Solved Windows Update Client failed to detect with error 0x80070bc9 - Looping

[snvasanth]

Hi all,

System: Win 7 Prof 64 bit SP1.

Automatic updates went into loop few days ago,when the installation of optional update KB2506143 failed. Log files had several entries with 0x80070bc9 error. Inspite of hiding the update the problem persisted.

Tried lot of microsoft fix it's, few other stuffs and the current state of the computer is,

a. After I login into the system. Windows update says, "Check for updates for your computer" with RED Check Mark. Always install updates to enhance your computer's security ....
b. When I invoke "Check for updates" button. After sometime, it shows, "Restart your computer to install important updates. Windows can't update important files and services while system is using them. save any open ......
c. If I invoke "Restart now' button, it would repeat to step #a. This is in a loop now. (no more updates are visible in the screen including the hidden updates).

ReportingEvents.log file:
===================
... 8024a005 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024a005.

... 80070bc9 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070bc9.

80070bc9 is the one which is appearing for the past 2 weeks.

windows update.log file:
====================
2012-12-22 11:43:37:369 1056 d64 Agent * Windows Update access disabled: No
2012-12-22 11:43:37:385 1056 d64 DnldMgr Download manager restoring 0 downloads
2012-12-22 11:43:37:400 1056 d64 AU ########### AU: Initializing Automatic Updates ###########
2012-12-22 11:43:37:400 1056 d64 AU # AU disabled through User preference
2012-12-22 11:43:37:400 1056 d64 AU # Will interact with non-admins (Non-admins are elevated (User preference))
2012-12-22 11:43:37:400 1056 d64 AU # Will display featured software notifications (User preference)
2012-12-22 11:43:37:400 1056 d64 AU Initializing featured updates
2012-12-22 11:43:37:400 1056 d64 AU Found 0 cached featured updates
2012-12-22 11:43:37:712 1056 d64 Report *********** Report: Initializing static reporting data ***********
2012-12-22 11:43:37:712 1056 d64 Report * OS Version = 6.1.7601.1.0.65792
2012-12-22 11:43:37:712 1056 d64 Report * OS Product Type = 0x00000030
2012-12-22 11:43:37:728 1056 d64 Report * Computer Brand = Dell Inc.
2012-12-22 11:43:37:728 1056 d64 Report * Computer Model = Vostro 430
2012-12-22 11:43:37:728 1056 d64 Report * Bios Revision = 2.4.0
2012-12-22 11:43:37:728 1056 d64 Report * Bios Name = Default System BIOS
2012-12-22 11:43:37:728 1056 d64 Report * Bios Release Date = 2011-01-13T00:00:00
2012-12-22 11:43:37:728 1056 d64 Report * Locale ID = 16393
2012-12-22 11:43:37:728 1056 d64 AU Successfully wrote event for AU health state:0
2012-12-22 11:43:37:728 1056 d64 AU Successfully wrote event for AU health state:0
2012-12-22 11:43:37:728 1056 d64 AU AU finished delayed initialization
2012-12-22 11:43:42:731 1056 1884 Report CWERReporter finishing event handling. (00000000)


OutputReport.txt
==============
Failed to add and register service 7971f918-a847-4430-9279-4a52d1efe18d to the data store 0x80240031


CheckSur.LOG
==========
No errors detected


Windows Update Posting Steps:
~~~~~~~~~~~~~~~~~~~~~

1. Installed SURT. no issues
2. SFC Scan. No issues
3. Windows Update screen shots attached
4. Log collection. Zip attached.

Anyway to fix windows update without reinstalling Windows 7?

Thanks,
Vasanth

 

[ICIT2LOL]

Hello and welcome snvasanth try this Windows update error 0x80070BC9 with windows 7

na d it may be worth while installing the Microsoft Readiness Tool.


The error you are getting seems to be related to an Office program too - have you just installed one recently or updated it?

Anyhow the Readiness Tool is worth getting anyway.

Download System Update Readiness Tool for Windows Server 2008 R2 x64 Edition (KB947821) [November 2012] from Official Microsoft Download Center

 

[NoelDP]

(He's already run the CheckSUR )
here appears to be an access problem with one of the Registry hives.
Please run teh following commands in an elvated command prompt, and post the results...

DIR C:\Windows\System32 /AR /S
DIR C:\Windows\System32\Config\Components
ICACLS C:\Windows\System32\Config\Components
ICACLS C:\Windows\System32\Config


post the results.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[snvasanth]

Hi ICit2lol,

I had tried all these things before. Did try them one more time.

Guess I Might tried 100 different things that I found in Google. Nothing has helped. Same status yet.

Thanks,
Vasanth

 

[snvasanth]

Hi Noel,

I have executed the above commands in ECP and here are the results...


C:\Windows\system32>DIR C:\Windows\System32 /AR /S
Volume in drive C is OS
Volume Serial Number is C203-5A21

Directory of C:\Windows\System32\CanonIJ Uninstaller Information\{1199FAD5-9546
-44f3-81CF-FFDB8040B7BF}_Canon_MG2100_series

03-02-2011 04:04 689,568 DelDrv64.exe
06-12-2010 09:11 8,670 Setup.ini
2 File(s) 698,238 bytes

Directory of C:\Windows\System32\CanonIJ Uninstaller Information\{1199FAD5-9546
-44f3-81CF-FFDB8040B7BF}_Canon_MG2100_series\RES\DLL

06-01-2011 08:42 123,392 IJInstES.dll
03-02-2011 03:17 78,336 IJInstJP.dll
03-02-2011 03:17 107,520 IJInstUS.dll
3 File(s) 309,248 bytes

Directory of C:\Windows\System32\CanonIJ Uninstaller Information\{1199FAD5-9546
-44f3-81CF-FFDB8040B7BF}_Canon_MG2100_series\RES\STRING

24-12-2010 04:57 1,602 IJInstES.ini
26-10-2010 08:20 1,473 IJInstJP.ini
26-10-2010 08:20 1,426 IJInstUS.ini
3 File(s) 4,501 bytes

Directory of C:\Windows\System32\config\systemprofile

15-06-2010 03:52 <DIR> Contacts
0 File(s) 0 bytes

Directory of C:\Windows\System32\config\systemprofile\Contacts

15-06-2010 03:52 <DIR> .
15-06-2010 03:52 <DIR> ..
0 File(s) 0 bytes

Directory of C:\Windows\System32\drivers\N360x64\0502020.003

22-11-2010 23:27 7,492 iron.cat
15-11-2010 20:45 772 iron.inf
15-11-2010 20:45 171,128 ironx64.sys
3 File(s) 179,392 bytes

Directory of C:\Windows\System32\DRVSTORE\GEARAspiWD_AABE64655D8D5936ABBDF4C4B4
8BA5458FA0A505

20-08-2010 23:59 2,649 GEARAspiWDM.inf
20-08-2010 23:59 7,528 GEARAspiWDMx64.cat
2 File(s) 10,177 bytes

Directory of C:\Windows\System32\DRVSTORE\GEARAspiWD_AABE64655D8D5936ABBDF4C4B4
8BA5458FA0A505\x64

20-08-2010 23:59 34,152 GEARAspiWDM.sys
1 File(s) 34,152 bytes

Directory of C:\Windows\System32\inetsrv\config\schema

04-11-2010 20:52 38,809 ASPNET_schema.xml
10-06-2009 15:35 31,863 Ftp_schema.xml
04-11-2010 20:52 27,105 FX_schema.xml
04-11-2010 20:52 82,037 IIS_schema.xml
10-06-2009 15:35 8,476 rscaext.xml
10-06-2009 15:37 4,757 WebDAV_schema.xml
6 File(s) 193,047 bytes

Directory of C:\Windows\System32\Macromed\Flash

11-12-2012 17:26 20,304,824 Flash64_11_5_502_135.ocx
1 File(s) 20,304,824 bytes

Directory of C:\Windows\System32\restore

10-06-2010 07:18 76 MachineGuid.txt
1 File(s) 76 bytes

Total Files Listed:
22 File(s) 21,733,655 bytes
3 Dir(s) 205,101,645,824 bytes free

C:\Windows\system32>DIR C:\Windows\System32\Config\Components
Volume in drive C is OS
Volume Serial Number is C203-5A21

Directory of C:\Windows\System32\Config

24-12-2012 10:21 41,418,752 components
1 File(s) 41,418,752 bytes
0 Dir(s) 205,101,645,824 bytes free

C:\Windows\system32>ICACLS C:\Windows\System32\Config\Components
C:\Windows\System32\Config\Components NT AUTHORITY\SYSTEM: (I)(F)
BUILTIN\Administrators: (I)(F)
LW1203\nmee02t: (I)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\System32\Config
C:\Windows\System32\Config NT SERVICE\TrustedInstaller: (CI)(F)
NT AUTHORITY\SYSTEM: (OI)(CI)(F)
BUILTIN\Administrators: (OI)(CI)(F)
CREATOR OWNER: (OI)(CI)(IO)(F)
LW1203\nmee02t: (OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>

Thank you for looking into this problem.

Thanks,
Vasanth

 

[NoelDP]

That all looks normal - in which case, the problem may be in the registry itself.

Please run the following commands and post the results.

REG QUERY HKU
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /S

 

[snvasanth]

Hi Noel,

Here it is ...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKU
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-1813900158-430706030-1897707973-1005
HKEY_USERS\S-1-5-21-1813900158-430706030-1897707973-1005_Classes
HKEY_USERS\S-1-5-21-1813900158-430706030-1897707973-1007
HKEY_USERS\S-1-5-21-1813900158-430706030-1897707973-1007_Classes
HKEY_USERS\S-1-5-18
C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /S
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18
Flags REG_DWORD 0xc
State REG_DWORD 0x0
RefCount REG_DWORD 0x1
Sid REG_BINARY 010100000000000512000000
ProfileImagePath REG_EXPAND_SZ %systemroot%\system32\config\systemprofile
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\LocalService
Flags REG_DWORD 0x0
State REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkService
Flags REG_DWORD 0x0
State REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1000
ProfileImagePath REG_EXPAND_SZ C:\Users\Owner
Flags REG_DWORD 0x0
State REG_DWORD 0x0
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71E8030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x0
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1004
ProfileImagePath REG_EXPAND_SZ C:\Users\Admin
Flags REG_DWORD 0x0
State REG_DWORD 0x100
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71EC030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x0
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1005
ProfileImagePath REG_EXPAND_SZ C:\Users\nmee02t
Flags REG_DWORD 0x0
State REG_DWORD 0x0
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71ED030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x7
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1007
ProfileImagePath REG_EXPAND_SZ C:\Users\UpdatusUser
Flags REG_DWORD 0x0
State REG_DWORD 0x0
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71EF030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1008
ProfileImagePath REG_EXPAND_SZ C:\Users\Home
Flags REG_DWORD 0x0
State REG_DWORD 0x0
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71F0030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x0
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1813900158-430706030-1897707973-1011
ProfileImagePath REG_EXPAND_SZ C:\Users\npqy02t
Flags REG_DWORD 0x0
State REG_DWORD 0x204
Sid REG_BINARY 0105000000000005150000007EEB1D6C6E0DAC19C5B91C71F3030000
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x0
RunLogonScriptSync REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-82-3006700770-424185619-1745488364-794895919-4004696415
ProfileImagePath REG_EXPAND_SZ C:\Users\DefaultAppPool
Flags REG_DWORD 0x1
State REG_DWORD 0x0
Sid REG_BINARY 010600000000000552000000E29C36B3138F4819EC090A682F26612F5FD1B2EE
ProfileLoadTimeLow REG_DWORD 0x0
ProfileLoadTimeHigh REG_DWORD 0x0
RefCount REG_DWORD 0x1

C:\Windows\system32>

 

[NoelDP]

That looks normal as well - so far.
I'm going to ask someone else to have a look, as they may have a better idea on the problem than me.

 

[snvasanth]

Hi Guys,


I could not even repair the system.


The current configuration is Win 7 Prof 64bit SP1.


I could not uninstall SP1 from my computer (since I probably deleted the backup files a year ago).


The media that I got from DELL is Win 7 Professional 64 bit only (not SP1).


When I try to upgrade it says the current version is more recent than the version you are trying to install.


Also the COA that is on my BOX corresponds to Win 7 Prof 64bit only (not SP1).



Question:
As I cannot uninstall SP1, I won't be able to able to use the Media (Win7 Prof 64bit) that I have for upgrade. Can I borrow a Win 7 Prof 64bit SP1 media from elsewhere and try to upgrade? If so, will my current COA product key be compatible with Win7 Prof 64bit SP1 media?


Thanks,
Vasanth

 

[NoelDP]

You can do a repair install with a downloaded SP1 ISO/disk - see http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
Your COA Key will be fine with SP1.

 

[snvasanth]

Thanks Noel,

Let me try the SP1 Upgrade.

Thanks,
Vasanth

 

[Saurabh A]

Hi snvasanth,

You may try the following troubleshooting steps also:

1. Clean up the bloated 'Software Distribution folder': Software Distribution folder contains 'Windows Update installation files'; this folder can be deleted/renamed using 'Windows Explorer'. You may want to backup the folder on an external media. Deleting the Software Distribution folders will not affect your computer’s functionality. When new 'Windows Updates' are ready for download, a new 'Software Distribution folder' will be created.

- Stop the 'Windows Automatic Updates service'
- Delete the 'Windows\SoftwareDistribution folder' (You may also choose to rename the existing folder 'SoftwareDistribution_old' so that Windows creates a new folder)
- Restart the 'Automatic Updates service'

You may want to use the following commands in an 'elevated command prompt' to perform the above mentioned tasks:
(To stop the Windows Automatic Update service): net stop wuauserv
(To delete Software Distribution Folder): del c:\windows\SoftwareDistribution /q /s
(To restart Windows Automatic Update Service): net start wuauserv

2. If the issue persists, try to reset 'Windows Update components'; you may use the following MS Fixit: How do I reset Windows Update components?

3. If you still experience issues, you may try another MS Fixit to 'Diagnose and Troubleshoot Windows Update issues': Troubleshoot problems with installing updates - WindowsUpdate_dt000

Hope this helps. Do reply if you have any further questions. I would be glad to assist.

 

[snvasanth]

Hi Saurabh,

I had tried various options including these few days ago. Infact I did try deleting the reg subtree corresponding to Windows Updates. Nothing helped.

I just completed my SP1 upgrade with downloaded SP1 ISO.

Thanks,
Vasanth

 

[snvasanth]

Hi Guys,

I have upgraded the system with Win 7 Prof 64bit SP1 ISO. Automatic Updates are working now.

I did use the Product Key from my COA (Which originally is Win 7 Prof 64bit - No SP1) with the Win 7 Prof 64bit SP1 Upgrade.

But when I try to Activate windows now, it says "The Windows 7 Professional Product Key you typed is invalid for activation"

Does it mean that the KEY that belonged to Win 7 Prof is not compatible with Win 7 Prof SP1?

Should I try for Phone Activation?

Thanks,
Vasanth

 

[NoelDP]

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

 

[snvasanth]

This system DELL VOSTRO 430 was bought in June 2010. I remember sometime in April 2012, I upgraded the Bios to 2.4.0. ( I found while googling that BIOS update did affect the OEM the Product Keys - for Lenovo).. Could that be the cause?

Here is the report...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FJGYB-FWXQM-G9WCB
Windows Product Key Hash: oXMPb77MTjs4aEBzhvDlGLuMPlE=
Windows Product ID: 00371-OEM-9202125-86536
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C9DCF832-ACB6-4E59-9B20-B4E7B4B4E5F7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C9DCF832-ACB6-4E59-9B20-B4E7B4B4E5F7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G9WCB</PKey><PID>00371-OEM-9202125-86536</PID><PIDType>8</PIDType><SID>S-1-5-21-1813900158-430706030-1897707973</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 430</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.4.0</Version><SMBIOSVersion major="2" minor="6"/><Date>20110113000000.000000+000</Date></BIOS><HWID>55AC3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>MI09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: c1027486-8ae8-4633-9cf9-9658ed80504d
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00184-021-286536-02-16393-7601.0000-3602012
Installation ID: 009254750062680366763446100056280796667201982743405896
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: G9WCB
License Status: Initial grace period
Time remaining: 42660 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 26-12-2012 07:35:24
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonam0sqhmPxAcRJ4/Fc0A3ZW
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL MI09
FACP DELL MI09
HPET DELL MI09
MCFG DELL MI09
SLIC DELL MI09
OEMB DELL MI09
SSDT DpgPmm CpuPm

 

[NoelDP]

There's no problem with the BIOS - and I don't see any problems elsewhere, either.

This probably means that you simply need to use Telephone Activation and speak to an operator.


telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you

 

[snvasanth]

Hi Noel,

I successfully activated windows! Thank you so much for the help and follow-up. Speccy does report the same product Key as my COA.

I went through Automated Phone Activation and it worked.

I did fix the issue with Desktop Themes. Need to check if any applications are broken after upgrade. I could see Google Drive is broken for now...

Thanks again,

Vasanth

 

[NoelDP]

Probably uninstalling and reinstalling Google Drive would fix that - I've never used it.