windows explorer crash *NEED HELP URGENTLY*

[p0sitiv3]

im using windows 7 professional 32-bit. everytime i try to browse my movie folder in my portable hard disk, the windows explorer stops working. it happens only when i open that folder. the problem signature is as below:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: qedit.dll
Fault Module Version: 6.6.7600.16385
Fault Module Timestamp: 4a5bdad4
Exception Code: c0000005
Exception Offset: 0005c832
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

 

[Jonathan_King]

Welcome!

I suggest a disk check of the drive. Open an elevated command prompt and run chkdsk /r.

How big is the folder? How much RAM is your system using?

 

[p0sitiv3]

i have 3GB DDR2 RAM in my system..
and the folder size is quite big..about 50+GB

 

[Petey7]

50GB?!?! Does it only happen on that computer? Does explorer close or freeze? Are you files divided into smaller folders?

 

[Tews]

Have you run the chkdsk /r command as JK suggested??

 

[Jonathan_King]

I wonder if that is the issue. Try dividing up the folder into 10 GB ones and see how it goes.

 

[Solarstarshines]

portable hard disk ? its usb ? have you tryed updating the usb driver or matterfact the driver for the external drive i use one and it is not partitioned and neverr failed so i would look into some updates

 

[p0sitiv3]

50GB?!?! Does it only happen on that computer? Does explorer close or freeze? Are you files divided into smaller folders?

ya..i did divide the movies in folders..but the folders is in the main movie folder.
err..i dont know whether it will face the same problem in in different pc. i never try. the windows explorer stopped working once i click on 1 of the folder inside.

 

[p0sitiv3]

Have you run the chkdsk /r command as JK suggested??

i'll try later..as the hard disk is not with me now~

 

[p0sitiv3]

I wonder if that is the issue. Try dividing up the folder into 10 GB ones and see how it goes.

hmmm...is it the matters of size of folder?
don't think so...its ok for all others large folder also..only that movie folder.
and the windows explorer stopped working once in open 1 of the subfolder.
and also happen when i try to change the folder view to tiles view. previously is in list view.

 

[p0sitiv3]

portable hard disk ? its usb ? have you tryed updating the usb driver or matterfact the driver for the external drive i use one and it is not partitioned and neverr failed so i would look into some updates

ya it's usb portable HDD..but i have other folders in that HDD. they seems dont affect? problems only in that movie folder..

 

[Petey7]

Sounds like the drive just has issues reading that part of the disc. Definitely run checkdisk, and you can even try Seatools.

 

[Solarstarshines]

something is in that folder is causing a crash i would scan it with the anti virus program i would do the above as well never hurts to do a scan disc and fix bad sectors and once that is done defrag and see if there is a diffrence

 

[Jonathan_King]

A folder that size may be the problem. That is a lot of stuff to load!

Go ahead and try dividing the folder up and see what happens.