ChicITChick
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I have a Dell Latitude E5500 running Windows 7 Ultimate that warns it is not genuine.
I am the new IT person at my company. This laptop was issued to a salesperson before I came here. The salesperson is no longer with us and returned the laptop. Laptop was not on the domain and I did not know the user's password so I used a Password Reset utility (I have sucessfully used several times with Win XP.) To activate and reset the Administrator password. (This modifies registry entries)
Upon logging in I see the laptop is reporting as software not genuine. Oddly
enough I was able to install SP1.
I went through the recreating Licensing Store with no change. The COA sticker is not on the laptop but I ran Magic JellyBean keyfinder and reentered the key with equally dissappointing results.
My boss thinks this laptop was "rebuilt" by a company they have used in the past for support. This company is very reputable and I find it unlikely they would use counterfeit software.
I have read several threads but I did not see anything that matches mine. I apologize in advance if the answer was under my nose and I did not see it.
Now that you have my life story my diagnostic printout below:
Thank you in advance for all of your help.
I am the new IT person at my company. This laptop was issued to a salesperson before I came here. The salesperson is no longer with us and returned the laptop. Laptop was not on the domain and I did not know the user's password so I used a Password Reset utility (I have sucessfully used several times with Win XP.) To activate and reset the Administrator password. (This modifies registry entries)
Upon logging in I see the laptop is reporting as software not genuine. Oddly
enough I was able to install SP1.
I went through the recreating Licensing Store with no change. The COA sticker is not on the laptop but I ran Magic JellyBean keyfinder and reentered the key with equally dissappointing results.
My boss thinks this laptop was "rebuilt" by a company they have used in the past for support. This company is very reputable and I find it unlikely they would use counterfeit software.
I have read several threads but I did not see anything that matches mine. I apologize in advance if the answer was under my nose and I did not see it.
Now that you have my life story my diagnostic printout below:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {7329116E-4314-44B7-99C7-963F5ECE9E11}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Basic 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7329116E-4314-44B7-99C7-963F5ECE9E11}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-2697538351-93632623-1753803413</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20081124000000.000000+000</Date></BIOS><HWID>E5BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>2D2994C1D40CDC0</Val><Hash>Z92b9dZXGRIwnG4OYDDNnL6U5nQ=</Hash><Pid>89445-OEM-6473654-46803</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7601.0000-2192012
Installation ID: 000380585491576154913996513255878210198375710655603174
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: P4K27
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 8/6/2012 2:49:15 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:6:2012 14:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEAJJSExV1J1q96f7APEIe4mmZK1F9sbOpRKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
MCFG DELL M09
____ DELL M09
ASF! DELL M09
TCPA
SLIC DELL QA09
SSDT PmRef CpuPmThank you in advance for all of your help.
My Computer
At a glance
Windows 7 Ultimate
- OS
- Windows 7 Ultimate
