Solved Windows not Genuine error 0x8004fe21 after cloning drive

S

sdramsey

New member
Local time
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Messages
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Running Windows 7 Professional SP 1 32-bit on an HP Probook 4520s. I recently cloned to a new hard drive using Acronis after my old drive started throwing errors. After a day or so I noticed that Windows Search was not working and I could not get Indexing to restart through services.msc or any other way. A week later (yesterday), I started getting the "Windows is not Genuine" popup even though in my computer it shows that Windows is activated and shows a Product ID. I also noted then that Windows Update will not run--gives me the message that the service is turned off (and I can't turn it on).

Spent a while online with a Microsoft Answer Tech last night and although he tried through a remote session, he could not fix the issue.

Results from the Diagnostic Tool are:

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {FF379D3E-C039-4938-A722-131818C8DD07}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FF379D3E-C039-4938-A722-131818C8DD07}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2995283157-914515178-1161050403</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 4520s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68AZZ Ver. F.50</Version><SMBIOSVersion major="2" minor="6"/><Date>20140708000000.000000+000</Date></BIOS><HWID>76793407018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AA16F857B482D86</Val><Hash>mDTocIuuuu5XjlkmjczgwIFwGIE=</Hash><Pid>89409-707-1966157-65177</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-4105-7600.0000-2302010
Installation ID: 011233530544837926863885033553325122615903136284578685
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 01/09/2014 9:58:53 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 8:31:2014 23:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAeqgsvSiMKowsFCZXmoiSovDJWA9cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        1411    
  FACP            HPQOEM        1411    
  HPET            HPQOEM        1411    
  MCFG            HPQOEM        1411    
  ASF!            HPQOEM        1411    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci

Any help appreciated!
Sherry
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239

My Computer My Computer

At a glance

Windows 7 Pro 32Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz4,00 GB (Usable 2,98)NVIDIA NVS 5100M
Computer type
Laptop
Computer Manufacturer/Model Number
HP Elitebook 8540p
OS
Windows 7 Pro 32
CPU
Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz
Motherboard
Hewlett-Packard 1521
Memory
4,00 GB (Usable 2,98)
Graphics Card(s)
NVIDIA NVS 5100M
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1600x900
Hard Drives
INTEL SSDSA2CW120G3
Antivirus
F-Secure Internet Security
Browser
IE, Firefox, Opera
Other Info
Sandboxie,
SRP (Software Restriction Policy),
EMET (Enhanced Mitigation Experience Toolkit),
WFC (Windows Firewall Control by BiniSoft),
Malwarebytes Premium
Hi, thanks, yes he did run scannow over the remote session. However, he didn't really offer any insight into what that revealed. Perhaps my only option is to reinstall? :( Precisely what I was hoping to avoid...
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239
It probably wasn't successful. Maybe you could try it yourself to see what it says. If it doesn't work then you could try to follow these instructions to run the System File Checker at boot: http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

Other things to try is a System Restore. The only problem is to know when these errors occurred - when to restore from.

I suppose you don't have a full backup somewhere, an image backup?
 

My Computer My Computer

At a glance

Windows 7 Pro 32Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz4,00 GB (Usable 2,98)NVIDIA NVS 5100M
Computer type
Laptop
Computer Manufacturer/Model Number
HP Elitebook 8540p
OS
Windows 7 Pro 32
CPU
Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz
Motherboard
Hewlett-Packard 1521
Memory
4,00 GB (Usable 2,98)
Graphics Card(s)
NVIDIA NVS 5100M
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1600x900
Hard Drives
INTEL SSDSA2CW120G3
Antivirus
F-Secure Internet Security
Browser
IE, Firefox, Opera
Other Info
Sandboxie,
SRP (Software Restriction Policy),
EMET (Enhanced Mitigation Experience Toolkit),
WFC (Windows Firewall Control by BiniSoft),
Malwarebytes Premium
Sadly, no image, and the only restore points are dated today and yesterday. I'm running the scannow so we'll see what it finds.
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239
Okay, it finished more quickly than I expected, and surprisingly did not find any integrity violations.
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239
That was very surprising, unfortunately!

Well, then you might want to try a http://www.sevenforums.com/tutorials/3413-repair-install.html

Since you have an HP I assume you have an OEM installation. If so, note the 3rd list item in the Warning frame on the repair install page:


 

My Computer My Computer

At a glance

Windows 7 Pro 32Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz4,00 GB (Usable 2,98)NVIDIA NVS 5100M
Computer type
Laptop
Computer Manufacturer/Model Number
HP Elitebook 8540p
OS
Windows 7 Pro 32
CPU
Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz
Motherboard
Hewlett-Packard 1521
Memory
4,00 GB (Usable 2,98)
Graphics Card(s)
NVIDIA NVS 5100M
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1600x900
Hard Drives
INTEL SSDSA2CW120G3
Antivirus
F-Secure Internet Security
Browser
IE, Firefox, Opera
Other Info
Sandboxie,
SRP (Software Restriction Policy),
EMET (Enhanced Mitigation Experience Toolkit),
WFC (Windows Firewall Control by BiniSoft),
Malwarebytes Premium
With regards to this OEM iso for Win7, can I use it to do a fresh install of Windows with my current HP OEM Windows 7 license key? That would give me the advantage of switching to 64bit instead of 32bit, which isnt using all the ram in my laptop.
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239

My Computer My Computer

At a glance

Windows 7 Pro 32Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz4,00 GB (Usable 2,98)NVIDIA NVS 5100M
Computer type
Laptop
Computer Manufacturer/Model Number
HP Elitebook 8540p
OS
Windows 7 Pro 32
CPU
Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz
Motherboard
Hewlett-Packard 1521
Memory
4,00 GB (Usable 2,98)
Graphics Card(s)
NVIDIA NVS 5100M
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1600x900
Hard Drives
INTEL SSDSA2CW120G3
Antivirus
F-Secure Internet Security
Browser
IE, Firefox, Opera
Other Info
Sandboxie,
SRP (Software Restriction Policy),
EMET (Enhanced Mitigation Experience Toolkit),
WFC (Windows Firewall Control by BiniSoft),
Malwarebytes Premium
Thanks very much for the help! I'll try the repair install and see where that gets me. :)
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239
Well, it almost worked. :( Everything seemed to be chugging along and then I got a popup that said, "Windows Setup could not configure Windows to run on this computer's hardware." So now I'm really stumped.
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239

My Computer My Computer

At a glance

Windows 7 Pro 32Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz4,00 GB (Usable 2,98)NVIDIA NVS 5100M
Computer type
Laptop
Computer Manufacturer/Model Number
HP Elitebook 8540p
OS
Windows 7 Pro 32
CPU
Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz
Motherboard
Hewlett-Packard 1521
Memory
4,00 GB (Usable 2,98)
Graphics Card(s)
NVIDIA NVS 5100M
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1600x900
Hard Drives
INTEL SSDSA2CW120G3
Antivirus
F-Secure Internet Security
Browser
IE, Firefox, Opera
Other Info
Sandboxie,
SRP (Software Restriction Policy),
EMET (Enhanced Mitigation Experience Toolkit),
WFC (Windows Firewall Control by BiniSoft),
Malwarebytes Premium
Thanks, Tookeri, for all your help. Think I'll consult with my husband on that last link when he gets home from work and see what he thinks. I have to walk away from it for a little while now until my sanity returns. ;)
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks again, Tookeri and Noel. I tried the fix in the link Tookeri provided, and then dowloaded the new drivers as that article suggested and Noel mentions as well. I was able to validate Windows, and Search seems to be working again. The only remaining problem is Windows Update, but I'm getting the 80246002 error, which looks like it's probably an unrelated issue to this one.

Current report:

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {FF379D3E-C039-4938-A722-131818C8DD07}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FF379D3E-C039-4938-A722-131818C8DD07}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2995283157-914515178-1161050403</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 4520s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68AZZ Ver. F.50</Version><SMBIOSVersion major="2" minor="6"/><Date>20140708000000.000000+000</Date></BIOS><HWID>76A93707018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AA16F857B482D86</Val><Hash>mDTocIuuuu5XjlkmjczgwIFwGIE=</Hash><Pid>89409-707-1966157-65177</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-4105-7600.0000-2302010
Installation ID: 006295015675371340572551353265397861163046481514848324
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 02/09/2014 9:31:41 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:31:2014 23:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAeqgsvSiMKowsFCZXmoiSolobWA9cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        1411    
  FACP            HPQOEM        1411    
  HPET            HPQOEM        1411    
  MCFG            HPQOEM        1411    
  ASF!            HPQOEM        1411    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci


If you think the update error is not related to this problem, I'll go ahead and mark the thread as solved.
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239
The non-genuine problem is (obviously!) solved. ;)

The Update error is definitely unrelated - you can continue in this thread while we solve that - or start a new one, if you want.


Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Well, if we can solve the update error, too, I'm all ears! I haven't done anything to address that yet. I thought I might have to start a new thread, but if not, I'm listening! :)
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239
I got the exact same error code myself today in Windows Update and I've done some searches. Many users solved it, at least temporarily, by changing DNS servers to Google's or other. So it's probably only a temporary problem. I'm going go wait a couple of days and see if it sorts itself out. It sounds like an MS issue.

Great that Windows is genuine again BTW :)
 

My Computer My Computer

At a glance

Windows 7 Pro 32Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz4,00 GB (Usable 2,98)NVIDIA NVS 5100M
Computer type
Laptop
Computer Manufacturer/Model Number
HP Elitebook 8540p
OS
Windows 7 Pro 32
CPU
Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz
Motherboard
Hewlett-Packard 1521
Memory
4,00 GB (Usable 2,98)
Graphics Card(s)
NVIDIA NVS 5100M
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1600x900
Hard Drives
INTEL SSDSA2CW120G3
Antivirus
F-Secure Internet Security
Browser
IE, Firefox, Opera
Other Info
Sandboxie,
SRP (Software Restriction Policy),
EMET (Enhanced Mitigation Experience Toolkit),
WFC (Windows Firewall Control by BiniSoft),
Malwarebytes Premium
FYI, I've done absolutely nothing except waiting...... and now both automatic and manual checks for Windows Update is working again. Like I suspected - a temporary issue :)
 

My Computer My Computer

At a glance

Windows 7 Pro 32Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz4,00 GB (Usable 2,98)NVIDIA NVS 5100M
Computer type
Laptop
Computer Manufacturer/Model Number
HP Elitebook 8540p
OS
Windows 7 Pro 32
CPU
Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz
Motherboard
Hewlett-Packard 1521
Memory
4,00 GB (Usable 2,98)
Graphics Card(s)
NVIDIA NVS 5100M
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1600x900
Hard Drives
INTEL SSDSA2CW120G3
Antivirus
F-Secure Internet Security
Browser
IE, Firefox, Opera
Other Info
Sandboxie,
SRP (Software Restriction Policy),
EMET (Enhanced Mitigation Experience Toolkit),
WFC (Windows Firewall Control by BiniSoft),
Malwarebytes Premium
I did the first step in the posting guide for updates--ran the SURT. It took a long time (hours--I eventually took my kids back-to-school shopping while it did its thing) but eventually finished. Still getting the 80246002 error when I attempt to check for updates, so I'm going to do the rest of the steps this morning and post results here.
 

My Computer My Computer

At a glance

Windows 7 Professional SP1 32-bitIntel Core i5 M 4304GBATI Mobility Radeon HD 530v
Computer type
Laptop
Computer Manufacturer/Model Number
HP Probook 4520s
OS
Windows 7 Professional SP1 32-bit
CPU
Intel Core i5 M 430
Memory
4GB
Graphics Card(s)
ATI Mobility Radeon HD 530v
Hard Drives
WD Black 750GB
Antivirus
Ad-Aware
Browser
Firefox 31.0, IE 11.0.9600.17239
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