEA6GGcQpnzEmlcUppR/BnEBy43LipiPfRYhsWsD45MXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm

 

[Hottentot]

diag report for roy

Dear Roy

Thank you so much !!!

strange thing is that I have windows 7 home premium while the report below mentions windows XP ???

here's what I get after I applied your instructions :

erik

(Hottentot is a name my father used to insult people, so I took it on my own shoulders )


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XRFK2-XFHYG-RTVDK
Windows Product Key Hash: bsk89rXKRhJP3gFgul369TGsihg=
Windows Product ID: 00359-OEM-9808037-26162
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.2.0.000
ID: {480D47B5-880A-48DC-89F4-A300AD372A17}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Microsoft Windows XP
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{480D47B5-880A-48DC-89F4-A300AD372A17}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.2.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RTVDK</PKey><PID>00359-OEM-9808037-26162</PID><PIDType>8</PIDType><SID>S-1-5-21-1327486702-2513083884-3186033696</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 7745G </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>V1.03 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100427000000.000000+000</Date></BIOS><HWID>359C3E07018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Afr. centrale Ouest(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Version du service de licences logicielles : 6.1.7601.17514

Nom : Windows(R) 7, HomePremium edition
Description : Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
ID d’activation : 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00359-00196-080-326162-02-2060-7601.0000-2792014
Identificateur d’installation : 008990039931048746114401366963463913676881591095978335
URL du certificat du processeur : SpcService Web Service
URL du certificat de l’ordinateur : RacService Web Service
URL de licence d’utilisation : UseLicenseService Web Service
URL du certificat de clé de produit : PkcService Web Service
Clé de produit partielle : RTVDK
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 3
Heure approuvée : 03/07/2016 23:15:17

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:17:2016 18:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIAAgABAAIAAQAEAAAAAQABAAEA6GGcQpnzEmlcUppR/BnEBy43LipiPfRYhsWsD45MXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm

 

[torchwood]

Hi Hottentot,
please try the MS fixit for the error 0x80072EE7, from this link.

https://support.microsoft.com/en-us/kb/883821

About the XP reference, thats peculiar. Other parts of the report reference W7??.
From what i can find out that lappy never came with XP, it wasn't even a Vista model, the rest of the report looks fine.
I do have some thoughts on the matter.
The product key in use is the Back-up code from the sticker, Which implies that at some stage (2014) you re-installed W7, but did not use the recovery partition, But an ISO of some description which was NOT from an Acer source, and did not properly install the product detail.
We can update your BIOS which is out of date and this may update the detail as well, see link

http://global-download.acer.com/GDF...ep3=ASPIRE 7745G&OS=ALL&LC=en&BC=ACER&SC=PA_6

Read the instructions for your model on Acers website for your model beforehand.

REBOOT (twice please)

Then try a download, the oldest update outstanding, if that works go ahead and try the rest.

If they still fail re-run the Mgadiag, and a copy of the update log,
(C >> windows >> windowsUpdate.) Only the last day entries

Roy

 

[Hottentot]

further on issue

Dear Roy

thank you very much again ! I indeed updated windows 7 from an ISO file because I could nowhere find a windows 7 installation disk. My version was bought with the computer. I stick to windows 7 because I am working in Kinshasa and for higher windows versions you need perfect internet connexions which are not available here. And windows 7 is perfect for me but I am far from being a computer expert so may make mistakes.

When I try the fixit it says "this easy fix does not apply to your operating system or application version".

As for the bios, I cannot find instructions for update for my ACER Aspire 7745G. I hesitate to launch the bios update because if something goes wrong I will not be able to handle it from here. Or should I try anyhow ?
erik

 

[torchwood]

Hi Hottentot,

Updating W7 also requires a decent internet, >>Your<< error code equates to lost/no internet connection.
Another suggestion thou
When you want to update go to a local library they do tend to have a stable internet service.
note MS issues updates on the 2nd Tuesday of the month.

lets try using this link,
https://support.microsoft.com/en-gb/gp/windows-update-issues/en-gb
select repair updates option,(block on right side)
Might help but again not

The Bios update is only to try and correct the inconsistancies in the report its NOT currently causing any other problems
So you can let it be.

There is nothing really wrong with your comp other than the MS connection problem.
Something which we have no control over.
All i can say is try my Library suggestion, or have a word with your works IT people and ask if you can use thier internet.

Roy

 

[Hottentot]

suite

dear roy

well, yes but my connexion is stable. The problem is that updates are installed and windows fix it fixes issues but somehow all these are not registered. I download the same updates over and over again, and run the fix it over and over again but the issue is never solved. I guess there must be something with service registration ...

erik

 

[torchwood]

Hi Hottentot,
If there was a problem with SPPSRV, there would be different code showing, and a futher message.
We can re-licence the comp, see screenshot

If they fail after the above can you copy/paste the details from the windowsUpdate log.
(1 days worth only)

Roy


Roy

 

[Hottentot]

dear roy

I apologize but I don't understand your last message.... how to re-license ?

erik

 

[torchwood]

Hi Hottentot,
Open an elevated command mode,
then copy/paste the bold text in the screenshot.

Roy

 

[Hottentot]

Dear Roy

I hope you're still there. I had internet connection problems but now i am in Belgium with good connections. I proceeded as you suggested, here's the diag

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XRFK2-XFHYG-RTVDK
Windows Product Key Hash: bsk89rXKRhJP3gFgul369TGsihg=
Windows Product ID: 00359-OEM-9808037-26162
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.2.0.000
ID: {480D47B5-880A-48DC-89F4-A300AD372A17}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Microsoft Windows XP
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{480D47B5-880A-48DC-89F4-A300AD372A17}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.2.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RTVDK</PKey><PID>00359-OEM-9808037-26162</PID><PIDType>8</PIDType><SID>S-1-5-21-1327486702-2513083884-3186033696</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 7745G </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>V1.03 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100427000000.000000+000</Date></BIOS><HWID>359C3E07018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Version du service de licences logicielles : 6.1.7601.17514

Nom : Windows(R) 7, HomePremium edition
Description : Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
ID d’activation : 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00359-00196-080-326162-02-2060-7601.0000-2792014
Identificateur d’installation : 003361032643832666190016618185710586743592376126003645
URL du certificat du processeur : SpcService Web Service
URL du certificat de l’ordinateur : RacService Web Service
URL de licence d’utilisation : UseLicenseService Web Service
URL du certificat de clé de produit : PkcService Web Service
Clé de produit partielle : RTVDK
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 3
Heure approuvée : 17/07/2016 12:20:39

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:17:2016 19:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAIAAgABAAIAAQAEAAAAAgABAAEA6GGcQpnzEmlcUppR/BnEBy43LipiPfRYhsWsDyDpjkxcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm


erik

 

[torchwood]

Hi Hottentot,
can you run the standalone KB971033.
Reboot
rerun tool
Dont worry if it states allready installed, it will run and update ActiveX
The details in this part of the report will change.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:17:2016 19:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


Roy

 

[Hottentot]

still windows update do not register

dear roy

I feel embarrassed that you loose so much time with me ! For one reason or another your inserted screenshot from a previous message doesn't show anymore. Please, what do you mean with "standalone KB971033" ?

erik

 

[torchwood]

Hi Hottentot,
No worries about the time
link to MS for KB971033, (pick the correct version 32/64bit
https://support.microsoft.com/en-us/kb/971033

Copy of replacement re-register SPPSRV

net stop sppsvc

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
ren tokens.dat tokens.bar
net start sppsvc
cscript.exe %windir%\system32\slmgr.vbs /rilc

Roy

 

[Hottentot]

further

unfortunately it says that none of both update can be run on my pc....

 

[torchwood]

HMMM??
can you run the tool from this link
http://www.sysnative.com/niemiro/apps/SFCFix.exe
copy/paste the output.
REBOOT

then i would like to see copies of your CBS log, and 1 days details from the WindowsUpdate log.

Roy

Have you been infected by malware/virus at anytime????