Solved Windows Update error 80070663 (Win7 SP1 x64)

[Rincewindwiz]

Windows Update problems (updates failing) so
Ran Windows Update Fixit
Ran Windows Update fixit 50202
Ran windows update again and, after rebooting and trying again, 16 updates failed Code 80070663. All office 2013 updates.
(I also have Office 2010 installed - Excel only and that gives no problems)
The failures are all office 2013 updates


Sounds like Office 2013 is damaged.
Control Panel->Change eventually reports installation of office 2013 damaged.

So uninstall Office 2013
Error - Uninstall - Office 2013 did not uninstall successfully

so use Fixit ( O15CTRRemoveOffice2013.diagcab) to uninstall Office 2013. It reports office 2013 successfully uninstalled. Reboot on principle!
Then I had to repair office 2010 (Excel)
Then I had to reinstall (computer not configured to run this program) Office 2007 (Excel)
Then I did windows update just to get them up to scratch. 39 Updates required.
37 installed OK 2 Not required.
Then a reboot - general principles!

Then office update again - 83 updates (2GB)!! Some number (I forget) to install.
Reboot and install updates again - 10 failed all with code 80070663 All Offfice 2013 updates
Update for Microsoft OneDrive for Business (KB2920746) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2013 (KB2737996) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB2956165) 32-Bit Edition
Security Update for Microsoft Excel 2013 (KB2920753) 32-Bit Edition
Update for Microsoft Office 2013 (KB2899498) 32-Bit Edition
Update for Microsoft Office 2013 (KB2881035) 32-Bit Edition
Update for Microsoft Excel 2013 (KB2956145) 32-Bit Edition
Update for Microsoft Publisher 2013 (KB2883048) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB2956170) 32-Bit Edition



C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.


SURT - Installed hotfix KB947821
CBS directory files (CBS.log, CheckSUR.log, CheckSUR.persist.log) files with todays date only attached (next oldest file .cab is 20MB)

Anything else required?

TFAI

 

[NoelDP]

There are no errors in either CBS or CheckSUR logs

The last time a run of CheckSUR found a problem was '2015-04-27 12:25' - it fixed it.

Please post the C:\Windows\windowsupdate.log file

 

[Rincewindwiz]

several errors i here but they are beyond my pay grade !!

 

[NoelDP]

I think the important failures here are these...

 Line 9554: 2015-06-13 07:23:05:323 1384 8af0 Report REPORT EVENT: {BB5AA0F3-D4CB-4634-9574-6986FE451D0C} 2015-06-13 07:22:33:593+0100 1 182 101 {4115A4DC-76D7-44D2-82CB-976ED074B1DF} 200 80070663 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070663: Update for Microsoft OneDrive for Business (KB2920746) 32-Bit Edition.
 Line 9558: 2015-06-13 07:23:05:323 1384 8af0 Report REPORT EVENT: {FE9309A3-644E-48D8-AC7B-E97D8D327721} 2015-06-13 07:22:33:728+0100 1 182 101 {5C1C9CF6-103F-4AD9-8F18-B1D4D4196221} 200 80070663 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070663: Update for Microsoft Outlook Social Connector 2013 (KB2737996) 32-Bit Edition.

There are a number of similar ones
It's not an error code I'm familiar with but a quick google shows that this may give us some iinfotmation...

Please open an Elevated Command Prompt, and run the following commands

REG QUERY "HKEY_LOCAL_MACHINE\Software\Microsoft\Sms\Mobile Client\Reboot Management\JobCounter"
REG QUERY "HKEY_LOCAL_MACHINE\Software\Microsoft\Sms\Mobile Client\Reboot Management"

Post the results

(however, I rather expect it to report 'not found'!)

Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.

 

[Rincewindwiz]

You are quite correct - not found

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\Software\Microsoft\Sms\Mobile
Client\Reboot Management\JobCounter"
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\Software\Microsoft\Sms\Mobile
Client\Reboot Management"
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>

BTW What about all the 80070663s at line 10030 and onwards?
Failed to evaluate installable rule?

 

[NoelDP]

I'm coming to that (the first idea was from the first Google hit I got)

Have you tried a repair install of Office? - from the Programs install list?

 

[Rincewindwiz]

Well the short answeer is "I dont know"!!
On a previous pass thought this process I tried that and forgot about it. Some indeterminable time later I got a message telling me the installation was corrupt and as a result, reinstalled Office 2013. That was yesterday!!!

I have done nothing (with Office or updates or installing) since the reinstall.
About an hour ago I set up Office 2013->Change (which I think gets me to a repair) but since then nothing. I dont even know how to tell if its running!!

When I click 'Change' the Office Setup window appears (please wwait while setup gets the necessary files - or something like that) for a second of so. A process setup.exe appears on task manager and then disappears. I cant tell if its spawned something else

I have to go out in about 45 minutes and will be away from this problem until Monday. If there is sometihng yu want me to do in the meanwhile, please let me know
Thanks

 

[NoelDP]

That doesn't sound right
https://support.office.com/en-NZ/Ar...lication-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
applies
... I'll keep hunting.

 

[Rincewindwiz]

Well I donk know what is happening with Office Repair. So I googled away, found and downloaded Microsoft Office Configuration Analyzer (Offcat), installed it and ran it

Well that was actually helpful. It tells me I have to have Office 2013 SP1 installed. Quite why Windows Update didn't do that remains a mystery. So I will download, install and try again and report back

Now I really do have to clear off and do useful stuff. So I'll report back on Sunday eve/Monday morning.
Good weekend.

 

[NoelDP]

Have fun!

 

[Rincewindwiz]

OK - survived another weekend

So in case the error about SP1 not installed was relevant, I have uninstalled Office 2013 (I have to use Fixit 'cos it does not uninstall completely)
Then I reinstalled Office 2013; rebooted, Installed SP1 separately, Ran windows update, rebooted, Ran windows update
MS Office 2013 updates still fail to install.
MS Office repair still does not run
SFC /Scannow reports no errors
Ran SURT - logs appended
What next?

 

[NoelDP]

All of the (hundreds of) significant errors in the WU log are of this form

2015-06-16 07:39:01:847 1432 5d68 Agent WARNING: Failed to evaluate Installable rule, updateId = {B79C6541-A50E-44FA-BD85-650B9F29A600}.200, hr = 80070663

...obviously the source of your problem.
My problem is working out what's causing it!

I'll do some research and get back when I can.

 

[Rincewindwiz]

Indeed so - though why now is a mystery. They were not there last time (Before the last reinstall)

A number of web poages suggest there may be some interaction with Office 2010 so I'll get rid of those (2010 and 2003) and try again

 

[Rincewindwiz]

Well that was fun. What a waste of time.
1. Uninstalled Office 2013 (Mr Fixit again) This damaged Office 2010 and 2007 so they would not work properly. Rebooted
2 Installed MSO 2013 - OK
3 Installed SP1 and rebooted

Windows update failed on 16 items all to do with MSO 2013

Well other office installations are now properly screwed up so I uninstalled all of them. (All required Mr Fixit to get rid of them)
Then I installed MSO 2013 followed by SP1 and a reboot
Then Windows Updates (59)
50 installed successfully; 9 were not required. SUCCESS

So this problem is solved.

BUT now how do I run other versions of Office?
MS says it can be done but clearly it doesn't work (The early offices were installed ages ago and have worked fine. Problems only occurred with MSO 2013 and then only when this latest set of updates arrived).

I suppose I can go down the virtual machine path but that is hardly convenient. Alternatively I can spend days trying to install MSO of various ages in the hope that I can find a sequence that works.

Or maybe I just ignore these updates and carry on?
Actually, I think I can MSO 2013 and go back to 2010 which it seems can be run with 2007 and 2003.
Any thoughts?

 

[NoelDP]

why do you need multiple versions of office?
2013 can open any Office file back to O95... and I think it can still save files in formats that old.

 

[Rincewindwiz]

2013 - because its what I use
2007 becaiuse I have an excel software product and 2007 is the lowest common denominator of Excel's the product supports and I need to develo in 2007 (to avoid inadvertently using later features)
2003 because I have a web site developed in the 2003 FrontPage. later versions are into CSS and I have neither the time nor inclination to change.

 

[NoelDP]

Heh - I used to use FP myself.
I don't know if you've tried Expressions Web? - I found it easy to use, and it eased the transition to CSS (which is far more powerful than I realised, and really easy once you get into it! - at least for anything that FP could do)

 

[Rincewindwiz]

I might give it a go - but I really want a hassle free minimum effort maintenance tool and learning something new is never that however easy and good it might be.

Still I'll have a bit of time now that I am not spending every waking moment trying to get Windows Update to work!

Thanks for you help

 

[NoelDP]

You're welcome - sorry we couldn't get the total solution for you!

Good luck.