Windows Update error 8024402C

Sorry, I am not really following here.
So that one update got installed, good, but as I said, when checking for updates, it is still appearing in the list of updates to be downloaded and installed, together with 3 others.
You are telling me that apart from the installed update and those 3 others, there are 2 more? Strange that the update-checking cannot find them.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Did you remember to reboot the computer?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Yes, we did, after checking we still get those 4 updates, including the one we manually installed. (and not those 5 other updates Noel talked about)
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
I can't believe I missed this...
Code: 
2015-08-14	09:54:28:659	 992	ea0	Agent	***********  Agent: Initializing global settings cache  ***********
2015-08-14	09:54:28:659	 992	ea0	Agent	  * WSUS server: http://wsus.alternate.nl
2015-08-14	09:54:28:659	 992	ea0	Agent	  * WSUS status server: http://wsus.alternate.nl

You appear to be attempting to use a WSUS server - and the server doesn't appear to be responding properly to requests.
Either make sure that you're connecting to the correct WSUS server, or reset Windows Update to use the normal Windows Update servers.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
That is very odd indeed. As I can see, it connects to a update server from the store he bought his desktop: "Alternate"

I do not really know how we can change this to the "normal" WSUS server from Microsoft. We have already resetted Windows Update numerous times before, to no avail.

And as I already said: The reason we got the error message is because by default, Windows Update is connected to something like an "administrative server". When pressing the blue text "check for updates through Microsoft update service" or something like that, the updates did get found, but that still isn't the real Microsoft Update Server, but the one from Alternate?
Guess we have to fuzz with internet options somewhere?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Try this - it may work...

Open an Elevated Command Prompt, and run the following commands

REG DELETE HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
REG DELETE HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

If you don't get an error message, reboot and try Windows Update again.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I'm afraid that didn't work. Registry keys are deleted (and still are), but nothing changed, still found 4 updates that fail to install (still connected to the old WSUS server?)
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Please post the latest windowsupdate.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
There you go.
I am wondering how the store from which the computer was delivered can still pull the strings on the Update service like that. There has to be a way to make that part 'independent', right? That way the store can for example prevent the computer from getting the KB3035583 ("Get Windows 10") update, which might be the case here.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
As far as I can see, the WSUS server is now properly disabled, and Windows is again getting its updates direct from MS.
Code: 
2015-08-29	09:59:13:394	1000	564	Agent	***********  Agent: Initializing Windows Update Agent  ***********
2015-08-29	09:59:13:440	1000	564	Agent	  * Prerequisite roots succeeded.
2015-08-29	09:59:13:440	1000	564	Agent	***********  Agent: Initializing global settings cache  ***********
2015-08-29	09:59:13:440	1000	564	Agent	  * WSUS server: <NULL>
2015-08-29	09:59:13:440	1000	564	Agent	  * WSUS status server: <NULL>
2015-08-29	09:59:13:440	1000	564	Agent	  * Target group: (Unassigned Computers)
2015-08-29	09:59:13:440	1000	564	Agent	  * Windows Update access disabled: No
2015-08-29	09:59:13:541	1000	564	DnldMgr	Download manager restoring 0 downloads
2015-08-29	09:59:13:671	1000	564	AU	###########  AU: Initializing Automatic Updates  ###########
2015-08-29	09:59:13:729	1000	564	AU	AU setting next detection timeout to 2015-08-29 07:59:13
2015-08-29	09:59:13:731	1000	564	AU	  # Approval type: Scheduled (User preference)
2015-08-29	09:59:13:731	1000	564	AU	  # Scheduled install day/time: Every day at 3:00
2015-08-29	09:59:13:731	1000	564	AU	  # Auto-install minor updates: Yes (User preference)
2015-08-29	09:59:13:731	1000	564	AU	  # Will interact with non-admins (Non-admins are elevated (User preference))
2015-08-29	09:59:13:731	1000	564	AU	  # Will display featured software notifications (User preference)
There don't appear to be any errors in the log after that time apart from these...
Code: 
	Line 13613: 2015-08-31	11:09:00:196	 996	e90	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
	Line 13614: 2015-08-31	11:09:00:196	 996	e90	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194

Try running this command from an Elevated Command Prompt, and see if it changes the behaviour...

WUAUCLT /DETECTNOW
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
It found 5 updates this time. The 4 which fail to install and a new one (my friend says that's normal and that those new updates are getting installed without problem but these 4 still will not install)
The new one worked, the old 4 still fail. (Code 80073701 this time)
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Please list the 4 KB's that failed again. It would save Mr. Noel from looking back through the tutorial.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
...and please post the new wundowsupdate.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi, I am 'the friend'.
I made an account myself, so I can answer more quickly. ( so I'm not hijacking this thread! :p )


The updates that couldn't be installed are:

KB2574819: Update for Windows 7 for x64-systems
KB2592687: Update for Windows 7 for x64-systems
KB2670838: Platform-update for Windows 7 x64 Edition
KB2830477: Update for Windows 7 for x64-systems
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Welcome to our forum Friend Bassiehetkoekje.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
OK - I think it's time we had a fresh set of data files to work from...
Please run the CheckSUR tool again, and post the new CheckSUR.log and CheckSUR.Persist.log files.
Then run SFC /SCANNOW in an Elevated Command Prompt, and post the news CBS.log file (You'll have to copy it to the desktop for compressing before uploading the compressed file)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Everything there seems to be fine and dandy.
Let's try something that we attempted once before - before I realised that you were connecting to a WSUS server...

I would suggest the easiest way to deal with this would be a reset of WIndows Update. -see here...
Windows Update - Reset

I have no idea if it would work properly this time around, but it shouldn't hurt, at least.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Alright, I've done that (gone for option three again).
After rebooting, i should try to install all the updates again in the order that you specified last time, right?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
Just do a check for updates - you may or may not be offered these 4 again - and they may or may not install.
once complete, post back with the new windowsupdate.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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