Windows stuck at "Welcome" screen

[steste]

Hi,

I have a laptop which recently Blue Screened. On reboot it will not log in and just hangs on the "welcome" screen after entering my password. I am thinking the profile is maybe corrupt as I can log into the Guest account no problem.

I tried booting in safe mode and it still happens there. There does not seem to be another admin account for me to log into.

I have tried the recovery options and it does not detect any problems. System Restores are also failing.

I tried enabling the administrator account from the recovery command line but the account did not show up.

Any help or advice greatly appreciated.

 

[zigzag3143]

Hi,

I have a laptop which recently Blue Screened. On reboot it will not log in and just hangs on the "welcome" screen after entering my password. I am thinking the profile is maybe corrupt as I can log into the Guest account no problem.

I tried booting in safe mode and it still happens there. There does not seem to be another admin account for me to log into.

I have tried the recovery options and it does not detect any problems. System Restores are also failing.

I tried enabling the administrator account from the recovery command line but the account did not show up.

Any help or advice greatly appreciated.

Boot from the win 7 dvd, while booting hit shift +F10. Then type

net user administrator /active:yes (if my syntax is correct) that will enable the built in hidden administrator account.

Let us know if that doesnt work

Ken J

 

[steste]

I have tried that but the account doesnt appear.

 

[mitchell65]

When you get to the login screen apart from Guest have you created a user account for yourself with admin rights or do you use the Administrator account that Win 7 creates by default. If that Administrator account does not show on the login screen did you delete it sometime?

 

[steste]

The login screen shows 2 accounts. One is the guest account the other is a user account which has admin rights and is the one that sticks at "welcome".

I dont know why the administrator account isnt showing up. It isnt actually my PC but a friends of my father in law so cant vouch for what has actually happened. I would be very surprised if they have the know-how or inclination to remove the administrator account.

I can log into the guest account fine but it does not have admin rights and when it asks me to enter the password for the other account it too freezes up after the password has been entered.

 

[kituhi1234]

just type in command prompt "net user" alone and click enter... it wil show all the accounts that are active... chek if the system admin account is available or not...
if it doesn't show up....

ten in command prompt type "lusrmgr.msc" and press enter... local user groups will be displayed... check for th admin account and check its properties whether its active or not.. do the necessary changes and try loggin in...

let me knw if there is any issues....

all d best

 

[kituhi1234]

and if yu say when yu enter the user'a password the screen freezes, it can also be like this... may be the "Sam" file is corrupted.. hence it may be freezing...

so try the "lusrmgr.msc" from command prompt and get into win 7 admin account and delete your old account completely and create a fresh profile.. and hav a try...

 

[steste]

Yeah I had planned to log in as administrator, create a new account and copy the files from the old one across and then delete it. I just haven't been able to get in as the administrator yet!

I will try the above suggestions and get back to you. Thanks again.

 

[mitchell65]

It isnt actually my PC but a friends of my father in law so cant vouch for what has actually happened. I would be very surprised if they have the know-how or inclination to remove the administrator account.

True but you can bet your bottom dollar that you are not the first person who has had a dabble at this PC. How many times have we all theard that phrase "I know someone who knows all about computers who will fix that for you".
Always very difficult to solve these problems when you don't know what's been done before it came to you!

 

[Carl Lawrence]

Have you tried safe mode?

 

[steste]

Have you tried safe mode?

Yep

I tried booting in safe mode and it still happens there. There does not seem to be another admin account for me to log into.

 

[steste]

Trying out these suggestions now. Thanks again guys

 

[mitchell65]

Have just rec'd this message via email:


Here is the message that has just been posted:
***************
pressing Ctrl+Alt+Del at the login screen doesnt do anything
***************

Odd it isn't on the thread! And nobody suggetsed this either!

 

[steste]

Have just rec'd this message via email:


Here is the message that has just been posted:
***************
pressing Ctrl+Alt+Del at the login screen doesnt do anything
***************

Odd it isn't on the thread! And nobody suggetsed this either!

Yeah sorry bout that - I responded to the wrong thread and edited the post.

 

[steste]

just type in command prompt "net user" alone and click enter... it wil show all the accounts that are active... chek if the system admin account is available or not...
if it doesn't show up....

ten in command prompt type "lusrmgr.msc" and press enter... local user groups will be displayed... check for th admin account and check its properties whether its active or not.. do the necessary changes and try loggin in...

let me knw if there is any issues....

all d best

the user account with the problems must be the administrator account. Only 2 accounts show up: administrator and guest. The lusrmgr.msc command "cannot be found"

 

[mitchell65]

the user account with the problems must be the administrator account. Only 2 accounts show up: administrator and guest. The lusrmgr.msc command "cannot be found"

So the friend of your F in L has been using the default Admin account for general use. Don't know what else you can do but a repair. Have you got access to the Win 7 Installation DVD?

 

[karlsnooks]

Not surprising. I believe lusrmgr.msc is only available on professional and Ultimate and Enterprise versions.

 

[steste]

]
So the friend of your F in L has been using the default Admin account for general use. Don't know what else you can do but a repair. Have you got access to the Win 7 Installation DVD?

Its not an actual Windows 7 Disc but a Toshiba Upgrade Disc. Is this sufficient?

 

[karlsnooks]

steste,

The default and the built-in admin account are not necessarily the same.

This is the consequence of poor naming by MS which causes confusion.

I'm giving you a link to a tutorial when will show you how to enable the built-in administrator account. Use that to create a brand-new normal account with administrative privileges.

Log off, disable the built-in, log back on under the new administrative account.

Using that new account, transfer and files you want from the old admin account to the new and then DELETE the old admin account.


Advise your friend/relatives that they should only use the admin account only if absolutely necessary.


http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html

 

[steste]

steste,

The default and the built-in admin account are not necessarily the same.

This is the consequence of poor naming by MS which causes confusion.

I'm giving you a link to a tutorial when will show you how to enable the built-in administrator account. Use that to create a brand-new normal account with administrative privileges.

Log off, disable the built-in, log back on under the new administrative account.

Using that new account, transfer and files you want from the old admin account to the new and then DELETE the old admin account.


Advise your friend/relatives that they should only use the admin account only if absolutely necessary.


http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html

I have tried enabled the admin account from the command line using the recovery section as thats the only admin enabled command line I can get at. It does not appear.

Nor does any account I create this way.