Windows Update error 80080005

[blahblahblahbla]

It all started a week or 2 ago, when Windows Update said there were maybe 2 updates ready, plus the standard malicious software removal update. I think one of them may have been a patch for Windows 7 SP1 (or maybe it WAS SP1). Everything seemed to go normally. There was no restart prompt.

Power blows, which forces a restart. During the load, I see the message like 'Windows is applying an update...', but it didn't start at 0%, it started at 35%. Then it ticks to 36%, and instead of continuing, that text disappears and I'm looking at the login screen. I log in, and everything seems normal, but I see the little icon in the lower right that lets me know Windows Update has something to tell me. It says there are more updates to download/install. I say okay, go search, and it does, and does, and does, and does, and never stops. Was perpetually looking for updates.

Eventually, I had to shut it down for the night. Every day, the same thing. So I go online searching for a solution and find the suggestion to shut down the update service, delete the Software Distribution folder, re-activate the update service, and try again. Tried that. Nothing. But instead, Windows update no longer searched forever. It eventually gave up and gave me the 80080005 error number.

I Googled that, found this...
HELP with error 80080005 windows 7

Method 1
Reset windows update components.

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Method 2
Perform clean boot and check for the updates.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Method 3
Run sfc /scannow
Run chkdsk /r /f
If the issue persist after above methods, please provide Windowsupdate.log and CBS.log for further troubleshoot.


I tried Method 1, which led to a FixIt tool (which did nothing but similarly hang forever while searching for updates) and another MS tool that did say it found problems, and said it fixed most of them, save for one. Unfortunately, I can't seem to find the link to that tool right now. Anyway, neither tool fixed it. So I tried Method 2, and no improvement.



When I tried Method 3, I encountered a NEW error: Windows resource protection could not start the repair service. When I looked THAT problem up, I read about an offline option, but that generated another error code saying that the offline whatever just pointed to the online whatever.


I'm about at my wits end, so I've come to you, seeking help. I've created this profile, read the page about the steps to take before creating a Windows Update thread, and followed them as best I could. I did install the SURT, and it said it downloaded and installed a hotfix, but now when I try Windows Update, I'm back to the infinite "Checking for updates"... As mentioned above, the SFC Scan doesn't work. The error code, as mentioned above, is 80080005. Here is the zip of the CBS log folder...


...nevermind. Doesn't look like that's going to work either. My CBS.zip file is 29MB in size, and your attachment tool says you only allow a max of 8MB for .zip files.



Well, I've done the best I can to follow all of these instructions. Hopefully you can help me fix the intermediate problems so that I can get you the other info you'd like to solve the main problem.

 

[NoelDP]

You can either upload the existing zip file to a fileshare service (DropBox or OneDrive preferably) - or delete the oldest CBSPersist files to get the resulting size below the 8MB limit.

 

[blahblahblahbla]

I deleted the older CBSPersist, but that didn't shrink the size much, so I uploaded it to Dropbox. Here's the link... https://www.dropbox.com/s/bywpgw2ink7btvg/CBS.zip?dl=0 Thanks!

 

[NoelDP]

Not surprising - the CBSPersist file expands to 750MB! - which means that nothing I have can read it
There's a mass of errors in the CBS.log that are going to take me awhile to absorb - when when I can get to it!

 

[blahblahblahbla]

Okay. Sorry it's such a mess. If there's anything I can do to make it easier, let me know. Thanks for your help!

 

[NoelDP]

Sorry it's taken so long - it's been a busy week, and I don't understand much of the stuff in your logs

I think possibly your best option is going to be a repair install.
http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

 

[kalebaustin]

If you haven't already done the repair install: could you open an admin level command prompt and enter: net start trustedinstaller an post back results.
I'm NOT expecting:

The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.

 

[blahblahblahbla]

I have not tried a repair install lately. But I have tried one before and it didn't work. For a long time I couldn't reboot the OS without having the installation disk in the drive. It always returned a missing diskmgr file error. I had tried a repair to fix that several times and it never worked, so I don't have much faith in that tool. Somehow, eventually, that problem resolved itself, so I no longer have it.

I still have this problem though :-( I have had to reboot a few times since posting this and each time I continue to get the 'Updating 35%...' which gets to 36% and then jumps right to the login window. So the Windows Update problem is still there.

I ran the command kalebaustin suggested and what he wasn't expecting is exactly what happened. I'm hoping that's an unexpectedly good thing.

 

[NoelDP]

That's theoretically what should happen - and what I fully expected to happen.
Let's take a look at the errors you've been getting...


Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[blahblahblahbla]

Thanks everyone!

There was more than 1 event in both sections, so I saved all of them to these files.

https://www.dropbox.com/s/tspcmkueh1otpma/Desktop.zip?dl=0

 

[NoelDP]

The Installer service is stopping and starting every couple of minutes, it looks as if it's because TrustedInstaller is crashing because of permissions problems.

[SIZE=1]
[/SIZE]Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
Faulting module name: cmifw.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdec6
Exception code: 0xc0000005
Fault offset: 0x000000000000a8b5
Faulting process id: 0xd24
Faulting application start time: 0x01cfe8df85b23b1a
Faulting application path: E:\Windows\servicing\TrustedInstaller.exe
Faulting module path: E:\Windows\WinSxS\amd64_microsoft-windows-f..allconfig-installer_31bf3856ad364e35_6.1.7600.16385_none_731e1fe6187914ea\cmifw.dll
Report Id: c51d2794-54d2-11e4-9209-1c6f65d91981
[SIZE=1][/SIZE]

Have you installed Windows to the E:drive?
If not, then there's something seriously amiss, somewhere! (or I'm reading the report wrong )

 

[blahblahblahbla]

No problem, you have it correct, the OS is installed on the E drive.

 

[NoelDP]

That's a pity - because it makes repair operations much more complex (it's not easy to get a repair install to work under another drive letter!)

 

[blahblahblahbla]

What is the suggested next step?

 

[NoelDP]

I've had another look at your event logs - and I can see nothing else in them than the errors posted above
I really have no ideas about this problem at the moment.

However, there may be a way forward if we're lucky...


I've uploaded a file - blbaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\blbaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\blbaa
or
DIR E:\blbaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\blbaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[blahblahblahbla]

Okay, I'll give this a shot, but I'm going to wait until next week when it will hurt me less if this causes an explosion

 

[emmedi]

Also check if "TrustedInstaller" Service is running...

 

[JD1]

simple solutions - possible

Try this:
Right click task bar and open windows task manager.
Click on services
Click description to A-Z order.
Scroll down to 'windows update'.
Right click on 'windows update'.
Select 'stop services'. "If it will not allow you to stop process then:

Right click on 'windows update'.
Click 'Go To Process'.
It should take you process file:
'WDDupdate.exe'
Click on and end the process.
Then go back to windows update and click on update.
It may tell you that your updater is out of date.
Install new updater and you should be alright.