Solved Windows Update error 80073712

[razingkane]

Windows 7 Ultimate 64 SP1
I’m getting Windows Update error 80073712
I ran the System Update Readiness Tool…did not fix the problem
I ran the Windows Update Diagnostic…did not fix the problem
I ran the Microsoft MrFixIt…It says it found the problem and fixed it but when I check I still have the problem whether I reboot or not.
I ran sfc /scannow…I get Windows Resource Protection could not perform the requested operation (yes, I ran as administrator)
I ran System Restore going back as far as I could...did not fix the problem
I tried using my Windows 7 install DVD but after checking compatibility it tells me: Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade.
I tried to deinstall the Windows 7 Service Pack 1 but because of this windows update error it says I’ve never ran Windows Update so it does not show the Windows 7 Service Pack 1 to deinstall.

What do I do now?

 

[NoelDP]

an interesting error in the CheckSUR report...

Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

According to the CBS log, you've had this problem for some time...

2013-06-05 08:11:37, Error                 CSI    [EMAIL="00000005@2013/6/5:14:11:37.378"]00000005@2013/6/5:14:11:37.378[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-06-05 08:11:39, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

2013-07-01 15:09:08, Error                 CBS    Failed to get offline CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error                 CSI    [EMAIL="00000009@2013/8/18:15:30:03.524"]00000009@2013/8/18:15:30:03.524[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-08-18 09:30:03, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:31:29, Info                  CSI    0000000a No store version format found; DLL store format 0.0.0.6
2013-08-18 09:31:29, Error                 CSI    [EMAIL="0000000b@2013/8/18:15:31:29.719"]0000000b@2013/8/18:15:31:29.719[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]

I need to do some research - but I suspect that a repair install is probably going to be the easiest fix.

 

[NoelDP]

Hmmm - hunting around a bit, this may be a relatively simple fix - or an impossible one.

Please open an Elevated Command Prompt, and run the following commands

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG ADD HKLM\COMPONENTS /t REG_BINARY /v StoreFormatVersion /d 30002e0030002e0030002e003600


Note any error messages received, and post back
Reboot- then try another SFC /SCANNOW and see if that then runs properly.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[razingkane]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rick>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
The operation completed successfully.

C:\Users\Rick>REG ADD HKLM\COMPONENTS /t REG_BINARY /v StoreFormatVersion /d 300
02e0030002e0030002e003600
ERROR: Access is denied.

C:\Users\Rick>

 

[NoelDP]

You appear to have run that command in a normal User mode Command Prompt.

Please try again using an Elevated Command Prompt - see my instructions in post #3

 

[razingkane]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rick>SFC /SCANNOW

Beginning system scan. This process will take some time.


Windows Resource Protection could not perform the requested operation.

C:\Users\Rick>

 

[NoelDP]

Hmm - maybe it's not a User/Elevated problem after all - unless you have disabled UAC/LUA??

Interesting.

This could mean that this is not going to be fixable

Let's see if it's simply a case of bad permissions....

Please open an Elevated Command Prompt, and run the following commands
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REGEDIT

The Regedit window should open - please navigate to the
HKEY_LOCAL_MACHINE\COMPONENTS
Key
Right-click on it, and select Permissions.
You'll see a list of User names - please list them, and their ticked permissions

 

[razingkane]

I followed your ECP instructions but it still brought up the wrong command prompt. Found a tutorial on this form on accessing the ECP which I did.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\System32>REG ADD HKLM\COMPONENTS /t REG_BINARY /v StoreFormatVersion
/d 30002e0030002e0030002e003600
ERROR: Access is denied.

C:\Windows\System32>

 

[razingkane]

I do have the UAC disabled. It is set to never notify me.

 

[razingkane]

Opened ECP, entered command but the regedit window did not open. I ran regedit as adminsitrator from Start menu opened window and navigated to HKEY_LOCAL_MACHINE\COMPONENTS. When I right click on permissions I get an error message( see PermissionMessage1) when I click on Ok or cancel I get another error message (see PermissionMessage2).

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\System32>REGEDIT

 

[NoelDP]

Oooh! not good
Unless something very strange is going on, I suspect that the contents of the file are corrupted.
This means that the only practical fix is going to be a repair install.

Back up your data to external storage first - there's a possibility it will fail irreversibly.
http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[NoelDP]

Please reset it to default, and try again - we need to see what's really happening.

 

[razingkane]

Ya....kind of had a feeling a rebuild was coming soon to my PC. I've been backing up for the last hour. I did reset my UAC to the default and will reboot and try all this again after my backup is done.

So if I'm doing a rebuild does it make any sense to just upgrade to Windows 8? If so, would I be able to upgrade to Windows 8 without fixing this problem 1st?

 

[NoelDP]

NEVER upgrade a faulty system - you always run the risk of making the problem worse.
Unless your system has a touch-screen, I'd stick with Win7 - 8 is pretty good, but still needs a lot of work before its a great OS, and it'll never be as keyboard/mouse friendly as Win7

 

[razingkane]

I enabled UAC, rebooted, ran all the ECP commands you provided with the same results.

My Windows 7 DVD does not include SP1 so I'm in the process of downloading of the Windows 7 with SP1 media refresh. I know I need this because when I tried to do this last night it told me: Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade. I'm guessing that my current Windows 7 Ultimate 64 key will be used for this install?

 

[NoelDP]

Yep - Keys are independent of SP level or bit-count.
I assume this is a Full Retail key/License?

 

[razingkane]

Yep - Keys are independent of SP level or bit-count.
I assume this is a Full Retail key/License?

Ah yes? I guess I'll find out in a bit.

 

[razingkane]

I successfully created the Windows 7 disk with SP1. Following the instructions I get to Gathering Files, Settings & Programs where at 0% completed I get this message.
Setup cannot continue. Restart the computer and restart Setup. Where prompted try gathering the latest updates.
I've made 5 attempts at this upgrade. I'll start a new post in Installation & Setup if this has nothing to do with the Windows Update problem.

 

[NoelDP]

How did you start the process? - by booting to Windows, or booting using the DVD? You need to boot to Windows, and start the process from there.

 

[razingkane]

I boot to Windows and click the Autoplay. I've tried upgrading by selecting the Go online and I've tried the Don't go online. Either way I get to Gathering Files, Settings & Programs and at 0% I get the message
Setup cannot continue. Restart the computer and restart Setup. Where prompted try gathering the latest updates.