Solved Windows Update Fails - 80070005

yrralrellim

yrralrellim

New member
Local time
7:08 AM
Messages
54
Location
Shenandoah Valley, VA
Been having a problem for some time now with updates failing. Error code is consistently 80070005. I seem to have permission problems .... I selected only the first update for installation when creating CBS log(s).
I ran SURT and it completed successfully.
I ran sfc /scannow and it completed with errors that it could not fix.
CBS zip is attached. Thank you for helping.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
Y I would try a system restore mate if it were me and then set the updates to only install what you want and do them in small batches. Do that and if the problem starts again you may be able to ID the update and Hide it from updates. The do a restore again I know this is tedious but worth a try.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
It looks to me like you've been running some kind of 'cleanup tool' - and it's messed with the media sample files, since all have been deleted.

Code: 
 Line 142152: 2014-02-28 17:19:35, Info                  CSI    00000498 [SR] Repairing 4 components
 Line 142153: 2014-02-28 17:19:35, Info                  CSI    00000499 [SR] Beginning Verify and Repair transaction
 Line 142154: 2014-02-28 17:19:35, Info                  CSI    0000049a [SR] Cannot repair member file [l:22{11}]"Kalimba.mp3" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142155: 2014-02-28 17:19:35, Info                  CSI    0000049b [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142156: 2014-02-28 17:19:35, Info                  CSI    0000049c [SR] Cannot repair member file [l:58{29}]"Maid with the Flaxen Hair.mp3" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142157: 2014-02-28 17:19:35, Info                  CSI    0000049d [SR] Cannot repair member file [l:28{14}]"Sleep Away.mp3" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142158: 2014-02-28 17:19:35, Info                  CSI    0000049e [SR] Cannot repair member file [l:18{9}]"Koala.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142159: 2014-02-28 17:19:35, Info                  CSI    0000049f [SR] Cannot repair member file [l:26{13}]"Jellyfish.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142160: 2014-02-28 17:19:35, Info                  CSI    000004a0 [SR] Cannot repair member file [l:26{13}]"SampleRes.dll" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142161: 2014-02-28 17:19:35, Info                  CSI    000004a1 [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142162: 2014-02-28 17:19:35, Info                  CSI    000004a2 [SR] Cannot repair member file [l:20{10}]"Desert.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142163: 2014-02-28 17:19:35, Info                  CSI    000004a3 [SR] Cannot repair member file [l:28{14}]"Lighthouse.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142164: 2014-02-28 17:19:35, Info                  CSI    000004a4 [SR] Cannot repair member file [l:20{10}]"Tulips.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142165: 2014-02-28 17:19:35, Info                  CSI    000004a5 [SR] Cannot repair member file [l:34{17}]"Chrysanthemum.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142166: 2014-02-28 17:19:35, Info                  CSI    000004a6 [SR] Cannot repair member file [l:28{14}]"Hydrangeas.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142167: 2014-02-28 17:19:35, Info                  CSI    000004a7 [SR] Cannot repair member file [l:24{12}]"Penguins.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142168: 2014-02-28 17:19:35, Info                  CSI    000004a8 [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-VideoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142169: 2014-02-28 17:19:35, Info                  CSI    000004a9 [SR] Cannot repair member file [l:24{12}]"Wildlife.wmv" of Microsoft-Windows-VideoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142170: 2014-02-28 17:19:35, Info                  CSI    000004aa [SR] Cannot repair member file [l:58{29}]"Clip_1080_5sec_VC1_15mbps.wmv" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142171: 2014-02-28 17:19:35, Info                  CSI    000004ab [SR] Cannot repair member file [l:56{28}]"Clip_480_5sec_6mbps_h264.mp4" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142172: 2014-02-28 17:19:35, Info                  CSI    000004ac [SR] Cannot repair member file [l:20{10}]"winsat.wmv" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142173: 2014-02-28 17:19:35, Info                  CSI    000004ad [SR] Cannot repair member file [l:68{34}]"Clip_1080_5sec_MPEG2_HD_15mbps.mpg" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142174: 2014-02-28 17:19:35, Info                  CSI    000004ae [SR] Cannot repair member file [l:60{30}]"Clip_1080_5sec_10mbps_h264.mp4" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142175: 2014-02-28 17:19:35, Info                  CSI    000004af [SR] Cannot repair member file [l:32{16}]"winsatencode.wmv" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142176: 2014-02-28 17:19:35, Info                  CSI    000004b0 [SR] Cannot repair member file [l:56{28}]"Clip_480i_5sec_6mbps_new.mpg" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 142177: 2014-02-28 17:19:35, Info                  CSI    000004b1 [SR] Cannot repair member file [l:56{28}]"Clip_480p_5sec_6mbps_new.mpg" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

I'll post a fix protocol later.

There is NO need to do a System Restore - and it won't help, unless you go back to before you did whatever it was that did this (and may not work then, anyhow)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
This file could take a while to upload - so come back every 30 minutes or so, if it's not there when you first look!


I've uploaded a file - media64.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\media64
hit the enter key - if you get a 'Not Found' error try
DIR D:\media64
or
DIR E:\media64



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\media64 <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks Noel all I got was support at Microsoft replies on a Google as they pertained to admin rights and updates errors hence my suggestion.
I am no good at reading those dump types as a general rule. :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thanks much! I did do a restore last week and you are correct, it did not fix the problem. I would have to restore too far back and I would lose important changes and I'm not even sure that I could go back far enough. I will work on the repair ASAP and post back in a short while.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
Redoing media64 procedure

I goofed so I will redo the media64 procedure and be more careful. I mistakenly extracted to C:\media64\media64 so I actually copied the folder to winsxs instead of the individual files!!!!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
CBS looking better ...

I think things are getting some better but I am totally lost with the actual dump deciphering task. Shall I attempt to update or wait for more instructions?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
That looks fine now.

With luck, you'll be able to update now :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you.

I'll give it a go in a bit and post back with good news or new CBS. Thanks again.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
Updates failed BUT with different results!

I selected 14 of 17 updated. Supposedly system was downloading 14 updates but there was never any download progress shown; then abruptly a window popped up saying that all 14 updates were successfully installed. Upon rechecking for updates, I discovered there were zero updates actually installed because all 14 updates were again listed as ready. Never any error message. Also attached two screen shots along with CBS.zip

Thanks for any help.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
There's no significant errors since 07:27 on 2nd March.

Please upload the C:\Windows\windowsupdate.log file - it may show something.

What happens if you do a new scan for updates, and attempt to install ONLY the oldest one found? - what error message do you get?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Update fails - "new" error code

Oldest update attempted alone fails with error code 80246008.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
Here's the relevant area of the WU log....

Code: 
2014-03-02 16:58:45:253 1572 1b8 DnldMgr Generating download request for update {2C1F6B53-E656-4086-A8CB-640F60A6A8F2}.200
2014-03-02 17:00:15:282 1572 1b8 DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2014-03-02 17:00:15:282 1572 1b8 DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2014-03-02 17:00:15:282 1572 1b8 DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2014-03-02 17:00:15:282 1572 1b8 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2014-03-02 17:00:15:282 1572 1b8 DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2014-03-02 17:00:15:291 1572 1b8 DnldMgr WARNING: Extended error for reported error 80246008 = 80080005

It looks as if BITS is failing somewhere along the line :(

Please open an Elevated Command Prompt, and run the following commands...

REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\BITS
SC QUERYEX BITS

post the results


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
BITS Fatal error

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\BITS

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ Background Intelligent Transfer Service
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
DelayedAutoStart REG_DWORD 0x1
Type REG_DWORD 0x20
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonate
Privilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivile
ge
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
000060EA00000100000060EA00000100000060EA0000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security

C:\Windows\system32>SC QUERYEX BITS
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
Better copy

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\BITS

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ Background Intelligent Transfer Service
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
DelayedAutoStart REG_DWORD 0x1
Type REG_DWORD 0x20
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonate
Privilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivile
ge
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
000060EA00000100000060EA00000100000060EA0000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security

C:\Windows\system32>SC QUERYEX BITSexit
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Windows\system32>cd..

C:\Windows>cd..

C:\>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\BITS

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ Background Intelligent Transfer Service
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
DelayedAutoStart REG_DWORD 0x1
Type REG_DWORD 0x20
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonate
Privilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivile
ge
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
000060EA00000100000060EA00000100000060EA0000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security

C:\>SC QUERYEX BITS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 193 (0xc1)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\>
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
Somebody's been tweaking the service so it doesn't restart on failure!

Please open Services.msc
Find the Background Intelligent Transfer service entry, and double-click on it
Click on the Recovery tab, and make sure the following settings are applied.

First Failure - Restart the Service
Second Failure - Restart the Service
Subsequent failures - Take no Action
Reset fail count after - 1 day
Reset service after - 1 minute
There should be NO other entries on that page.

Close the panel and the control, then reboot, and attempt another update.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
BITS still fatal

Update failure again after selecting oldest. I had tweaked that one BITS setting on 3rd retry. Looking at update log and BITS still not ok.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
The first two settings were wrong there, as well - they were set to 'Take no Action'. please double-check.
Let's take another look...


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

(I'm off to bed now - see you tomorrow evening)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you!!

:thumbsup: I will not tweak anything. I will wait for your response before attempting updates. Thanks again.

Farbar Service Scanner Version: 25-02-2014
Ran by Larry (administrator) on 02-03-2014 at 18:55:09
Running from "C:\Users\Larry\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Disabled. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude C640
OS
Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Mobile Intel(R) Pentium(R) 4 - M CPU 1.70GHz
Motherboard
Dell Computer Corporation
Memory
2.00 GB
Graphics Card(s)
ATI Mobility Radeon 7500
Sound Card
Crystal WDM Audio Codec
Hard Drives
SAMSUNG MP0603H ATA Device
Antivirus
Outpost Security Suite Pro
Browser
Chrome
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