Windows Update (KB2744842, KB2732059) Failure, Error Code 80070643

[Tbulldog]

Been trying since 9/21 to install these two updates. I have tried the solutions suggested at Microsoft Community to no avail. I was able to install a Win Defender update today, but not these two. Anyone else having this problem? Any ideas to fix the problem? Thanks.

 

[UsernameIssues]

Welcome to the Seven Forums.

While I understand that you "have tried the solutions suggested at Microsoft Community to no avail", I have no way of knowing what suggestions those are, so I fear that I'll be repeating suggestions.

Have you run the automated tool from here:
How do I reset Windows Update components?

 

[Tbulldog]

Thanks for the welcome. Sorry for not listing solutions tried. I have tried most of the suggestions at Microsoft Community. Thanks for your suggested link, but I have tried it. Also tried suggestions at:
Windows .NET Framework Fix MSI software update registration corruption issues
Repair the .NET Framework

Additionally, I have run full scans (Norton, Win Defender, MS Safety Scan), attempted to install updates one at a time, use System File Checker tool to try and locate the file that might be causing the problem, and tried installing with firewall turned off. Nothing has worked...still receiving the same error code.

So, any suggestions will be appreciated and tried if I haven't already. Thanks for your time.

 

[UsernameIssues]

A couple of things that I've done in cases like this:
Download the stand alone installer for the patch(es).
Go offline (disconnect from the net)
Uninstall anti-virus (not just disable)
Manually clear temp folder for OS and current user
Attempt to install the patch(es)

The reason for clearing the temp folders was to make it easier to point the installer to some files that it extracted, but then could not find - which is really odd, but I've had that happen more than once on W7 computers.

 

[Tbulldog]

Ok, I'll try that. Thanks.

 

[tom982]

Hello Tbulldog and welcome to the forums

Please download and run the System Update Readiness Tool: Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [September 2012] - Microsoft Download Center - Download Details

Then copy and paste the contents of its log into your next post please

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

 

[Tbulldog]

Hey Tom how are you. Thanks for your suggestions. Here's the log info. Thanks.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-09-21 20:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 679
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-09-27 21:41

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 578
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-09-27 23:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-09-27 23:52

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 452
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-02 16:50

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 515
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-08 21:45

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 499
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-10-08 21:55

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 173
No errors detected