Unable to install Internet Explorer 11 error code 9C59

[ajay70]

Hi. I am at the end of my tether with a failed IE11 update.
Medion Laptop, Core 2 Duo [email protected], 4GB RAM, Win 7 32-bit.
I have followed the MS knowledge base articles without success.

I have run SURT, which completed without incident or delay. SFC reports no integrity problems. All other updates are installed. It just seems to be IE11 that I have issue with.

IE8 is currently installed. CBS log files attached.
It would be great if you are able to assist.

Best regards. Ajay

 

[NoelDP]

I had to go back a bit to find what may be a relevant error...

 Line 93075: 2014-06-21 14:08:03, Error                 CSI    0000050e (F) Unable to load manifest for component [ml:280{140},l:190{95}]"x86_microsoft-windows-rndis-usb-microport_31bf3856ad364e35_6.1.7601.22248_none_c7613eb2ca1fd2b2"[gle=0x80004005]
 Line 93076: 2014-06-21 14:08:03, Error                 CSI    [EMAIL="0000050f@2014/6/21:13:08:03.117"]0000050f@2014/6/21:13:08:03.117[/EMAIL] (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
 Line 93078: 2014-06-21 14:08:04, Error                 CSI    00000510 (F) HRESULT_FROM_WIN32(14098) #1206536# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_EnumMissingFiles(Flags = 5, ppe = NULL)[gle=0x80073712]
 Line 93079: 2014-06-21 14:08:04, Error                 CSI    00000511 (F) HRESULT_FROM_WIN32(14098) #1206535# from Windows::ServicingAPI::CCSITransaction_ICSITransaction::EnumMissingFiles(flags = (ICSITRANSACTION_ENUMMISSINGFILES_FLAG_INCLUDE_FIELD_FILE_NAME|ICSITRANSACTION_ENUMMISSINGFILES_FLAG_INCLUDE_FIELD_DEFINITION_IDENTITY), ppe = NULL)
 Line 93085: 2014-06-21 14:08:04, Error                 CBS    Failed to pre- stage package, package: Package_2_for_KB2807986~31bf3856ad364e35~x86~~6.1.1.2 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

It's odd that this doesn't show in the CheckSUR log.


Let's take a look at the store...

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[ajay70]

Noel,

Thanks for the prompt response!

COMPONENTS compressed, as directed and (fingers crossed this works!) here

https://onedrive.live.com/redir?resid=C28AB84ED6A498AA!107&authkey=!AHSspdEmSU7dUG0&ithint=file,.zip

Regards

 

[ajay70]

Hi Noel,

Just checking that you were able to access the onedrive link ok? It was a new thing to me, and therefore much scope for getting it wrong!

Cheers,

Ajay

 

[NoelDP]

Sorry - it's been a bit of a chaotic week! (posting from my hospital bedside... long story).

I did take a look - but couldn't find anything amiss, as I recall... I'll refresh my memory and get back to you asap.

 

[NoelDP]

As I thought - I can't see any glaring errors there (which means exactly that - I don't have either the knowledge or the tools to be able to track the error precisely enough to rule errors out).
It may be that something fixed the errors that we're seeing, but not others (which I'm not seeing)

I doubt that this will produce anything new - but please attempt the install again, from the standalone installer, and then reboot and post the new CBS.log file and the most recent CBSPersist file.
There may be something in there that will kick my few remaining braincells into action

 

[ajay70]

Noel,

Forgive me, I didn't mean to harrass! And I hope your hospitalisation is not serious.

I ran the standalome IE11 installer again.

The dialog states "downloading updates", then proceeds to install, after which it reports "installation failed"

I attach the logs requested.

Best regards,

Ajay

 

[NoelDP]

Not a problem - it stops me harassing the nurses

There's a strange gap in the data (not your fault, I don't think) - there is nothing in the CBSpersist between the 22nd and when it was created on the last reboot just now.

:et's see if there's any data elsewhere...
Please find the following files and post them...

C:\Windows\windowsupdate.log
C:\Windows\IE11_main.log

 

[ajay70]

Ah... I have not used the laptop since last weekend... too busy with the mundane toil of life.

However, logs attached!

 

[NoelDP]

It looks like the installer is claiming that the update is not applicable!
I may know why...

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

 

[ajay70]

MGA Diag run

Results below

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WHBY3-W897M-HHX47
Windows Product Key Hash: yokJ8+0KSZJXuMmxI4+zmfnW9c8=
Windows Product ID: 00359-OEM-8882385-87909
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {ABCA9F39-821E-4728-A627-3B061A13040A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Hannah\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{35F3C3F8-108F-4A85-8EE5-751E94C91949}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HHX47</PKey><PID>00359-OEM-8882385-87909</PID><PIDType>3</PIDType><SID>S-1-5-21-241997973-469612623-4058657808</SID><SYSTEM><Manufacturer>MEDION</Manufacturer><Model>P6620</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.0J </Version><SMBIOSVersion major="2" minor="5"/><Date>20090618000000.000000+000</Date></BIOS><HWID>BDBA3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8A6653D6E3CEF1E</Val><Hash>3fjG1Z1z0M0E9ycF5Jxu7rNAltQ=</Hash><Pid>81602-911-7055585-68235</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-823-887909-02-2057-7601.0000-1722014
Installation ID: 009644338612650852185931992231212674718853460232776080
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HHX47
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 29/06/2014 08:49:16

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:28:2014 21:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAeqiAe/RPqGSWcdyV1ptCOJzoXFNGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC MEDION MEDIONAG
SSDT PmRef CpuPm

 

[NoelDP]

Ah - you got a 'freeby upgrade' when Windows 7 was released?

That's not showing me the error I was expecting to see, so we'll have to look elsewhere...


Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[ajay70]

Noel,

Yes, the machine came with Vista with free upgrade to 7.

I carried out a repair install with windows 7 a couple of weeks back and this IE11 issue is the only problem I seem to be having...

Event logs attached.

Ajay

 

[NoelDP]

I see you have Glary Utilities installed - please attempt to undo anything it's done, as the registry cleaner element in it is quite possibly going to (if it hasn't already) make things worse. You should also uninstall it afterwards - it seems to be creating a few errors in the logs.

The Apple Bonjour Service is having problems - although this appears only to have begun yesterday.

One of the Kaspersky services appears to be failing to load - consider uninstalling Kaspersky and using the Kaspersky cleanup tool before reinstalling either Kaspersky or an alternative AV.
What other AV's have EVER been installed on this machine?

 

[ajay70]

Glary Utilities is left over from before the repair reinstall. The machine came with mcafee preinstalled, as I recall. I have used Kaspersky for years now - but as you suggest, it does sometimes need a proper clean. I will remove some stuff, and attempt reinstall of IE11 again.