Windows Update error 8024402C

The same 4 updates were presented, and they failed to install again.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Well - I've finally managed to find the error sequence, at least!
Code: 
	Line 16816: 2015-09-03	18:44:19:068	1004	25c	Handler	FATAL: CBS called Error with 0x80073701, 
	Line 16817: 2015-09-03	18:44:19:068	1004	e88	Handler	FATAL: UH: 0x80073701: Async stage operation failed in CUHCbsHandler::StageCbsPackage
	Line 16818: 2015-09-03	18:44:19:076	1004	e88	Handler	FATAL: Request generation for CBS update complete with hr=0x80073701 and pfResetSandbox=0 
	Line 16819: 2015-09-03	18:44:19:076	1004	e88	Handler	FATAL: Error source is 106.

This seems to be the result of a permissions problem somewhere - I suspect the registry.

Perhaps looking at the event logs will help us...
Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
For some reason, the system cannot create Restore Points - this is often caused by faulty USB 'booster' programs - especially those from AsRock and ASUS.
Please check your Installed Programs listing and see if any of these (or similar-sounding) programs are listed...

XFast USB
USB 3.0 Boost


Also - fi you don't have any of the above type programs installed...
http://answers.microsoft.com/en-us/...-timeout/0c921443-4cc7-4d52-8f6b-1f0133fe28cc


From the system logs you appear to be experiencing some serious problems from the HAL - please check and see if there is a BIOS update available for your machine available from the manufacturer's website.

You appear to have Avira installed currently - it may be worth uninstalling it for the moment and replacing it with MSE.
If you decide to do this you will need to also run the Avira cleanup tool... Instructions for manual uninstallation before installing MSE.

That should be enough to be going on with ! :)
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I did indeed have XFast USB on my computer, so I've uninstalled that. :)

I've updated the BIOS to the latest version.
(I've attached the event logs again, in case you want to see which of the problems are solved.)

I've also uninstalled Avira, with the CleanUp tool.

I still can't install those 4 updates though.
(KB2574819, KB2592687, KB2670838 and KB2830477)
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
OK - please try installing the updates one-by-one, in this order....

KB2592687
KB2574819
KB2830477
KB2670838

Reboot after each attempted install, whether it works or not

Once complete, post the new Windowsupdate.log file
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I was expecting to see at least one of them install :(
Please post the CBS folder again - I really only need the CBS.log file and the latest 2 CBSPersist files.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Yeah, that was kind of anticlimactic ;)

I had to extract those CBSPersist files, and then zip them again, because .cab extension wasn't allowed.
I hope I got the right thing :p
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Here's the last error - found buried in the latest CBSPersist file...
Code: 
2015-09-06 15:31:20, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428, Update: Internet-Explorer-amd64, PinDeployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974
2015-09-06 15:31:20, Error                 CSI    000003ca@2015/9/6:13:31:20.461 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2015-09-06 15:31:24, Error                 CSI    000003cb (F) STATUS_SXS_ASSEMBLY_MISSING #2455296# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2015-09-06 15:31:24, Error                 CSI    000003cc (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #2455181# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [115]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.Internet-Explorer-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2015-09-06 15:31:24, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-amd64 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:31:24, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428, Update: Internet-Explorer-amd64 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:31:24, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:31:24, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:31:24, Info                  CSI    000003cd@2015/9/6:13:31:24.829 CSI Transaction @0x28a4b0 destroyed
2015-09-06 15:31:24, Info                  CBS    Perf: Resolve chain complete.
2015-09-06 15:31:24, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
... and here's the previous error (from the earlier CBSPersist file)
Code: 
2015-09-06 15:20:16, Info                  CBS    Plan: Package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~nl-NL~7.2.7601.16415, Update: RemoteDesktopClient81-BlueIP-LP, current: Absent, pending: Default, start: Staged, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
2015-09-06 15:20:16, Info                  CBS    Perf: Resolve chain started.
2015-09-06 15:20:16, Info                  CSI    000001a1@2015/9/6:13:20:16.688 CSI Transaction @0xded1b10 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [79]"TI1.30468262_3249929997:2/Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0"

2015-09-06 15:20:16, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415, Update: RemoteDesktopClient81-BlueIP
2015-09-06 15:20:16, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415, Update: RemoteDesktopClient81-BlueIP, PinDeployment: amd64_microsoft-windows-r..nt-winip-deployment_31bf3856ad364e35_7.2.7601.16415_none_658d165d75bfb9d1
2015-09-06 15:20:16, Error                 CSI    000001a2@2015/9/6:13:20:16.735 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2015-09-06 15:20:20, Error                 CSI    000001a3 (F) STATUS_SXS_ASSEMBLY_MISSING #2131794# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2015-09-06 15:20:20, Error                 CSI    000001a4 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #2131679# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-RemoteDesktopClient-WinIP-Deployment, Version = 7.2.7601.16415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [120]"Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415.RemoteDesktopClient81-BlueIP", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2015-09-06 15:20:20, Info                  CBS    Failed to pin deployment while resolving Update: RemoteDesktopClient81-BlueIP from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:20:20, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415, Update: RemoteDesktopClient81-BlueIP [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:20:20, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:20:20, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

These appear to be highly specific to these updates.
It looks like I'll have to try and work out the proper fix for each in turn...

Back later.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I'm not sure about this - but we'll see what happens...
Please uninstall the following update(s) if installed.


KB2923545
Internet Explorer 11
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I couldn't find KB2923545 anywhere in my installed updates.
I've uninstalled Internet Explorer 11, but there's also an "Internet Explorer 11 nl" (for Dutch, same installation date). Should I uninstall this one as well?
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Yes please!
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Seems like it took care of itself when I refreshed ...
What should I do next?
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Do a new Check for updates, and let me know which ones are now in the list.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I'm afraid it's still those same 4 updates (KB2574819, KB2592687, KB2670838 and KB2830477).
No IE 11 though.
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
OK - try installing KB2678038 now

then post the windowsupdate.log again.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
KB2670838 is installed!

Also, 3 'new' updates were available before installing that one:
-Internet explorer 11 (of course, since uninstalled that one).
-Definition update for MSE (published today)
-KB3078071 (published about a month ago, so this was a bit of a surprise)​

I'm awaiting further instructions before trying to install anything else. :)
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
The KB3078071 is actually an update for the installed IE9 -
Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎dinsdag ‎8 ‎september ‎2015 at 3:00: - KB3078071: Cumulatieve beveiligingsupdate voor Internet Explorer 9 voor Windows 7 voor x64-systemen
Click to expand...
You can install that one if you like! ;)

Please don't install IE11 again yet.

Now we need to try the other three failing updates again, and post the CBS.log and latest CBSPersist cab file afterwards.

Please attempt them in this order...
KB2592687
KB2574819
KB2830477
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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