Windows Update Error 800B0100

[kickrz]

I have been searching how to fix this issue and have followed all these directions (https://support.microsoft.com/en-us/kb/956702) and it is still not working!


I have enclosed the required CBS file.

 

[torchwood]

Hi Kickrz,
please uninstall KB2887535.
The error showing relates to a corrupt install of the windowsupdate agent to version 320.

REBOOT

Install KB2887535 as a stand alone update
BEFORE you re-install it from the link below.
Is French the base language for this computer, if yes carry on download/install.

IF NOT we need to do something else first


http://download.windowsupdate.com/w...e/7.6.7600.320/WindowsUpdateAgent-7.6-x64.exe

Roy

 

[kickrz]

Thank you!! Base language should be English.

Edit to add -- I can't find that file to even delete it?

 

[torchwood]

Thought as much,
Can you do a system restore to a point before the last set of updates.
Then
Please uninstall the French language pack, revert back to English.
note only Ultimate and Enterprise versions allow additional language packs.
The update install failed because of the EN-FR inconsistancy.
(did you get the non-genuine logo- just info for me)
REBOOT

Try updating again.

Roy

 

[kickrz]

I can't because I had to reinstall so there no restore -- well there is but it is from an hour ago and that isn't helpful.

I am not sure what you mean by non-genuine logo?

I have all kinds of languages some how Spanish, french Brazilian-Portuguese?!
Do I just delete each one, one by one or is there a package file where I can delete all at once.

 

[torchwood]

Hi Kickrz,

Tried the easy way now for the hard route.

please revert to English, if you cant then its going to have to be a factory reset .

How good/competant are your computer skills.

Roy

 

[kickrz]

I can follow directions I am heading out for a couple hours but will get back to work later this evening.

 

[torchwood]

Hi Kickrz,
get rid of the portugese/brazillian as well please.

We can only have English on it.

Well that'll be way past my bedtime 10.30 pm here in Blighty.

Roy

 

[torchwood]

would also like to see the output of this tool.

http://go.microsoft.com/fwlink/?LinkID=52012
copy/paste the results please

Roy

 

[kickrz]

All languages gone except English -- however it is still not updating

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {2F07F58F-31CD-41DC-B24B-ADACD2CCF133}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2F07F58F-31CD-41DC-B24B-ADACD2CCF133}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2304838225-1918807697-2607156525</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>300E5EV/300E4EV/270E5EV/270E4EV/2470EV/2470EE</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>P08RBD</Version><SMBIOSVersion major="2" minor="7"/><Date>20140828000000.000000+000</Date></BIOS><HWID>245C3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-1782016
Installation ID: 014320295026467334989295640434331682969024220422364881
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 6P6GT
License Status: Initial grace period
Time remaining: 41820 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 6/27/2016 8:31:36 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAln3+GB7QFmLohTT6nrL8Re4x4K8e25Zj
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC SECCSD LH43STAR
FACP SECCSD LH43STAR
HPET SECCSD LH43STAR
MCFG SECCSD LH43STAR
SLIC SECCSD LH43STAR
SSDT SECCSD PtidDevc
ASF! SECCSD LH43STAR
FPDT SECCSD LH43STAR
SSDT SECCSD PtidDevc
SSDT SECCSD PtidDevc
UEFI PTL COMBUF
MSDM SECCSD LH43STAR
UEFI PTL COMBUF
SSDT SECCSD PtidDevc
SSDT SECCSD PtidDevc
UEFI PTL COMBUF

 

[torchwood]

And it never will.
Your trying to use a Hewlet packard key on a Samsung computer. (MS have picked it up).
Did you re-install using HP recovery discs, if so thats whats confusing MS, and me.

You can get round this by using the W7 Pro key on the OEM sticker, either on the bottom of the lappy or in the battery compartment.
Then please run KB971033.
REBOOT

if you then rerun the tool
lines 1-4 will change and the file mismatches should be gone.

Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

If the above changes are completed, then windows updates should run.

Roy

 

[torchwood]

can you also check that your system Date/Time are correct.

Roy

 

[kickrz]

And it never will.
Your trying to use a Hewlet packard key on a Samsung computer. (MS have picked it up).
Did you re-install using HP recovery discs, if so thats whats confusing MS, and me.

You can get round this by using the W7 Pro key on the OEM sticker, either on the bottom of the lappy or in the battery compartment.
Then please run KB971033.
REBOOT

if you then rerun the tool
lines 1-4 will change and the file mismatches should be gone.

Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

If the above changes are completed, then windows updates should run.

Roy

Well sheesh -- I asked my hubby if it mattered!! He said it worked before without issue.

Problem is the laptop came preloaded with win 8 and I see no sticker oem

Another problem -- after deleting the language files I rebooted and there were errors so it has spent most of the day scanning for errors and freezing.
I got window error recovery and now it is scanning for window installations in sys recovery options.

Can I just start over -- this thing is starting to give me a migraine.

Time was correct but I didn't check the date earlier.

 

[torchwood]

In that case its classified as a counterfiet install, and an exploit must have been used previously.
MS have picked it up so the computer will not update untill you re-install W8 using the built-in Factory reset option, and if you want upgrade to W10.

Forum rules state that no further assistance can be provided until a legitimate OS is installed.

Roy

 

[kickrz]

Thank you for your time.

 

[kickrz]

Sorry just a quick question -- If MS allows downgrades how would it be counterfeit?
Just reading this -- not understanding it all but reading it anyway..lol
https://www.microsoft.com/oem/en/licensing/sblicensing/pages/downgrade_rights.aspx#fbid=_NoCDz0P8xH

 

[torchwood]

Hi Kickrz,
There are some downgrades that are NOT counterfiet.
Basically it depends on the OEM and the product purchased, and they (Samsung etc) would have supplied you with a set of W7 discs AND a product key.
It might also state on the home page for that model whether this option was available.

Roy