Windows Random Freezing Problem...

technomann

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Power User
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10:11 AM
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I have been running Windows 7 64-bit on my ASUS laptop for years without any major problems. Now all of a sudden I am experiencing random freezing up of the OS. There doesn't seem to be any rhyme or reason to it. I could be doing anything--working in Photoshop; watching a video; browsing the net... etc. when suddenly everything locks up and neither my cursor nor keyboard will work. I have to hard boot the laptop to get things going again. :confused:

I have both Malwarebytes and Avast anti-virus software installed and they have co-existed peacefully in the past; I have run a full system virus scan to no avail; I have run MemTest 86 and it did not find any memory errors; I have run RadarSync Driver Updater and updated all of my system drivers...

What else is there to try?

Thanks for any and all advice!
 

My Computer

OS
Windows 7 64-bit
Schedule a disk check
Open a CMD window as admin and type:
chkdsk c: /f
As the disk is in use it will ask if you want to schedule to next boot = yes
Reboot
Pay attention on the results, specially bad clusters and /or bad blocks.
Once you're back to windows do a system file check
Open a CMD window as admin and type:
sfc /scannow
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    custom build
    OS
    Windows 7 HP 64
    CPU
    i5 6600K - 800MHz to 4200MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Windows 7 and Lubuntu
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500Mb/s
    Browser
    Firefox 64
    Other Info
    TinyWall firewall
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550LF
    OS
    Windows 7 Pro
    CPU
    i7-4500U 800MHz to 3.0GHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics Card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs +
    1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox
    Other Info
    TinyWall firewall
I had the exact same issue. I was thinking it's a hardware problem because my computer is starting to get old. Same as you, no Memtest or hard disk problems. My computer was freezing by looping the last microseconds of the audio file played and happend at random intervals. Couldn't move the cursor, anything....

It turns out that when your computer freeze, if you wait around 2 minutes or a little more, it will unfreeze and notify you that the video driver has failed and the system had to restart it. Everything else is just fine, except that the system will revert to Windows Basic theme. I was still thinking that it's a hardware issue and that was the reason to why the video driver fails.

After some time I reinstalled the Windows and I let Windows automatically search and install the drivers to my Display adapter (it's Intel 45 Express Chipset by the way, if that matters).

I forgot about the problem for a long time until I saw your thread. Hopefully it's a software issue that can easely be corrected.
 

My Computer

Computer type
PC/Desktop
OS
Win 74
There are several of these seemingly related threads now active on the forum, dealing with occasional unpredictable random "freezes". I myself am thoroughly involved in this thread and have been chasing a similar problem for three months now, on three different machines.

All machines run Win7. All machines have NVidia GTX 1050ti graphics cards and run with the latest NVidia GeForce driver. All machines have wireless USB Logitech mice (Performance MX, and MX Revolution) with a USB receiver. All machines have an external USB 2TB drive (i.e. SATA drive in a USB 3.0 enclosure) used for backups (nightly scheduled to run automatically from both Macrium Reflect and NovaBACKUP). The external USB 3.0 drive is from Verbatim, and is "managed" by their Green Button software (which spins down the drive if it's not been accessed for 10 minutes).

Both desktop machines have two Eizo monitors, running "extended desktop". One setup is a pair of 24" Eizo S2433W monitors running 1920x1200, with no USB cables connected. The other setup is a 24" Eizo HD2441W and a 31" Eizo CG318-4K, both of which have USB cables connected to the PC (to support the USB connectors in both monitors).

Two machines are home-built based on ASUS motherboards (P8Z77-V Pro with Intel i5-i3350p CPU and 24GB RAM, and Z170-Deluxe with Intel I7-6700 CPU and 32GB RAM), with the older P8Z77 machine having just died (due to repeated hard power-off/on cycles caused by repeated freezes). The now dead machine was just replaced by a brand new Lenovo M910t machine, which is also freezing.

All machines have TV tuner cards in them (both Ceton InfiniTV 4-tuner and 6-tuner, as well as Hauppauge OTA/ATSC 2-tuner and 4-tuner) and run Windows Media Center through external Linksys DMA2100 extenders around the house all connected via ethernet cable to the LAN (managed by a Netgear R7800 Nighthawk router). Ceton cards are cablecard-enabled, and also talk to a Motorola Tuning Adapter (for SDV) through USB cable interface.

Six Netgear switches around the house (three GS105 and three GS108) to support "nodes" of Internet-aware devices. Two Netgear routers (WNDR4000 and WNDR4300v2) connected to a nearby switch and running in "access point mode" so as to provide WiFi network coverage all round the house, far away from the primary R7800 router which cannot reach all locations.

I had originally been suspicious of USB issues being at the heart of my problems. I thought it was a failing USB interface on the Z170 motherboard, and initially bought a replacement identical motherboard. I have procrastinated about performing the time-consuming "surgery" needed to replace an already installed motherboard in this machine, but it was my plan.

And then my other P8Z77 machine also was freezing, and eventually died. I decided to focus on getting it back to life with a new M910t, transferring the WMC duties from the Z170 to the new presumably 100% dependable M910t. Turns out this was false hope, and the brand new M910t freezes too. So it's obviously something else in common with all of my machines and LAN and environment and setup.

I then just this week discovered it seemed to be tied to the fact that I was running with "screen saver (Mystify)" active after 6 minutes, along with "turn off display after 10 minutes of inactivity" to put the monitors into hardware power-save mode during long periods of inactivity. That, coupled with flipping the power on/off button on my Logitech wireless mouse when not in use for a long period so that I would have to slip the on/off button again and jiggle the mouse to bring everything back on the screen back to life when I return... that seemed to be very much tied to the "freeze" happening.

So for the past few days I have been operating with some tweaks:

(1) I've turned off screen saver,

(2) I've set "turn off display" to NEVER,

(3) I've left my mouse on/off button in the ON position even when not used for long periods,

(4) I disconnected one USB cable to one Eizo monitor (where the USB Logitech receiver was plugged into one of its USB ports) and moved the receiver to a USB port in the other Eizo monitor (which was still connected via USB cable).

Unfortunately, although my two machines now ran 1 day and 2 days without a freeze, just this afternoon it happened again... and affected BOTH machines (as was often the case, one of the mysterious clues)!

Turns out I had taken to manually powering off all monitors (with their on/off buttons, instead of my previous approach of using screen saver and then power-save mode initiated from PC) and also casually powering off the Logitech mice when placing them on their re-chargers (thinking it really was the screen saver tweak which was causing things to seemingly stabilize finally).

Well, this afternoon something went awry again. One symptom I'd observed previously was that it was only the external screen/mouse/keyboard which appeared frozen. If I went to the other non-frozen PC and checked with Windows Explorer sure enough I could still get to the mapped network drives on the "frozen" machine and run apps on the non-frozen machine that accessed data/folders on partitions of the "frozen" machine. So Windows wasn't really "frozen"... it was the screen/mouse/keyboard that was all somehow UBS-related and influenced and that appeared to have locked up.

This afternoon, when I powered on the monitor I saw that the clock showed the proper current time of 1:38PM Jan 28, and I thought everything was running. When I then powered the mouse back on, that's when things instantly froze. So the clock (and by inference, Windows as well) was seemingly running normally right up to 1:38PM... until it froze when I jiggled the mouse that I'd just powered back on.

Before doing anything more I then went downstairs to check the other PC which also had both of its monitors powered off and its mouse powered off, and lo and behold when I powered the monitor and mouse back on well it was frozen as well!! Unfortunately I had nothing on the screen to see, which was just black, with no residual output showing the clock. So I don't know when it actually froze.

But when I returned upstairs and got that machine working again I noticed that my regular nightly Macrium Reflect backup (which normally runs at 4:45AM) kicked off, as it will do if it senses that its previous scheduled backup was missed and if I don't cancel this "catch up" run. Double-checking its log, I confirmed that the 4:45AM backup had indeed not been performed, implying the machine had been frozen at 4:45AM which was long before 1:38PM this afternoon when I powered up monitor and mouse and first noticed the freeze.

A short time later I noticed that my normal nightly NovaBACKUP job also popped up its completion message, implying that it too had just run a "catch up" backup from its own last missed scheduled run, which is at 1:30AM. Well that means the "freeze" had actually been in effect all the way back at 1:30AM last night, again having nothing to do with my power on of the monitor and mouse at 1:38PM this afternoon.

So, I was actually working at this "frozen" machine sometime earlier last night, and eventually packed things up and powered off monitors and mouse and went to bed. I can't recall exactly when this was, but it certainly was prior to 1:30AM when the NovaBACKUP was scheduled to run but didn't.

Now I suppose it's possible that the spun-down (by Green Button software) external USB 3.0 Verbatim drive somehow missed its signal to power-up (which would have occurred when NovaBACKUP should have kicked off at 1:30AM), perhaps because of a flaky USB interface on my motherboard. Or maybe the USB enclosure dropped the signal. Or maybe the SATA drive inside the USB enclosure just failed to spin up. Who knows? But it again does seem USB-related, same as I have always felt was relevant.


Bottom line: I still don't have an absolute answer or solution to my own similar problem, which somehow seemed to have started about 3 months ago... after uncounted years of 100% reliable 24/7 performance for all of my computers, all of which had been running the very same hardware and software setup forever (including screen saver, power-save, etc.) as well as my own habit of manually powering off things when I was going to be away for an extended period and then manually powering things back on and jiggling the mouse to wake everything up.

I'm suspicious of an NVidia graphics driver update which is involved with screen saver and power-save mode for monitors, which underwent a major version change in mid-December in support of a new family of RTX graphics cards NVidia now sold.

I'm suspicious of the Intel and ASUS and Lenovo (and every other manufacturer) firmware/BIOS changes made last year for the Sceptre/Meltdown CVE vulnerability along with the associated Windows Updates made by Microsoft to support the hardware changes.

I'm suspicious of Logitech wireless USB mice/receivers, although I don't recall upgrading the installed Setpoint software/driver in quite a while (but I might have).

I'm now suspicious of my external Verbatim USB 3.0 backup drives perhaps going flaky, because of its clear connection to my 1:30AM NovaBACKUP job not running last night as scheduled. So either failing to come up from spin-down was the "trigger" event for the current freeze, or perhaps things were frozen earlier for some other reason so that the spin-up command never even went out over the USB connection... don't really know.


I have two USB wired Lenovo mice I can try, instead of the two wireless USB mice currently being used. Still USB, but at least not Logitech and not involving a USB receiver.

I can remove the one remaining USB cable I still have connected to one Eizo monitor for use by the Logitech receiver I moved over to this monitor (when disconnecting the USB cable in the other monitor), just because using a wired mouse on this machine presents a minor cable length problem to be dealt with.

I have previously experimented with disconnecting one machine from the Internet (by pulling its ethernet cable out), allowing it to be focused strictly on running as a WMC HTPC doing recordings which I could watch on the connected monitor. Without an ethernet cable to the LAN I couldn't watch TV through extenders throughout the house, but I still could watch on that HTPC monitor. My objective was to determine if somehow there was a LAN-based cause for this freeze symptom. Of course this afternoon's clues would seem to confirm that there is some kind of "sympathetic" effect where a freeze on one machine can seemingly result in a freeze on the other machine, as obviously happened just last night to me... at 1:30AM for sure or possible even earlier on one machine, clearly impacting both machines by 1:38PM this afternoon.

So, I can't help you yet. And your situation may be completely different from mine which appear to be very much USB-related, and may actually be due to some genuine hardware/software/setup issues unique to you.

But I assure you that you're not alone. MANY OTHERS are complaining of this mysterious "freeze" symptom, all around the place.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home-built, two systems (1) and (2)
OS
Windows 7 Pro x64 (1), Win7 Pro X64 (2)
CPU
i5-3350p 3.1Ghz/6MB-cache (1); E8400 3.0Ghz/6MB-cache (2)
Motherboard
ASUS P8Z77-V Pro (1); ASUS P5Q3 (2)
Memory
8GB PC3-12800 DDR3 (1); 4GB PC3-10600 DDR3 (2)
Graphics Card(s)
ATI HD7750 (1), (see TV cards); ATI R7 250 (2)
Sound Card
Realtek ALC892 HD Audio (1); Realtek ALC1200 HD Audio (2)
Monitor(s) Displays
Eizo HD2441W LCD, Eizo S2433W (1); Eizo 24" S2433W (2)
Screen Resolution
1920x1200, 1920x1200 (1); 1920x1200 (2)
Hard Drives
(1) 1TB SATA-II (7200RPM), 2x2TB SATA-III (7200RPM), 250GB SATA-III (10000RPM) for OS; 2x2TB external USB 3.0

(2) 320GB SATA-II (7200RPM), 750GB SATA-II (7200RPM), 150GB SATA-II (10000RPM) for OS; 2TB external USB 3.0
PSU
Nesteq ECS-6001 600W (1); Nesteq ECS-5001 500W (2)
Case
Acousti-Case 360 (1) and (2)
Cooling
Noctua NH-U12P SE2 for CPU, 2x120mm case fans (1) and (2)
Keyboard
IBM PS/2 (1) and (2)
Mouse
Logitech MX Revolution wireless (1); Microsoft wired (2)
Internet Speed
100mbps down / 10mbps up
Antivirus
Microsoft Security Essentials; Malwarebyte Anti-Malware Pro
Browser
Firefox
Other Info
Ceton InfiniTV 4-tuner cablecard-enabled TV card as well as Hauppauge HVR-2250 OTA/ATSC 2-tuner TV card in (1), running under Win7 WMC
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