Windows exployer keeps crashing on me

[Aaron K]

Hello,
I run Windows 7 and am presently having trouble with Windows Explorer crashing. A message comes up stating that Windows Exployer has stopped working. If anyone is able to shed some light on why this is happening and suggest a course of action to rectify this, I would be grateful.

I've attached a zip file containing all of my dump files.

Thank you.

Aaron

 

[Aaron K]

I forgot to include the problem signature:

Problem signature:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 8.0.7600.16722
Application Timestamp: 4d0c2f29
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 73652e2a
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[Jonathan_King]

Hello,

Please start by installing SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

I suspect the 7F bugcheck was caused by a bug in Windows that was addressed in that service pack. However, it did point to your ATI drivers, which are in need of an update:

atikmdag.sys Mon Oct 19 22:42:25 2009 (4ADD2391)

Install the Driver Only here: ATI Radeon

As for the other BSODs, they pointed to a hardware issue. I'd recommend some hardware diagnostics, starting with the three Prime95 tests: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Also run Memtest86: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

I'll just mention there are a few drivers that can be updated. 95% they are not the cause, but after all, driver updates rarely hurt anything.

jraid.sys    Wed May 27 01:39:24 2009 (4A1CD20C) - JMicron SATA controller driver
[URL]ftp://driver.jmicron.com.tw/SATA_Controller/Windows/[/URL]

Rt86win7.sys Thu Nov 05 09:14:57 2009 (4AF2DDE1) - Realtek ethernet driver
[url=http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false]Realtek[/url]

If you get any more BSODs, please upload a full jcgriff2 report; there is much more info in one of those than the dumps alone. See here: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

...Summary of the dumps:

[font=lucida console]
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 00:01:15.206 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:09.252
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sat Mar 19 17:13:29.799 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:09.845
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri Mar 18 02:08:55.518 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:09.564
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Thu Mar 17 16:44:10.487 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:09.533
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sun Mar 13 16:54:25.630 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:27.676
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+28752 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0x7f_8_atikmdag+28752
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sat Mar  5 17:12:28.379 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:08.314
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[Aaron K]

Thanks

Thanks - I will follow this line.

Aaron