Windows Not Genuine Build 7601

[Trevor123]

Hi all

I'm a newbie to this forum and do not speak computer tech language - please be gentle and advise in simple terms. I hope I'm in the right place.

I have a problem with my daughters laptop - "This copy of Windows is not genuine Build 7601" appeared in the bottom right corner - since then the laptop has slowly deteriorated in performance and has become incredibly slow, almost dead. Nothing seems to run on it properly - no programs, no internet or very very slow to load- Nothing appears to respond well. Its hit and miss as to whether it starts up properly.

The laptop is 2-3 years old and came with pre installed software - it is a Dell and was bought direct from Dell.

Prior to this the laptop worked fine. I'm using a separate PC to post this thread. Also I do not know how to run the various diagnostic reports mentioned in threads so will need simple instructions

Any suggestions?

Thanks

Trevor

 

[NoelDP]

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

You can copy the download from your current machine on a USB stick, run it from there, and save the report in Notepad for copying back to the working machine.

 

[Trevor123]

Windows Not Genuine - report

Hi Noel

I followed the instructions and here is the report - The windows version is Windows 7 Home Prem

Thanks

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {522D3781-F976-452C-B1C7-7FCD5FCB6879}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{522D3781-F976-452C-B1C7-7FCD5FCB6879}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3555295139-3161668379-3339517977</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5030                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20100723000000.000000+000</Date></BIOS><HWID>ADA93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C284220C64F0F14</Val><Hash>CsOcVeRV50zE+he9V0JOvqKzWwY=</Hash><Pid>81602-906-2204733-68004</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:23:2012 15:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqjmUNqFWJA2RNKG/j4OOFKXIjpGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    WN09   
  FACP   DELL    WN09   
  HPET   DELL    WN09   
  MCFG   DELL    WN09   
  SLIC   DELL    WN09   
  OSFR   DELL    WN09   
  SSDT   PmRef  CpuPm

 

[NoelDP]

Open an Elevated Command Prompt, and run the following commands

sc sdshow plugplay
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S

Copy and paste the results to your reply


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Trevor123]

Windows Not Genuine - ECP report

Here you go Noel - So far so good. I'm keeping up..!


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sc sdshow plugplay
DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-18" /S
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
Flags REG_DWORD 0xc
State REG_DWORD 0x0
RefCount REG_DWORD 0x1
Sid REG_BINARY 010100000000000512000000
ProfileImagePath REG_EXPAND_SZ %systemroot%\system32\config\systemprof
ile

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-19" /S
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\LocalService
Flags REG_DWORD 0x0
State REG_DWORD 0x0

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-20" /S
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi
ce
Flags REG_DWORD 0x0
State REG_DWORD 0x0

C:\Windows\system32>
C:\Windows\system32>

 

[SteelHP]

Hi Noel

I followed the instructions and here is the report - The windows version is Windows 7 Home Prem

Thanks

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {522D3781-F976-452C-B1C7-7FCD5FCB6879}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{522D3781-F976-452C-B1C7-7FCD5FCB6879}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3555295139-3161668379-3339517977</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5030                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20100723000000.000000+000</Date></BIOS><HWID>ADA93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C284220C64F0F14</Val><Hash>CsOcVeRV50zE+he9V0JOvqKzWwY=</Hash><Pid>81602-906-2204733-68004</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:23:2012 15:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqjmUNqFWJA2RNKG/j4OOFKXIjpGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    WN09   
  FACP   DELL    WN09   
  HPET   DELL    WN09   
  MCFG   DELL    WN09   
  SLIC   DELL    WN09   
  OSFR   DELL    WN09   
  SSDT   PmRef  CpuPm

Bless you.
I had the same problem before. I chucked the Laptop, and bought a new one.
You can't fix it, you have no hope. I wasted 300£.

 

[gregrocker]

Trevor, if you bought the PC from Dell there is a COA sticker on the bottom or under battery with a Product Key you can insert at Control Panel>System activation link.

This will always work on factory OEM, and since you bought it direct from Dell it's unheard of that it would be bootleg. Have you contacted Dell to ask them about it?

If problems persist you may have deeper problems with your install remedied by copying out the files to run Dell Windows 7 PC Restore which will self-activate, or get the superior Clean Reinstall - Factory OEM Windows 7

 

[Trevor123]

Thanks gregrocker

I have the product key number - if I insert at Control Panel>System activation link what does this do and how does it fix the problem? - Do I lose any files /software?

I did speak with Dell who suggested your point about a system restore but that would mean I would have to re-purchase the software that is currently installed as I understand it would essentially restore to factory settings - They did say they could fix it for big $$ ££

 

[gregrocker]

No, you don't need to buy another copy of Win7 which came with the PC and which you own for its life to reinstall in what ever way you want. That's why MS requires they provide the COA sticker, so you can use the Product Key to even Clean Reinstall - Factory OEM Windows 7 without the corrupting factory bloatware.

That Product Key can also reactivate the OS you have now if it's not corrupted beyond repair. Try inserting it now. If it still presents problems, post back any error message and work through these Troubleshooting Steps for Windows 7 or if unbootable Troubleshooting Windows 7 Failure to Start.

Or you can go ahead with running Recovery from link provided or do the Clean Reinstall.

 

[Trevor123]

Thanks gregrocker

What about software such as MS Office or Norton security etc - Do I lose these?

 

[gregrocker]

If you purchased these softwares then you should have the installer for each.

I would not use Norton as we recommend here using Microsoft Security Essentials for best performance and adequate protection.

If you purchased the preinstalled Office you can clean reinstall it with the Product Key you purchased using the official installer at http://en.community.dell.com/suppor...10-official-download-links-digital-river.aspx, or run Factory Recovery which will reinstall the Office Trial to activate again with your key.

If you're using Office Starter it has been replaced with the free Office 2013 web version. Microsoft begins phasing out Starter edition of its Office suite | ZDNet

 

[NoelDP]

Bless you.
I had the same problem before. I chucked the Laptop, and bought a new one.
You can't fix it, you have no hope. I wasted 300£.

That is the most utter rubbish - at worst it may have required a reformat and reinstall.

 

[NoelDP]

Trevor

Please run the following commands and post the results - There is no need to use any form of recovery yet, and you will not be able to change the Key until the current problem is fixed.


REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY HKU\S-1-5-20\Environment

 

[Trevor123]

Hi all

Anybody got any further advise to offer - Noel did the reports show anything?

 

[NoelDP]

Please run teh commands from post #13 - then we can see what they say.

 

[Trevor123]

Sorry - delay in messages coming through hence the cross over - Here are the results


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKU
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-3555295139-3161668379-3339517977-1001
HKEY_USERS\S-1-5-21-3555295139-3161668379-3339517977-1001_Classes
HKEY_USERS\S-1-5-18
C:\Windows\system32>REG QUERY HKU\S-1-5-20
HKEY_USERS\S-1-5-20\AppEvents
HKEY_USERS\S-1-5-20\Console
HKEY_USERS\S-1-5-20\Control Panel
HKEY_USERS\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\EUDC
HKEY_USERS\S-1-5-20\Keyboard Layout
HKEY_USERS\S-1-5-20\Network
HKEY_USERS\S-1-5-20\Printers
HKEY_USERS\S-1-5-20\Software
HKEY_USERS\S-1-5-20\System
C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\Environment
TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp

C:\Windows\system32>

 

[NoelDP]

rats - that looks normal.
We'll have to cast a wider net and see if we can find the fish!

Please run the following commands, and post the results.

DIR C:\Windows /AR /S
NET START SPPSVC
SC QC SPPSVC
SC QUERYEX SPPSVC

Once you've posted the results, please run some system checks....

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.

 

[Trevor123]

Here's the first part

07/14/2009 05:32 AM <DIR> Calligraphy
07/14/2009 05:32 AM <DIR> Characters
07/14/2009 05:32 AM <DIR> Cityscape
07/14/2009 05:32 AM <DIR> Delta
07/14/2009 05:32 AM <DIR> Festival
07/14/2009 05:32 AM <DIR> Garden
07/14/2009 05:32 AM <DIR> Landscape
07/14/2009 05:32 AM <DIR> Quirky
07/14/2009 05:32 AM <DIR> Raga
07/14/2009 05:32 AM <DIR> Savanna
07/14/2009 05:32 AM <DIR> Sonata
0 File(s) 0 bytes
Directory of C:\Windows\Media\Afternoon
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Calligraphy
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Characters
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Cityscape
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Delta
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Festival
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Garden
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Landscape
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Quirky
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Raga
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Savanna
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Media\Sonata
07/14/2009 05:32 AM <DIR> .
07/14/2009 05:32 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService
07/14/2009 04:45 AM <DIR> Desktop
07/14/2009 04:45 AM <DIR> Documents
07/14/2009 04:45 AM <DIR> Downloads
07/14/2009 04:45 AM <DIR> Favorites
07/14/2009 04:45 AM <DIR> Links
07/14/2009 04:45 AM <DIR> Music
07/14/2009 04:45 AM <DIR> Pictures
07/14/2009 04:45 AM <DIR> Videos
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
Windows
07/14/2009 04:45 AM <DIR> Recent
07/14/2009 04:45 AM <DIR> SendTo
07/14/2009 04:45 AM <DIR> Start Menu
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
Windows\Recent
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
Windows\SendTo
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\
Windows\Start Menu
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Desktop
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Documents
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Downloads
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Favorites
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Links
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Music
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Pictures
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\LocalService\Videos
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService
07/14/2009 04:45 AM <DIR> Desktop
07/14/2009 04:45 AM <DIR> Documents
07/14/2009 04:45 AM <DIR> Downloads
07/14/2009 04:45 AM <DIR> Favorites
07/14/2009 04:45 AM <DIR> Links
07/14/2009 04:45 AM <DIR> Music
07/14/2009 04:45 AM <DIR> Pictures
07/14/2009 04:45 AM <DIR> Videos
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Desktop
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Documents
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Downloads
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Favorites
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Links
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Music
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Pictures
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\ServiceProfiles\NetworkService\Videos
07/14/2009 04:45 AM <DIR> .
07/14/2009 04:45 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\Setup\scripts
07/20/2009 10:08 PM 974 oem.reg
07/25/2009 08:59 PM 149 slp.cmd
2 File(s) 1,123 bytes
Directory of C:\Windows\System32\config\systemprofile
12/03/2010 12:22 AM <DIR> Contacts
0 File(s) 0 bytes
Directory of C:\Windows\System32\config\systemprofile\Contacts
12/03/2010 12:22 AM <DIR> .
12/03/2010 12:22 AM <DIR> ..
0 File(s) 0 bytes
Directory of C:\Windows\System32\drivers\NISx64\1207020.003
01/27/2011 05:07 AM 7,492 iron.cat
01/27/2011 05:07 AM 772 iron.inf
01/27/2011 05:07 AM 171,128 ironx64.sys
04/05/2011 01:25 AM 7,458 srtsp64.cat
03/31/2011 03:00 AM 1,438 srtsp64.inf
03/31/2011 03:00 AM 744,568 srtsp64.sys
04/05/2011 01:25 AM 7,462 srtspx64.cat
03/31/2011 03:00 AM 1,422 srtspx64.inf
03/31/2011 03:00 AM 40,568 srtspx64.sys
01/27/2011 06:47 AM 2,792 symds.inf
01/27/2011 06:47 AM 450,680 symds64.sys
03/15/2011 02:31 AM 3,373 symefa.inf
04/05/2011 01:29 AM 7,460 symefa64.cat
03/15/2011 02:31 AM 912,504 symefa64.sys
14 File(s) 2,359,117 bytes
Directory of C:\Windows\System32\oobe\info\backgrounds
04/22/2009 03:50 PM 111,150 Win7-LtBlue-1920x1200.jpg
1 File(s) 111,150 bytes
Directory of C:\Windows\System32\restore
12/04/2010 10:04 AM 76 MachineGuid.txt
1 File(s) 76 bytes
C:\Windows\system32>NET START SPPSVC
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: SPPSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService
C:\Windows\system32>SC QUERYEX SPPSVC

 

[Trevor123]

I've done the CHKDSK and re-booted - Should I see something or should something be running? I curently have black home page with a few icons dotted around - This is what I usually see (since the issue started) - should I see anything else?

 

[Trevor123]

got it - disk check is now running - will update with results when complete