Solved Windows could not check for updates automatically

[AdamGM]

Hello,

trying to get my Windows to update. When I tell it to try, it scans for a while and them stops.

No error code, it's just in red and listed as an important message in the action center.
(Before people tell me to try in Safemode, I did, and you can't. Even though Microsoft says to try that, it's not possible )

 

[Maguscreed]

give the fixit tool here a try.
How do I reset Windows Update components?

 

[AdamGM]

I tried that, thanks though.

 

[carwiz]

What anti-virus and browser are you using? (Including version)

 

[AdamGM]

What anti-virus and browser are you using? (Including version)

Microsoft Security Essentials 2.1.1116.0

 

[AdamGM]

bump

 

[NoelDP]

Hmmm - an off-the-wall suggestion, since some of the same services and files are involved....

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Then while you're waiting for a response from that, download the CheckSUR tool -install it, then post the log file
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

 

[AdamGM]

Thanks for the reply NoelDP.

Here is the report from the MGADiag Tool.

******************************

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DQQVV-WCVDM-3KWWP
Windows Product Key Hash: pOnGzdYLP/A7M9RrxoIfUMJsZo0=
Windows Product ID: 00359-OEM-8703343-81432
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {70E443F1-3D51-415F-B276-80EB97296964}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Adam\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{70E443F1-3D51-415F-B276-80EB97296964}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3KWWP</PKey><PID>00359-OEM-8703343-81432</PID><PIDType>3</PIDType><SID>S-1-5-21-4202254695-3979385735-3154864139</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H55M-S2V</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20100910000000.000000+000</Date></BIOS><HWID>3E053507018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-481432-02-1033-7600.0000-0432011
Installation ID: 021662180003441685416501638112582035940372933260287245
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3KWWP
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 26/01/2012 5:06:41 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GGCajR1gJZ2jULGKGCW0dL3moj0ARG/dlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM

******************************

I am downloading the System Update Readiness Tool for Windows 7 for x64-based Systems now.

Edit: I installed that second tool. The website says that the logs can be found at:

%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

however, I can't find these files. Any idea where I might find them? (Tried searching the file name)

 

[NoelDP]

OK _
As half-expected, there's no problems evident in the MGADiag report, but it does give us some data that may be needed later anyhow

 

[AdamGM]

Cool What should I do now?

(Edited the last post, just in case we posted simultaneously)

 

[NoelDP]

Ah - we did indeed cross in the post
You will need to enable viewing of Hidden files - in the View tab of Folder & Search Options, under Organise in Windows Explorer.

 

[AdamGM]

I tried again with the settings changed to show hidden & system files but still nothing. I also tried searching for the logs file as well as any other .logs and .persist.logs.

I'm not sure where this systemroot folder should be, but I certainly can't get the files to show up :S

p.s. Looks like you're scottish? I have some Scottish Heritage, spent two months there, two summers ago

 

[NoelDP]

%systemroot% is a system variable - it usually points to C:\Windows.

If you copy the following into the Search box, and hit the Enter key, it should take you there
%SYSTEMROOT%\Logs\CBS

if that fails, try
C:\Windows\Logs\CBS

 

[AdamGM]

Wow, can't believe I couldn't find that.

Anyways:

Checksur.persist.log:
***************************************************


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-24 21:50

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 579
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-26 17:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 395
No errors detected









Checksur.log:
***************************************************


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-26 17:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 395
No errors detected

 

[AdamGM]

Anyone else happen to know how to interpret this data?

 

[NoelDP]

Ooops - sorry, must have missed the notification

The Tool didn't find any problems.
Please try the Check For Updates again - when/if it fails note EXACTLY what the message is, and post back
Also check the Event Viewer - post back with any related errors in either the Windows Application log or the System Log

 

[AdamGM]

Hey, thanks for replying again

Sometimes I see an error associated with Windows Update failing, sometimes there isn't one. I'm pretty sure I have seen more than one error code as well.
It's currently trying.

Going through the event viewer:

Log Name:      System
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          02/02/2012 9:53:36 PM
Event ID:      16
Task Category: Automatic Updates
Level:         Warning
Keywords:      Connection
User:          SYSTEM
Computer:      Adam-PC
Description:
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>16</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>2</Task>
    <Opcode>11</Opcode>
    <Keywords>0x8000000000000001</Keywords>
    <TimeCreated SystemTime="2012-02-03T02:53:36.002019700Z" />
    <EventRecordID>166092</EventRecordID>
    <Correlation />
    <Execution ProcessID="328" ThreadID="16420" />
    <Channel>System</Channel>
    <Computer>Adam-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
  </EventData>
</Event>

Going to Applications and Service Logs - Microsoft - Windows - Windows Update Client, there are these:

Log Name:      Microsoft-Windows-WindowsUpdateClient/Operational
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          04/02/2012 7:22:40 AM
Event ID:      42
Task Category: Automatic Updates
Level:         Information
Keywords:      Health,State
User:          SYSTEM
Computer:      Adam-PC
Description:
There has been a change in the health of Windows Update.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>42</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>2</Task>
    <Opcode>18</Opcode>
    <Keywords>0x4000000000000480</Keywords>
    <TimeCreated SystemTime="2012-02-04T12:22:40.838193600Z" />
    <EventRecordID>99581</EventRecordID>
    <Correlation />
    <Execution ProcessID="324" ThreadID="6996" />
    <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
    <Computer>Adam-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="hc_stateid">1</Data>
    <Data Name="restartDate">
    </Data>
    <Data Name="restartTime">
    </Data>
  </EventData>
</Event>

and

Log Name:      Microsoft-Windows-WindowsUpdateClient/Operational
Source:        Microsoft-Windows-WindowsUpdateClient
Date:          04/02/2012 7:22:40 AM
Event ID:      25
Task Category: Windows Update Agent
Level:         Error
Keywords:      Failure,Check for Updates
User:          SYSTEM
Computer:      Adam-PC
Description:
Windows Update failed to check for updates with error 0x80248007.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
    <EventID>25</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>1</Task>
    <Opcode>11</Opcode>
    <Keywords>0x4000000000000022</Keywords>
    <TimeCreated SystemTime="2012-02-04T12:22:40.838193600Z" />
    <EventRecordID>99578</EventRecordID>
    <Correlation />
    <Execution ProcessID="324" ThreadID="6996" />
    <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
    <Computer>Adam-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <errorCode xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">0x80248007</errorCode>
  </UserData>
</Event>

I'm seeing a few of these as well, but I know that I have the latest definitions:

Log Name:      System
Source:        Microsoft Antimalware
Date:          04/02/2012 5:51:15 AM
Event ID:      3002
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Adam-PC
Description:
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
 	Feature: Behavior Monitoring
 	Error Code: 0x80004005
 	Error description: Unspecified error 
 	Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft Antimalware" />
    <EventID Qualifiers="0">3002</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-02-04T10:51:15.000000000Z" />
    <EventRecordID>166512</EventRecordID>
    <Channel>System</Channel>
    <Computer>Adam-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>%%860</Data>
    <Data>3.0.8402.0</Data>
    <Data>%%835</Data>
    <Data>%%842</Data>
    <Data>0x80004005</Data>
    <Data>Unspecified error </Data>
    <Data>5</Data>
  </EventData>
</Event>

I will update if this scan ever finished

 

[AdamGM]

(Second post)
I just found this in Windows Logs - Setup

Log Name:      Setup
Source:        Microsoft-Windows-WUSA
Date:          24/01/2012 9:45:01 PM
Event ID:      3
Task Category: None
Level:         Error
Keywords:      
User:          Adam-PC\Adam
Computer:      Adam-PC
Description:
Windows update  could not be installed because of error 2149875724 "" (Command line: ""C:\Windows\SysWOW64\wusa.exe" "C:\Users\Adam\Downloads\Windows6.1-KB947821-v14-x64.msu"        ")
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-25T02:45:01.607890700Z" />
    <EventRecordID>651</EventRecordID>
    <Correlation />
    <Execution ProcessID="3972" ThreadID="2308" />
    <Channel>Setup</Channel>
    <Computer>Adam-PC</Computer>
    <Security UserID="S-1-5-21-4202254695-3979385735-3154864139-1000" />
  </System>
  <EventData>
    <Data Name="UpdateTitle">
    </Data>
    <Data Name="ErrorCode">2149875724</Data>
    <Data Name="ErrorString">
    </Data>
    <Data Name="CommandLine">"C:\Windows\SysWOW64\wusa.exe" "C:\Users\Adam\Downloads\Windows6.1-KB947821-v14-x64.msu"        </Data>
  </EventData>
</Event>

 

[NoelDP]

0x80248007
Error code 0X80248007 when you try to use Windows Update or Microsoft Update to install updates
may help

 

[Layback Bear]

This might help. Check and make sure to time and region is correct. Also check and make sure your Windows 7 and Microsoft products are validated Genuine.