Installer Freezing Problem

[AudioMan612]

I was doing some work on my neighbor's Windows 7 laptop today (she's an old lady who barely uses it), and I ran into an odd problem. Most installers freeze after loading their background. The ones I tried were the Logitech SetPoint installer as well as a few Adobe ones (Flash Player, Reader, etc.). Her computer has barely anything on it (she doesn't even have a browser other than Internet Explorer 11).

Here is a screenshot I took of two installers freezing in the way described (I wasn't trying to run two at once when the problem started; this was just so I didn't have to take multiple screenshots):

http://i.imgur.com/wfHblTb.png

Any help on this issue would be appreciated, as I'm currently stumped.

 

[koolkat77]

Welcome to the forum AudioMan612,

MSINFO32:

• Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
• Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
• Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

 

[AudioMan612]

Sorry for the long wait. Here you go!

https://www.dropbox.com/s/zxglaqjhkr4iofp/Helen's Computer.nfo
https://www.dropbox.com/s/q3qylyl3r54ohai/Helen's Computer.txt

Thanks!

 

[koolkat77]

Thanks, please carry out the steps below.

Make scans with the following:

Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Perform a Clean boot:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

• How to Change, Add, or Remove Startup Programs in Windows 7

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

McAfee is known to cause problems. Please remove it.

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

B]Microsoft Security Essentials[/B] is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes: Removes malware including viruses, spyware, worms and trojans, plus it protects your computer
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

 

[AudioMan612]

The computer is not in my possession, so it will take me a bit to be able to test anything. I forgot to mention, the problem also occurs when in Safe Mode.

I hate McAfee myself, but my neighbor paid for it, so she won't want it removed (permanently at least).