Windows Update error 8024402C

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Ret00lhy

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Hello,

My friend has been having a remarkable problem with updating his device.
He has been unable to install Windows updates since 2012 as I can see.
Windows updates always gives him error 8024402C

We have tried A LOT, but nothing worked so far:

We tried this, from the official Windows site:
Windows Update error 8024402C - Windows Help

We tried by disabling antivirus and firewalls.
We tried editing the registry keys AUoptions et cetera (the ones for the Windows update settings)
We tried the Windows-updates-reset tool from this forums (by Brink)
We did some virus scans.
We tried the Microsoft Fixit tool.
<and some other things>

What we haven't tried yet is messing with internet/LAN options, but I'd like to have more information/feedback on that before we start.

We'd like to thank anyone who can help us out for their time and effort.
 
Last edited:

My Computer

Computer type
PC/Desktop
OS
Windows 7

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Ok, we have followed the steps.
Step 1: The installation of that one Hotfix ended succesfully, but it did not fix the error.

Step 2: The SFC scan told us there were some corrupted files that could not be repaired. See details in the CBS.log I have attached.

Step 3 you probably already know: Windows Update error 8024402C (or 0x8024402C)

Step 4 is the log file itself.

Step 5... Well, this topic :)

Thank you for your reply, by the way!
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
I'm afraid this topic has been kept in the dark for quite a while.
The issue still exists and me and my friend currently have no idea what to do. We are awaiting further feedback...
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Here's the error from the SFC...
Code: 
Line 3600: 2015-07-30 19:15:58, Info                  CSI    00000301 [SR] Repairing 3 components
	Line 3601: 2015-07-30 19:15:58, Info                  CSI    00000302 [SR] Beginning Verify and Repair transaction
	Line 3604: 2015-07-30 19:15:58, Info                  CSI    00000304 [SR] Cannot repair member file [l:22{11}]"notepad.exe" of Microsoft-Windows-notepadwin, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3607: 2015-07-30 19:15:58, Info                  CSI    00000306 [SR] Cannot repair member file [l:22{11}]"notepad.exe" of Microsoft-Windows-notepad, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3610: 2015-07-30 19:15:58, Info                  CSI    00000308 [SR] Cannot repair member file [l:22{11}]"notepad.exe" of Microsoft-Windows-notepad, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll post a fix protocol later.

We're still waiting for the CheckSUR/SURT results?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - to8aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\to8aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\to8aa
or
DIR E:\to8aa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\to8aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you for the reply.

By the the CheckSUR/SURT results, you mean step 1 of the Windows Update Posting Instructions ? We ran that, it installed that little hotfix update KB947821 without issue, but that did not resolve the error message. I think we missed a part there? It is an actual tool that has to be run, after installing?
Since it's my friend who is having the issues and not me, we can only give you further feedback this evening, as he's at work right now.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
No - the 'Update' is the tool ;)

Simply run the tool/update again, and thn post the C:\Windows\Logs\CBS\CheckSUR.log and CheckSUR.Persist.log files.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
He didn't have time to use your to8aa.zip yet, sorry for that. He did run the SUR tool again and gave me the logs of it.
 

Attachments

My Computer

Computer type
PC/Desktop
OS
Windows 7
The CheckSUR results show this...
Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
[B]2015-07-30 18:45[/B]

Checking Windows Servicing PackagesChecking Package Manifests and Catalogs
(w)	CBS Catalog Expired	0x800B0101	servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(w)	CBS Catalog Expired	0x800B0101	servicing\Packages\Package_3_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(w)	CBS Catalog Expired	0x800B0101	servicing\Packages\Package_for_KB2731847_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat		

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(w)	CSI Catalog Expired	0x800B0101	winsxs\Catalogs\5ecdd16d7678267e96a8c15964d5ca11bcf7f6f5cd1bd7bf28103ffbea31d9c1.cat	ccb3aa159d2..53a473e1121_31bf3856ad364e35_6.1.7601.22044_eb09bf772e4bea12	
(w)	CSI Catalog Expired	0x800B0101	winsxs\Catalogs\f1c7c5a3cc1162153614fe17164933ea85a923dd79b8906ba59f851dc570675f.cat	01800be40f3..2c39cffa780_31bf3856ad364e35_6.1.7601.22044_eb01e5b08795f850	

Summary:
Seconds executed: 460
 No errors detected
  CSI Catalog Expired Total count: 2
  CBS Catalog Expired Total count: 3


- this implies that the chances are that no updates have been installed for at least 2 years :(

I'll post some instructions to correct these errors when I can get to them - hopefully tomorrow.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
The CheckSUR results show this...

- this implies that the chances are that no updates have been installed for at least 2 years :(

I'll post some instructions to correct these errors when I can get to them - hopefully tomorrow.
Click to expand...

That is correct. as I said before he is been having this issue for almost 2 years now :p :confused:
Shall we proceed with your to8aa.zip, or shall I wait until your further feedback?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Yes please do the to8aa repairs - these errors are unrelated.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
We started your repair, but he can't get into the Advanced Boot Menu... pressing F8 all the time during boot does nothing and so it continues to normal boot.
(His computer is from ASRock, perhaps it has another key for it)

EDIT: Nevermind, it worked this time
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Ok, we did everything you said and ran SFC /scannow again. The prompt said that no corrupted files have been found (because your to8aa fixed his notepad.exe issue, as far as I can tell from the repair prompt)
You can find the new CBS.log in this message.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Yep - the fix appears to have done exactly what it was supposed to do ;)

I'm not going to get to the other problem tonight - it's a fairly complex instruction-set, and I don't want to get it wrong.

I'll get back to you on that as soon as I can.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here's a link (it probably explains things better than I can)
Windows Update error 800b0101 - Windows Help

The updates you need to uninstall are
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_3_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2731847_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
Click to expand...
i.e. KB2731847 and KB270519
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Ok, we followed the steps of the link, uninstalled the 3 updates with success and then we ran the System Update Readiness tool again. (first it failed because we already restored the date back to today, but it worked again when we put the PC time around 2013)
So the update readiness tool did what it's supposed to do, but still no improvement over the situation, Windows Update Error 8024402C still keeps appearing.
The CheckSur log file that came with it is quite short:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2012-08-09 12:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 431
No errors detected

 

Attachments

My Computer

Computer type
PC/Desktop
OS
Windows 7
Reset the time back to current and run the CheckSUR again - I need to see the results of that run.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Ok, we ran it again with the current time set. The log files don't seem to differ a lot from previous..
 

Attachments

My Computer

Computer type
PC/Desktop
OS
Windows 7
They shouldn't, with those files uninstalled ;)

That looks fine now - and with any luck WIndows Update will now work.
Do a Check for Updates, and install those two updates when/if they re-appear - then try the rest.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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