Windows Update KB3020370 fail - Code 800B0100

[Kresslack]

Hi.

I'm using Windows 7 Ultimate (64-Bit).

I've been having this issue for some time now. Don't know the cause of this issue. I hope someone can help me out. I've tried downloading the update manually and installing it with no success -it does not give an error code though, just a text saying that it could not install the update.

I've downloaded SURT and ran it first, then I've run "sfc /verifyonly" in run/cmd. Attached are the results of that procedure (CBS 1.zip for SURT, CBS 2.zip for "sfc /verifyonly" method). & C:\Windows\windowsudpate.log file. I've also added the only CbsPersist*.cab file I could add due to it's size to CBS 2.zip.

Thanks in advance!

View attachment 361560

View attachment 361561

View attachment WindowsUpdate.zip

 

[NoelDP]

Here's the CheckSUR log summary...

Summary:
Seconds executed: 569
 Found 8 errors
  CSI Manifest All Zeros Total count: 2
  CBS MUM Corrupt Total count: 3
  CBS Catalog Corrupt Total count: 3
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.18766_none_eff6dbbccdcdcee0.manifest
 winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.22972_none_f071a959e6f72266.manifest
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat

I'll post a fix protocol later.

 

[Kresslack]

Thank you very much in advance, NoelDP! ^^,

 

[NoelDP]

I've uploaded a file - klkaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder klkaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[Kresslack]

You're sure about "C:\Windows\Temp\CheckSur\"? I don't have a folder inside the Temp folder named CheckSur; but I do have one "C:\Windows\CheckSur\".

I'm still going for the way you posted - "windir"\Temp\CheckSur\. Running the SURT right now.

 

[Kresslack]

I've uploaded the CBS file -excluding the cbspersist_*.cab files -they are just too big to be uploaded, even compressed.

View attachment 361756

Thank you again.

 

[NoelDP]

Here's the CheckSUR summary...

Seconds executed: 726
 Found 5 errors
 Fixed 5 errors
  CSI Manifest All Zeros Total count: 2
  Fixed: CSI Manifest All Zeros.  Total count: 2
  CBS MUM Corrupt Total count: 3
  Fixed: CBS MUM Corrupt.  Total count: 3
  Fixed: CBS Paired File.  Total count: 3

... so it's happy, at least.

Do a Check for Updates, and attempt to install ONLY the oldest update found.
If it goes in OK, try the rest.
If it fails, post the KB number, and the error message.

 

[Kresslack]

It finds only 1 update -the same one, KB3020370. And when I try to install it, it gives the same error: 800B0100.

 

[NoelDP]

OK - Run the CheckSUR tool again and post the new log

 

[Kresslack]

Ok -here are the results.

View attachment 361826

 

[NoelDP]

CheckSUR is still OK - but I may have found the problem...

Please open an ELevated Command Prompt, and run the following commands...

TAKEOWN /F C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae /A /R /D Y
ICACLS C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae /grant AdministratorsF)
RD C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae /T /Q
DIR C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae

(Hopefully, the last command will come up with a 'Not found' error)

Once complete, do a Check for Updates, and try installing SP1 again

 

[Kresslack]

It says "ERROR: The system cannot find the file specified." when I enter "TAKEOWN /F C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae /A /R /D Y". I delete the Y at the end of the command, and then it gives "ERROR: Invalid syntax. Value expected for '/D'. Type "TAKEOWN /?" for usage."

I can try to use the command as "TAKEOWN /F C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae", "TAKEOWN /A C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae", "TAKEOWN /R C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae", "TAKEOWN /D C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae" but I don't know if it will work or it is correct that way.

 

[Kresslack]

Here's my WindowsUpdate.log file, in case it is needed:
View attachment WindowsUpdate.zip

 

[NoelDP]

You MUST use the commands as posted - the TAKEOWN MUST be the first entry in each line (even if there was a forum-introduced error in one of the lies!)

TAKEOWN /F C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae /A /R /D Y
ICACLS C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae /grant AdministratorsF)
RD C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae /T /Q
DIR C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae

(Hopefully, the last command will come up with a 'Not found' error)

Once complete, do a Check for Updates, and try installing SP1 again

 

[Kresslack]

Here's the result:




The update situation is still the same: Same update, same error.

 

[NoelDP]

Odd - Please run the following commands (although it's possible that the folder was automatically deleted after the install failed)

DIR C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae
ATTRIB C:\Windows\SoftwareDistribution\Download\8d77b7c0e31a4087211127d7ce638cae

post the results

 

[Kresslack]

Ok -here it is:


And here are the latest CBS logs from today (ran SURT again.) with one CbsPersist_*.cab included.
View attachment 362039

 

[NoelDP]

Looks as if it really isn't there
Please do me a favour, and post an MGADiag report...

I need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x
- in your own thread, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx