Solved Windows Update fails repeatedly. Codes 8007054F, 9C59, 800F0826

[NickFrancis]

Hi

Recently had a work laptop passed onto me as part of my new job.

I cannot get Windows Update to work - either minor updates or IE11 which is the only important update to install.

IE11 fails on install, the minor updates fail to configure after rebooting after an update.

I have tried every solution I can find on the internet but cannot get it to work at all.

Not sure if this is part of the problem but I changed the main admin user name following this seven forums tutorial:

http://www.sevenforums.com/tutorials/147545-user-profile-folder-change-user-account-folder-name.html

It all went to plan except couldn't do step 22 as have Windows 7 Home Premium.

This is driving me up the wall - I have spent hours trying to fix it and am getting nowhere.

Has anyone got any advice I can try?

Thanks

Nick

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

 

[NickFrancis]

Thank you for your reply. Apologies I did not see that post previously.

I am working through it and will post back when finished.

Thanks

Nick

 

[NickFrancis]

I have run through the steps in the post.

Please find attached the CBS log.

Error codes I have got are:

9C59
8007054F
800F0826

Thanks

Nick

 

[NoelDP]

Only one error in the CheckSUR log

Checking Packages
(f) CBS Registry Error 0x80070002 Package_2_for_KB2862772~31bf3856ad364e35~amd64~~10.2.1.0  failed to get CurrentState

...and one error in the SFC scan -

 Line 20246: 2014-03-30 16:36:45, Info                  CSI    00000315 [SR] Repairing 1 components
 Line 20247: 2014-03-30 16:36:45, Info                  CSI    00000316 [SR] Beginning Verify and Repair transaction
 Line 20250: 2014-03-30 16:36:45, Info                  CSI    00000318 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 20253: 2014-03-30 16:36:45, Info                  CSI    0000031a [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 20254: 2014-03-30 16:36:45, Info                  CSI    0000031b [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 20259: 2014-03-30 16:36:45, Info                  CSI    0000031e [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
 Line 20264: 2014-03-30 16:36:45, Info                  CSI    00000320 [SR] Repair complete

There don't appear to be any background errors in the CBS data, so with luck, we'll find and fix the problem fairly easily.

I'm not sure how much this tool will help - but it may even fix the problem we know about...

Please download SFCFix.exe from here, and save it to your desktop - http://www.sysnative.com/niemiro/apps/SFCFix.exe

double-click on it to run it, and accept the warnings - it will take anything from a few seconds to a few minutes to run, and will create a new file on your desktop - SFCFix.txt
Please upload that file to your response.

 

[NickFrancis]

Thanks

SFCFix file attached.

Thanks

Nick

 

[NoelDP]

Rats! - it noticed the errors, but didn't fix them

Looks like I'll have to do it manually, then.

Please open an Elevated Command Prompt, and run the following command - post the response...

REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2862772~31bf3856ad364e35~amd64~~10.2.1.0"
.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[NickFrancis]

Thanks so much for all of your help, especially the prompt replies

Here's the output from that command:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Package_2_for_KB2862772~31bf3856ad364e35~amd64~
~10.2.1.0"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Package_2_for_KB2862772~31bf3856ad364e35~amd64~~10.2.1.0
    InstallClient    REG_SZ    WindowsUpdateAgent
    InstallName    REG_SZ    Package_2_for_KB2862772~31bf3856ad364e35~amd64~~10.
2.1.0.mum
    InstallLocation    REG_SZ    \\?\C:\Windows\SoftwareDistribution\Download\1d
58dc7de76c3807e80307e1e6f00c44\inst\
    SelfUpdate    REG_DWORD    0x0
    Visibility    REG_DWORD    0x2
    InstallTimeHigh    REG_DWORD    0x1ce9d2c
    InstallTimeLow    REG_DWORD    0x4d12f08e
    InstallUser    REG_SZ    S-1-5-18
    Trusted    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Package_2_for_KB2862772~31bf3856ad364e35~amd64~~10.2.1.0\Owners

C:\Windows\system32>

 

[NoelDP]

As expected, a value is missing completely - the problem is to get the value and its data entered, since permissions don't normally allow users to do this.



Please note - THERE IS NO UNDO OPTION IN REGEDIT! - create a System Restore point first, in case of accident!

Open Regedit
Navigate to the
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages
key
and find the
Package_2_for_KB2862772~31bf3856ad364e35~amd64~~10.2.1.0
subkey

right-click on the subkey to highlight it and select Permissions
Click on the Advanced button
Click on the Owner tab
highlight 'Administrators' in the box, and click Apply
put a tick in the 'Replace owner...' box, and click Apply
Click on the Permissions tab
highlight Administrators
Click Edit
put a tick in the Allow/Full Control box and click OK
Accept the warning
Click OK twice to get back into Regedit

Now we should be able to add a new Value and Data.
With the Package_2_for_KB2862772~31bf3856ad364e35~amd64~~10.2.1.0 key highlighted
Click on
Edit > New > DWORD (32-bit value)
Name the new value 'CurrentState' and enter '50' as the data


Now we have to get permissions back to where they should be....
right-click on the subkey name again, and select Permissions
Click on Advanced
There should be two entries for Administrators
Highlight Administrators (with Full Control - not inherited) - make sure that the other Administrators entry with Read permissions still exists!
click Remove
Click on the Owner tab
Click 'Other users or groups'
in the box, type
NT SERVICE\TrustedInstaller
and click on 'Check Names' - the entry should change to TrustedInstaller
click OK three times

...and you should be back in Regedit

Close Regedit, and reboot
Now run CheckSUR again, and we'll see how you did

.

 

[NickFrancis]

Thanks for another quick reply!

I've done the regedit stuff - didn't get a warning when allowing full control but everything behaved as it should have done so presume ok. Just about to reboot.

Wanted to check - when you say run CheckSUR again is that the SURT? Do you also want me to run sfc /scannow & post a CBS zip file?

 

[NoelDP]

Just concentrate on the SURT/CheckSUR (yes they are the same) for the moment - once that's clear we can check the SFC again.

 

[NickFrancis]

Sorry for delay - running SURT took a while. Here's the output of the log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 23.0
2014-03-30 21:10

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 3005
 No errors detected

 

[NoelDP]

Bingo
Now please run the SFC /scannow, and post the new CBS.log file
The single error we already know will be there can almost certainly be ignored - in my opinion it should never have been in the protected list in the first place.

 

[NickFrancis]

SFC Scannow run.

CBS zip file attached

Thanks

Nick

 

[NoelDP]

AS expected, there's only the one error there still.

 Line 43494: 2014-03-30 22:46:03, Info                  CSI    00000315 [SR] Repairing 1 components
 Line 43495: 2014-03-30 22:46:03, Info                  CSI    00000316 [SR] Beginning Verify and Repair transaction
 Line 43498: 2014-03-30 22:46:03, Info                  CSI    00000318 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 43501: 2014-03-30 22:46:03, Info                  CSI    0000031a [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 43502: 2014-03-30 22:46:03, Info                  CSI    0000031b [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 43507: 2014-03-30 22:46:03, Info                  CSI    0000031e [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
 Line 43512: 2014-03-30 22:46:03, Info                  CSI    00000320 [SR] Repair complete

Please do a manual Check for Updates in Windows update and attempt to install only the oldest update available - which one is it, and what error message do you get (if any)

 

[NickFrancis]

Sad times. Update failed

Tried to update KB2592687 dated 10/09/13

Failed with error code 80243004.

Meant to say - didn't even look like it tried to install the update. It just hovered on "Preparing to Install" for ages.

 

[NoelDP]

Hmm - I can't see why this should be relevant, but....
Windows Update error 0x80243004
Windows Update Fails With Error 0x80243004 or 80243004
error 80243004?

may help

 

[NickFrancis]

The 80243004 fix worked, the update installed but then failed on the configuration after reboot - got to 97% and then rolled back the changes through several reboots.

Error code is (again): 8007054F

Had a quick google but doesn't seem to be one consistent fix for this.

 

[NoelDP]

Please post the new C:\Windows\windowsupdate.log file, and the new CBS.log file - they may tell me something.

 

[NickFrancis]

OK.

Files attached.

Thanks.