Windows update cannot currently check for updates because the service

[chiguy4u]

is not running a restart may be required.


I've restarted my computer several times with no success. I'm lost. Will someone please help!

When I go to Services Windows Update does not show up I'm running Windows 7 64bit.

Also, when I try to install my printer, I get a message saying the driver's signature is not being recognized. I'm not sure if the two issues are related. Please advise. Please please advise

 

[diggy]

Seen this a couple times at work - go in to the Control Panel and search for Troubleshooting - there's a section in there to fix errors with Windows Update. Usually, letting that run, along with a reboot, will fix that.

 

[Ztruker]

If that doesn't help, try this: How to repair many areas of Vista and Windows 7 automatically - Windows Repair All-In-One

Do steps 3 and 4. On the Start Repairs tab, click the Unselect All button then Check Repair Windows Update then click Start.

See if that helps.

 

[NoelDP]

Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

 

[chiguy4u]

Hey guys! Thanks for the suggestions, but nothing has yet to work I tried everything and I still continue to get that message. If anyone has anymore ideas that would be sooooooooooooooooo awesome!

 

[NoelDP]

Open an Elevated Command Prompt window, and run the following commands

NET START BFE
NET START BITS
NET START WUAUSERV
NET START TRUSTEDINSTALLER

post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[chiguy4u]

Noel,

I followed your instructions. I hope I did it correclty. Thanks for your help and patience! I appreciate it

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>NET START BFE
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>NET START BITS
The Background Intelligent Transfer Service service is starting.
The Background Intelligent Transfer Service service was started successfully.

C:\Windows\system32>NET START WUAUSERV
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.

C:\Windows\system32>
C:\Windows\system32>

 

[NoelDP]

That looks normal.
Perhaps we'd better start from scratch

Please follow the instructions at http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and post the requested data

 

[chiguy4u]

Noel,
I downloaded the "Readiness Toll" and when I went to run the program I received an error message. " Installer encountered an error 0xc8000247"

So I couldn't even run the program

 

[NoelDP]

Never mind - please run the SFC scan, and then post the logs.

 

[chiguy4u]

Here are the results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>

 

[NoelDP]

Please post the logs as reusted in the instructions from http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

 

[Kaktussoft]

Noel,
I downloaded the "Readiness Toll" and when I went to run the program I received an error message. " Installer encountered an error 0xc8000247"

So I couldn't even run the program

In other answers I see windows update is running!! It's just 0xc8000247 ... that's an install error. Even standalone updates do fail I assume(?)

Try to clean boot http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
Still problems?

Run this fixit http://support.microsoft.com/kb/971058

Please help us to help you by filling in your System Specs (see How to - System Specs).

 

[chiguy4u]

Noel,

Sorry about that. Here are the screen shots, I attached them as files. I hope that was okay?

 

[Kaktussoft]

Did you try #13 already? Boot after doing it, and try if updates work. Of course set to normal boot instead of "clean boot" afterwards

 

[NoelDP]

The SFC report looks essentially clean to me - which probably means that the problem is in the registry somewhere.


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Run it, and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[chiguy4u]

Noel,
Here are the results.
Farbar Service Scanner Version: 10-12-2012
Ran by Reason (administrator) on 12-12-2012 at 10:18:34
Running from "C:\Users\Reason\Downloads"
Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

 

[chiguy4u]

Kaktu,

I did the steps in #13 with no luck. It would not let me down load the program for the system specs

 

[NoelDP]

Tha looks OK to me.
Lets have a look at the event logs.
Please open Event Viewer
In the left pane, navigate to
Windows Logs\Application
and right-click on it - selext Save all events as... and save as Apps.evtx
repeat for the System log - save as Sys.evtx
attach both files to your reply

 

[chiguy4u]

Noel.

It won't let me upload the files to the forum. When I try to upload the App. file, it says I'm missing a token. When I try to upload the Sys. file, it says invalid file type.