Windows Update failed to install Internet Explorer 10 - Code 9C59

[jervine]

I'm running Windows 7 x86_64 architecture, and I am trying to install Internet Explorer 10 via the Windows Update service (currently I have Internet Explorer 8 installed). This update is continually failing with a 9C59 error (screenshot attached). I have tried to update to Internet Explorer 10 manually via the .exe to install Internet Explorer 10 and it also fails (as does, IE 9).

I have also attached the C:\Windows\Logs\CBS directory as a .zip file. From this, it seems as though some repair files are missing, although I can't quite figure out where these are supposed to be, or from which package/update they should have been installed from.

Any help appreciated,
Jon

 

[NoelDP]

The problem seems to be very deep-rooted.
There are C results in your files - but the CBS.log reveals the following error

  Pin (3): flags: 0 tlc: [Microsoft-Windows-ImageBasedSetup-IE-Base-Deployment-Downlevel-LanguagePack, Version = 6.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:326{163}]"Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.2.9200.16521.Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel" ncdata: [l:0]"") thumbprint: [l:128{64}]"b691ff0ae0d6ef5035b67c9f9e97a062dc3a88fbf6e1a144209c26be94d5ccd2"
2013-08-09 18:59:20, Info                  CSI    00000024 Component change list: 
2013-08-09 18:59:20, Info                  CSI    00000025 Couldn't find the hash of component: Microsoft-Windows-IE-IEShims, Version = 10.2.9200.16635, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat".
2013-08-09 18:59:20, Error                 CSI    [EMAIL="00000026@2013/8/9:10:59:20.258"]00000026@2013/8/9:10:59:20.258[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2013-08-09 18:59:20, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #154986# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-08-09 18:59:20, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #154985# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-08-09 18:59:20, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #154984# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-08-09 18:59:20, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #154736# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-08-09 18:59:20, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #154213# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2013-08-09 18:59:20, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #154212# 361514 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2013-08-09 18:59:20, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2013-08-09 18:59:20, Info                  CSI    [EMAIL="0000002d@2013/8/9:10:59:20.386"]0000002d@2013/8/9:10:59:20.386[/EMAIL] CSI Transaction @0x1fb9c90 destroyed
2013-08-09 18:59:20, Info                  CBS    Perf: Resolve chain complete.
2013-08-09 18:59:20, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2013-08-09 18:59:20, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

It's an error type that I would have expected CheckSUR to find - but it appears to miss it.

I;m not sure whether it's a registry error or a file srror at this point - and I can't do much until at least Friday evening (Tom, please take that as an invite to take over! )

I'll be back when I can - post back if you don't hear from me by Saturday

 

[NoelDP]

Hmmm
Please run the following commands, and post the results.....

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\components\DerivedData\Components\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16635_none_c55c9ec80ab43c62"
REG UNLOAD HKLM\COMPONENTS


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[jervine]

Hmmm
Please run the following commands, and post the results.....

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

The command completed successfullly.

REG QUERY "HKLM\components\DerivedData\Components\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16635_none_c55c9ec80ab43c62"

ERROR: The system was unable to find the specified registry key or value.

REG UNLOAD HKLM\COMPONENTS

The operation completed successfully.

Thanks for taking the time to look at this - hopefully the error on the second command points the way.

 

[NoelDP]

Good - that has isolated the problem - now I have to work out the best way to fix it

back later (maybe tomorrow)