"Windows Module Installer has stopped working" message constantly

[castellar]

"Windows Module Installer has stopped working" message constantly

Hi there,
I am getting a repeated "Windows Module Installer has stopped working" message which says that the file that describes the problem is:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TrustedInstaller_5480538538f23ac44dfcd994b3e5d340663098_cab_670b9c43\WER9B8A.tmp.hdmp.

Windows Update hangs and gives no error message but says no Windows Updates have been carried out (ever). Have tried to run SURT but it just hangs on the first step, searching for updates (left it for 3 hours or so). SFC Scan gives error message "Windows Resource Protection could not start the repair service". I attach CBS folder.

Be very grateful for any help.

Best
Miguel

 

[NoelDP]

There's a fairly critical error in the last CheckSUR that ran -

(f) CSI Payload File Corrupt 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f

this file is central to the servicing capabilities of Windows, so the fact it's missing may be causing all your other problems.

The CBS log however is more interesting.
SInce early November, almost the only activity recorded has been repeated installations of the same software at boot.

2013-11-17 10:28:44, Info                  CSI    00000006 IAdvancedInstallerAwareStore_ResolvePendingTransactions call 1 loaded 8 pending advanced installer operations
2013-11-17 10:28:44, Info                  CSI    00000007 Begin executing advanced installer phase 8 index 0 (sequence 0)
    Old component: [l:0]""
    New component: [l:0]""
    Install mode: uninstall
    Installer ID: {51d813ef-83f1-42de-a2ee-89ee4633a7c9}
    Installer name: [25]"RegistryKey SD Applicator"
2013-11-17 10:28:44, Info                  CSI    00000008 End executing advanced installer (sequence 0)
    Completion status: S_OK

One or two people have reported uninstalling .NET 4 for a while, then reinstalling it solves this problem - it's certainly worth trying.

Uninstall it from the Programs listing reboot, then run the cleanup tool from here...
.NET Framework Cleanup Tool User's Guide - Aaron Stebner's WebLog - Site Home - MSDN Blogs

Reboot again - TWICE

The try running SFC /SCANNOW and CheckSUR again

post the new CBS folder, and try reinstalling .NET 4.5.1 (the upgrade to .NET 4)

 

[castellar]

Noel
I get following log when trying to uninstall Net4 Extended. Should I go ahead with clean up tool anyway?

OS Version = 6.1.7601, Platform 2, Service Pack 1
OS Description = Windows 7 - x64 Service Pack 1

CommandLine = "C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\Setup.exe" /repair /x86 /x64 /parameterfolder Extended
TimeZone = Romance Standard Time
Initial LCID = 2057


Using Simultaneous Download and Install mechanism

Operation: Repairing

Package Name = Microsoft .NET Framework 4 Extended Setup
Package Version = 4.0.30319

User Experience Data Collection Policy: Disabled


Operation updated to: Uninstalling































































Logging all the global blocks


Pre-Installation Warnings:

1. Uninstalling Microsoft .NET Framework may cause some applications to cease to function.

Number of applicable items: 3





Possible transient lock. WinVerifyTrust failed with error: 2148204800
Possible transient lock. WinVerifyTrust failed with error: 2148204800
C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\netfx_Extended.mzz - Signature verification for file netfx_Extended.mzz (C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\netfx_Extended.mzz) failed with error 0x800b0100 (No signature was present in the subject.)

No FileHash provided. Cannot perform FileHash verification for netfx_Extended.mzz
File netfx_Extended.mzz (C:\windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Extended\netfx_Extended.mzz), failed authentication. (Error = -2146762496). It is recommended that you delete this file and retry setup again.

ServiceControl operation succeeded!

Final Result: Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:00:06).

 

[NoelDP]

OK - looks like we'll have to try and fix the known file error first, and then see if that gives us more data...


I've uploaded a file - clraa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\clraa
hit the enter key - if you get a 'Not Found' error try
DIR D:\clraa
or
DIR E:\clraa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\clraa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply ,
and try running CheckSUR again

If CheckSUR gets into the proper checking phase again, then post the new CheckSUR.log file

 

[castellar]

Hi Noel,
success with all (I think). Your file worked. Scannow worked, CBS Log is here (unable to upload): https://www.dropbox.com/s/uvl60cbt2fuiidm/CBS.rar
and SURT installed a hotfix. What should I do now?
Thanks!
Miguel

 

[castellar]

Hi Noel,
Windows started installing updates and everything looks OK now. Latest CBS Log at https://www.dropbox.com/s/0a3h8f342d55bpu/CBS1.rar.
Do I get an all clear?
Thanks
Miguel

 

[NoelDP]

Not quire yet
The CheckSUR log is clear at least - but there are a small number of errors still present in the completed SFC scan...

 Line 450987: 2013-12-16 00:12:16, Info                  CSI    00000369 [SR] Repairing 4 components
 Line 450988: 2013-12-16 00:12:16, Info                  CSI    0000036a [SR] Beginning Verify and Repair transaction
 Line 450991: 2013-12-16 00:12:16, Info                  CSI    0000036c [SR] Cannot repair member file [l:16{8}]"kaiu.ttf" of Microsoft-Windows-Font-TrueType-DFKaiSB, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 450994: 2013-12-16 00:12:16, Info                  CSI    0000036e [SR] Cannot repair member file [l:20{10}]"DE-wp2.jpg" of Microsoft-Windows-MarketTheme-DE-Component, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 450997: 2013-12-16 00:12:16, Info                  CSI    00000370 [SR] Cannot repair member file [l:64{32}]"Windows User Account Control.wav" of Microsoft-Windows-Shell-SoundThemes-Characters, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 451001: 2013-12-16 00:12:16, Info                  CSI    00000372 [SR] Cannot repair member file [l:42{21}]"System.Web.Mobile.dll" of System.Web.Mobile, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll post a fix protocol for them later.

 

[castellar]

You're a star.

 

[NoelDP]

I've uploaded a file - clrab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\clrab
hit the enter key - if you get a 'Not Found' error try
DIR D:\clrab
or
DIR E:\clrab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\clrab <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[castellar]

Hi Noel
done all this. Apparently still some files unfixed by Scannow. CBS at https://www.dropbox.com/s/izppozbbcar8o3p/CBS3.rar
Thanks

 

[NoelDP]

That's (almost) OK
Here's the critical bit from the log...

POQ 133 ends.
2013-12-16 19:05:47, Info                  CSI    0000031c [SR] Verify complete
2013-12-16 19:05:47, Info                  CSI    0000031d [SR] Repairing 1 components
2013-12-16 19:05:47, Info                  CSI    0000031e [SR] Beginning Verify and Repair transaction
2013-12-16 19:05:47, Info                  CSI    0000031f Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-m..ttheme-de-component_31bf3856ad364e35_6.1.7600.16385_none_4d5bfdc5c9c70eda\DE-wp2.jpg do not match actual file [l:20{10}]"DE-wp2.jpg" :
  Found: {l:32 b:Ilj1k4TkbdWMV5xyLtXDGb5DYf2vLIJ6RIMRNlU/l4w=} Expected: {l:32 b:69jd9Ba0VnLK6zHIARf6z8E1eecFMrZ3N8UbxBn2EaQ=}
2013-12-16 19:05:47, Info                  CSI    00000320 [SR] Cannot repair member file [l:20{10}]"DE-wp2.jpg" of Microsoft-Windows-MarketTheme-DE-Component, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-12-16 19:05:47, Info                  CSI    00000321 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-m..ttheme-de-component_31bf3856ad364e35_6.1.7600.16385_none_4d5bfdc5c9c70eda\DE-wp2.jpg do not match actual file [l:20{10}]"DE-wp2.jpg" :
  Found: {l:32 b:Ilj1k4TkbdWMV5xyLtXDGb5DYf2vLIJ6RIMRNlU/l4w=} Expected: {l:32 b:69jd9Ba0VnLK6zHIARf6z8E1eecFMrZ3N8UbxBn2EaQ=}
2013-12-16 19:05:47, Info                  CSI    00000322 [SR] Cannot repair member file [l:20{10}]"DE-wp2.jpg" of Microsoft-Windows-MarketTheme-DE-Component, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-12-16 19:05:47, Info                  CSI    00000323 [SR] This component was referenced by [l:180{90}]"Microsoft-Windows-LocalPack-DE-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.LocalPack-DE"
2013-12-16 19:05:47, Info                  CSI    00000324 Hashes for file member \??\C:\windows\Globalization\MCT\MCT-DE\Wallpaper\DE-wp2.jpg do not match actual file [l:20{10}]"DE-wp2.jpg" :
  Found: {l:32 b:Ilj1k4TkbdWMV5xyLtXDGb5DYf2vLIJ6RIMRNlU/l4w=} Expected: {l:32 b:69jd9Ba0VnLK6zHIARf6z8E1eecFMrZ3N8UbxBn2EaQ=}
2013-12-16 19:05:47, Info                  CSI    00000325 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-m..ttheme-de-component_31bf3856ad364e35_6.1.7600.16385_none_4d5bfdc5c9c70eda\DE-wp2.jpg do not match actual file [l:20{10}]"DE-wp2.jpg" :
  Found: {l:32 b:Ilj1k4TkbdWMV5xyLtXDGb5DYf2vLIJ6RIMRNlU/l4w=} Expected: {l:32 b:69jd9Ba0VnLK6zHIARf6z8E1eecFMrZ3N8UbxBn2EaQ=}
2013-12-16 19:05:47, Info                  CSI    00000326 [SR] Could not reproject corrupted file [ml:520{260},l:98{49}]"\??\C:\windows\Globalization\MCT\MCT-DE\Wallpaper"\[l:20{10}]"DE-wp2.jpg"; source file in store is also corrupted
2013-12-16 19:05:47, Info                  CSI    00000327 Repair results created:

I'd expected that one, because I don't have a German copy of Windows to extract the required file from.

I'm hoping (desperately!) that what we've done will be enough - or I'll have to download yet another copy of Windows.

Go back to Windows Updates and run a Check for Updates.... what happens now?
If/when updates are found, just try installing the oldest available update.

What happens? If it fails what error message do you get?

 

[castellar]

Noel, I think this is OK then. My Windows copy is US, but I have German components in Office. Windows installed a lot of updates last night - screenshot here: https://www.dropbox.com/s/y04dfjieil0zlss/Screenshot%202013-12-17%2000.44.12.png.
So I think everything's fine.
Thank you so much.
https://www.dropbox.com/s/y04dfjieil0zlss/Screenshot 2013-12-17 00.44.12.png

 

[NoelDP]

The affected file is definitely part of a German Windows install...
amd64_microsoft-windows-m..ttheme-de-component_31bf3856ad364e35_6.1.7600.16385
Note the version number is from the RTM of Windows 7.
Still - so long as everything else is OK, then you can probably live with it
If you start getting more problems, come back, and I'll work on fixing it.

 

[castellar]

How weird. But thank you again and I'll report back if any trouble.
Best
Miguel