Windows Live Mail 2012 won't start? (Tried Repairing and reinstalling)

[Darkstrike]

Hey all,

Working on a Win7 64-bit laptop for a friend...they can't access their e-mail. They were running WLM 2011 and suddenly when they tried opening it, it would just sit at the "Starting..." screen and go nowhere, eventually give a "Unexpected Error" message, than quit.

They tried to fix this by updating it to WLM 2012, but the same thing happens. I have already tried running Combofix, ADWCleaner, MalwareBytes and HitManPro to clean the machine in case it was Malware, and it is now thoroughly squeaky clean of any sketchy stuff.

I tried going into the Control Panel and doing a Repair on the program, but that made no difference. I also backed up my friend's C:/Users/***/AppData/Local/Microsoft/Windows Live Mail folder and then completely uninstalled and reinstalled the program with a restart in between and that seemed to make no difference too...the program still just sits at the "Starting..." screen.

Any thoughts? They had the account set to POP, so am hoping the account isn't corrupted because they would lose all their messages...

If I look at the System Tray and click the little arrow for the hidden programs, I can see the WLM icon there 5-6 times, but if I move the mouse over any of them, they all disappear except for one. I already looked at the log, but I didn't see anything obvious....then again, could've missed something!

Any help would be appreciated for her! Thanks!

 

[ICIT2LOL]

Hello Darkstrike mate sorry you had to wait for so long.
Now I really dislike installing network stuff because it is so ruddy convoluted but if you have the email set up configuration details ie the POP and IMAP settings and say a Live account - I use Hotmail then I would uninstall the WLM and just go ahead and reinstall the 2012.
I have done this on my machines before and somehow the settings have been "remembered" and if you haven't already run these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2
If there is still a problem I have a friend in the forum who is a network person

 

[Roderunner]

Hi Darkstrike,

I use WLM 2012 with a POP3 setting to access my Google mail account. It must be set to allow POP.

 

[ICIT2LOL]

Sorry late reply yes as Roderunner has said the POP and the IMAP for that matter all I have to do is load those two with whoever is my mail provider ie

POP3 mail.fred.com.au (incoming
IMAP mail.fred.com.au (outgoing)

Like I said if you use a Live account most likely most folks would be using mail.live.com

I stand to be corrected though and if you are still stuck I can ask my friend to help out.