Solved Windows Update error code : 800B0100

Twizy

New member
Local time
4:34 AM
Messages
4
1. System Update Readiness Tool (SURT)

  • I ran this once; finished within 15 minutes. No problems.
2. SFC Scan

  • Verification 100% complete. Windows Resource Protection did not find any integrity violations.
3. Windows Update Error Codes

  • Error code : 800B0100
4. Log Collection

  • Attached.
CBSPersist CABs :
2/5 attached. Rest too large.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
CheckSUR found the following problems...
Code:
Unavailable repair files:
 servicing\packages\Package_2_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.cat

I've uploaded a file - tzyaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tzyaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks for the quick reply, here you go.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
CheckSUR is happy now ;)

Do a new Check for updates, and attempt to install ONLY the oldest update found.

If it fails, upload the C:\Windows\windowsupdate.log file
If it succeeds, try installing the remaining updates.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks - both updates installed successfully, and no problems after restart. Is there a reason this error occurred, as I haven't seen this come up before?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
Sometimes stuff like this 'just happens' - with a single error such as this it may have been a momentary power fluctuation causing a mis-read/write to either memory or disk.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I see - thanks for your help again, I really appreciate it.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
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