Windows explorer not responding on startup

[ownedaz]

Hello, I've got this odd issue here.

As said in the title, windows explorer instantly stops working on startup, the screen itself is pitch black, all I can do is run a task manager, if I try to run explorer.exe, cmd, regedit, msconfig or anything - task manager crashes. The error says something similar to BEX64. I've searched through forums, people seem to be having this similar issue, but they can at least run SOMETHING (cmd, regedit etc.), while I can't. I tried pretty much everything. I tried every single option with windows cd inserted, however none of the options helped fix my problem. I've got no restoring points as I never made one. I tried running it on safe mode, the problem is exactly the same. I'm kinda lost. Is there any hope?

Thanks.

 

[archer]

Hey ownedaz, Welcome to Sevenforums.

Found a link for you. Might be useful :ar: Windows explorer crashes

 

[ownedaz]

Well as I said, I'm practically not able to do anything with windows. It merely starts up and explorer instantly crashes. My only option is to run task manager which is of no use as it crashes as soon as I run anything - whether it is cmd or regedit or anything. The only thing I can do is kill processes which is also of no good.

 

[archer]

If the issue existed in Safe Mode perform Clean Boot troubleshooting to find the root cause of the issue:
Clean startup.

Follow this link.

http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html

 

[ownedaz]

Thanks for the suggestion, but I'm afraid I can't do that as well... As I said I can't run practically anything, including msconfig. I can only open the task manager and kill processes, not much else. I wonder if it is somehow possible to control windows 7 from other OS, as I have xp installed as well and it works perfectly well, though, I'm afraid it is not quite possible.

 

[archer]

Im afraid buddy that will not be possible i.e. controlling your OS with other OS. In this case, I will suggest for OS reinstall. If there is no other expert comments on this.

 

[ownedaz]

Thanks for your help. I will standby just a bit and see if there are any other solutions offered.

 

[archer]

That will be perfect. We should never give up our hopes.

 

[ownedaz]

I just realised what might have caused this. Before going to bed, I left the computer to shutdown by itself as it was updating. I believe it is possible that someone came and turned it off the hard way. Could it be the case? Would there be any solutions as to update it manually somehow etc.?

By the way, when I had windows 7 on and tried to resolve the issue, it asked for an update before shutting down first, so I updated it, however it was of no use as it didn't help anyhow.

 

[archer]

That can be the cause. There are ways to update those. But, we need to get the PC boot and then do those steps.

 

[andrew129260]

It sounds like to me an infection did this to your pc.

I would try to first use a system restore point to before this occurred. Use option 2 in this guide since you cannot boot into windows that well:
http://www.sevenforums.com/tutorials/700-system-restore.html

If this fails,

Try a http://www.sevenforums.com/tutorials/3413-repair-install.html. This way you will not lose your data.

Once again, another important reason to have your data backed up:

http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html

http://www.sevenforums.com/tutorials/615-backup-user-system-files.html

 

[Pauly]

^^^ agreed, you should be able to boot from your install media either your original install disk or a bootable usb flash you can create
this will enable you to boot into windows recovery environment which will give you the options above, i would try system restore first followed by a repair install and then only if all else fails a re-install

Just incase you dont have a win7 install dvd you can download the appropriate win 7 iso from here Windows 7 Direct Download Links
and use this tool to create a bootable installer on a flash drive http://www.sevenforums.com/tutorials/31541-windows-7-usb-dvd-download-tool.html?filter[2]=General%20Tips

note* when downloading iso files be sure you select the correct version of windows to match your licence key