windows live communications platform has stopped

[jtgizmo]

Hi as of yesterday all of a sudden my spybot picked up a win32fraudpack. warning and found 0.exe - which was identified as trojan, after halting the process and deleting the file, my Windows Live Messenger stopped working, I uninstalled all Windows Live components from my laptop. I then proceeded to do full scan of my system with Kaspersky AV 2010 - found infected files and deleted them. Thereafter I did a registry clean with CC cleaner.

after what I ran the Kaspersky again - came back clean. Then went back to WLM website and downloaded a fresh copy of the Windows Live Messanger, installed it - now every time I try to launch it I get that error : windows live communications platform has stopped working. Funny thing is If I dont close the error message MSN runs fine and I can use it, the moment I close the error message I get signed out?

went to even viewer here is the details :

Faulting application name: wlcomm.exe, version: 14.0.8098.930, time stamp: 0x4ac41a12
Faulting module name: kernel32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbde
Exception code: 0xc0000005
Fault offset: 0x0003c113
Faulting process id: 0x1304
Faulting application start time: 0x01cabeb731b2fd6d
Faulting application path: C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
Faulting module path: C:\Windows\syswow64\kernel32.dll
Report Id: 743c77fd-2aaa-11df-bf9c-001e4cdf2f0d


Now I dont know what this means, but as far as I know kernel32.dll is an important file?

Other than that everything else works just fine, could someone please advice what is wrong and how to fix this? Thank you.

 

[TGSoldier]

Start-->Run--> sfc /scannow

 

[jtgizmo]

ok did that, what is suppose to happen? a window of some sort flashed for a less than a second couldnt even see what it was ( just saw outline of a window). Now what?

 

[Kari]

You must run the System File Checker (sfc) as an administrator. To do that, click Start > All Programs > Accessories and right click Command Prompt. Choose Run as administrator from the context menu and when command prompt window opens, type the command TGSoldier told you (sfc /scannow) and hit Enter.

Kari

 

[jtgizmo]

He forgot to mention that I have to put the command into Command prompt (i just put it into run - sorry), running the scan now. Do you wish me to post the results here?

 

[jtgizmo]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

 

[jtgizmo]

So I did all that now what? Anyone?

 

[jtgizmo]

anyone? Please, i really would like some help with this.

 

[Capt.Jack Sparrow]

anyone? Please, i really would like some help with this.

Let check what do you have under the Event Viewer
Start > Event Veiwer > Windows Logs > Application and check for Errors let us know what is the Descrption

Good Luck,
Captain

 

[Kari]

Next logical step is to completely uninstall Windows Live. Go to Control Panel > Programs and Features and uninstall these two apps: Windows Live Essentials and Windows Live Sign-in assistant.

Download and install Malwarebytes and run it. After that, go to Essentials - Windows Live, download Windows Live again and reinstall it.

If the problem remains, the next step is to do a system restore to a point before the problem first time occurred.

Kari

 

[jtgizmo]

Hey Kari, thank you that worked, it seems malwarebytes picked up the remaining adaware and trojans, (which I removed) that kaspersky and spybot didnt. After removing them, the problem was gone. Thank you for the help.

 

[Kari]

Good to know your issue is solved.

Kari