Windows Update KB976932 and Error 0x8024200D

[zfsed07]

Hello,

I have been struggling with this error for the past 3 weeks. Every time my laptop attempts installation, I'd get Error 0x8024200D.

Time and again I've ran System Update Readiness Tool and attempted manual installation of Update KB976932 without success. Whenever I try to manually install, I'd receive the following: Error 0x80070002.

Several times I've ran SFC /SCANNOW command, and the results reveal there's some corrupt files, but could not be fixed by System File Checker.

I wish I could upload my .zip file of CBS log here, but it's far too big. Instead I'll just post a screenshot.

-Zoe

 

[NoelDP]

Delete the oldest two CBSPersist files, then zip the folder and upload it.

The 0x8024200D error is usually caused by connectivity problems - what AV and Firewall are you using?

 

[zfsed07]

Delete the oldest two CBSPersist files, then zip the folder and upload it.

The 0x8024200D error is usually caused by connectivity problems - what AV and Firewall are you using?

I deleted the two oldest files and zipped my CBS folder as instructed, and it's 20.0 MB -- still too big to upload. Should I delete one or two more CBSPersist files?

I'm using Kaspersky Anti-Virus (I assume that's what you mean by "AV") and Windows Firewall. Oh, that reminds me: I forgot to mention that I've attempted manual installation in clean boot, and still failed.

 

[NoelDP]

The CBS.log file and the CheckSUR.log file are the important ones - but the CBS is huge (much bigger than normal), and even zipped may well overflow the forums size allowance.
I suggest zipping it up and uploading it to SkyDrive/Dropbox or other favoured fileshare site, and posting a link.

 

[zfsed07]

I hope I'm doing it right.

CBS.zip

 

[tom982]

Hi zfsed07, welcome to SevenForums!

To fix an 0x8024200D error, all you need to do is download the update from the Microsoft Download Centre instead of Windows Update:

Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Centre

You want the file: windows6.1-KB976932-X64.exe

As for your SFC issue, it's nothing to worry about and isn't corrupt at all. The file that's 'corrupt' is tcpmon.ini which is a configuration file - if any setting in this gets changed then Windows, incorrectly, thinks this is corrupt.

It's akin to the settings.ini problem of Windows Sidebar: The SFC.exe command reports Settings.ini file errors in the CBS.log file after you add gadgets to the Windows Vista Sidebar by using the Sysprep tool and an Autounattend.xml file

2013-06-10 23:03:44, Info                  CSI    00000300 [SR] Verify complete2013-06-10 23:03:44, Info                  CSI    00000301 [SR] Repairing 1 components
2013-06-10 23:03:44, Info                  CSI    00000302 [SR] Beginning Verify and Repair transaction
2013-06-10 23:03:45, Info                  CSI    00000303 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.1.7600.16385_none_2e6dc451c0fa9db5\tcpmon.ini do not match actual file [l:20{10}]"tcpmon.ini" :
  Found: {l:32 b:as3OOcx5px0XiJa7f7s9BVvlW/FFlKR4NMU/T+UP/Kg=} Expected: {l:32 b:ENtKeUct91LKlHclgfWTvnCdCOHHwDe+SYrPzZTTezU=}
2013-06-10 23:03:45, Info                  CSI    00000304 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-06-10 23:03:45, Info                  CSI    00000305 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.1.7600.16385_none_2e6dc451c0fa9db5\tcpmon.ini do not match actual file [l:20{10}]"tcpmon.ini" :
  Found: {l:32 b:as3OOcx5px0XiJa7f7s9BVvlW/FFlKR4NMU/T+UP/Kg=} Expected: {l:32 b:ENtKeUct91LKlHclgfWTvnCdCOHHwDe+SYrPzZTTezU=}
2013-06-10 23:03:45, Info                  CSI    00000306 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-06-10 23:03:45, Info                  CSI    00000307 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2013-06-10 23:03:45, Info                  CSI    00000308 Hashes for file member \??\C:\Windows\System32\tcpmon.ini do not match actual file [l:20{10}]"tcpmon.ini" :
  Found: {l:32 b:as3OOcx5px0XiJa7f7s9BVvlW/FFlKR4NMU/T+UP/Kg=} Expected: {l:32 b:ENtKeUct91LKlHclgfWTvnCdCOHHwDe+SYrPzZTTezU=}
2013-06-10 23:03:45, Info                  CSI    00000309 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.1.7600.16385_none_2e6dc451c0fa9db5\tcpmon.ini do not match actual file [l:20{10}]"tcpmon.ini" :
  Found: {l:32 b:as3OOcx5px0XiJa7f7s9BVvlW/FFlKR4NMU/T+UP/Kg=} Expected: {l:32 b:ENtKeUct91LKlHclgfWTvnCdCOHHwDe+SYrPzZTTezU=}
2013-06-10 23:03:45, Info                  CSI    0000030a [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted

Tom

 

[zfsed07]

I attempted manual installation of update KB976932 in clean boot yet again (this time with my AV disabled) and still failed. I got the following:

Error: ERROR_FILE_NOT_FOUND(0x80070002)

I've ran System Update Readiness several times and Microsoft Fix-It twice in the past week, and neither seem to help much with the issue.

This bug is tougher than I thought.

 

[tom982]

Hi Zoe,

Okay, let's have a look what went wrong.

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Attach CBS.zip to your next post please!

Tom

 

[zfsed07]

I'm getting frustrated with this bug. At least you're taking your time to try resolving this, Tom, and I'm grateful for that.

Another CBS.zip

 

[tom982]

Hi zfsed07,

Okay, getting a little warmer now. The only 0x2s I could find in your log were these:

2013-06-15 16:39:44, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: Internet-Explorer-Optional-x86, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:39:44, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: Internet-Explorer-Optional-x86, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:39:45, Info                  CBS    Appl: Package: Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Update: IIS-HttpErrors, Applicable: NeedsParent, Disposition: Staged
2013-06-15 16:39:45, Info                  CBS    Plan: Package: Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Update: IIS-HttpErrors, current: Staged, pending: Default, start: Staged, applicable: Staged, targeted: Staged, limit: Partially Installed, selected: Default
2013-06-15 16:39:57, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: Internet-Explorer-Optional-x86, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:39:57, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: Internet-Explorer-Optional-x86, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:00, Info                  CBS    Appl: Package: Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Update: IIS-HttpErrors, Applicable: NeedsParent, Disposition: Staged
2013-06-15 16:40:00, Info                  CBS    Plan: Package: Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Update: IIS-HttpErrors, current: Staged, pending: Default, start: Staged, applicable: Staged, targeted: Staged, limit: Partially Installed, selected: Default
2013-06-15 16:40:14, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: ServicesForNFS-ClientOnly, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:14, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: ServicesForNFS-ClientOnly, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:15, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: ServicesForNFS-ClientOnly, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:15, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: ServicesForNFS-ClientOnly, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:15, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: Internet-Explorer-Optional-x86, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:15, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: Internet-Explorer-Optional-x86, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:15, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: Internet-Explorer-Optional-x86, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:15, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, Remote Parent: Internet-Explorer-Optional-x86, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:24, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-Printing-XPSServices-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514, Remote Parent: Microsoft-Windows-Printing-XpsDocumentWriter, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity
2013-06-15 16:40:24, Info                  CBS    Appl: DetectUpdate, Package: Microsoft-Windows-Printing-XPSServices-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514, Remote Parent: Microsoft-Windows-Printing-XpsDocumentWriter, Parent Missing (ERROR_FILE_NOT_FOUND), non-critical error, ignored, check case sensitivity

These all indicate a few missing registry keys and values, so let's put those back in

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
5. Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Then try updating and zip up your CBS log if it fails (just the log, not the whole folder this time).


C:\Windows\Logs\CBS\CBS.log


Tom

 

[zfsed07]

Well, that was fast. I hope I'm getting closer to fully resolving this.

SFCFix version 1.5.6.1 by niemiro.
Start time: 2013-06-16 22:00:33.022
Using .txt script file at C:\Users\Owner\Desktop\SFCFix.txt




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Owners.

Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Updates with error code ERROR_FILE_NOT_FOUND.

Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Owners.

Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-Printing-XPSServices-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514\Owners.

Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Owners.

Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Updates with error code ERROR_FILE_NOT_FOUND.

Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Owners
Failed to import registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Updates
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Owners
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-Printing-XPSServices-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514\Owners
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Owners
Failed to import registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Updates

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Owners.

Failed to find stored datablock for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Updates.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Owners.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-Printing-XPSServices-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514\Owners.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Owners.

Failed to find stored datablock for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-NFS-ClientSKU-Package~31bf3856ad364e35~amd64~~6.1.7601.17514\Updates.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.5.6.1 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2013-06-16 22:00:33.661
----------------------EOF-----------------------

 

[zfsed07]

Um, hello? I totally understand if y'all been busy lately and haven't had time to look at my post.

Anyway, it seemed SFCFix was only partially successful in restoring missing registry keys & values. Here's my latest CBS zip.

 

[tom982]

Hi zfsed07,

Sorry for the delay, I've had exams recently and my last one was yesterday so things have been a little busy recently.


Modify Registry Permissions

1. Click on the Start
   
   button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator.
3. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key, right-click on it and select Permissions...:
   
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
4. Click Advanced.
5. Under the Owner tab, click Edit.
6. Click "Other Users and Groups".
7. Click Advanced.
8. Click "Find Now".
9. Scroll down and double click on Everyone.
10. Click OK.
11. Put the check in "Replace owner on subcontainers and objects", click Apply then change to the Permissions tab.
12. Under type Deny, single click on any entries and click Remove. (N.B.: There may not be any Deny entries, in which case just ignore this step. Just remove any that do exist)
13. Click Edit (now on the standard file Property window under the Security tab).
14. Click Add.
15. Click Advanced.
16. Click "Find Now".
17. Scroll down and double click on Everyone.
18. Click OK.
19. Single click on Everyone and then tick the "Full Control" box under Allow.
20. Click OK TWO times.
    
    
    Download the attached file, Fix.reg, and save this to your Desktop. Double-click on Fix.reg and accept any warning about merging the file with your registry.
    
    
    Finally:
21. Navigate to the following key, right-click on it and select Permissions...:
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
22. Click Advanced.
23. Click on the Permissions tab (should be the default tab).
24. Select and click Remove on the ALLOW: Everyone entry you just added.
25. Click OK.
26. Go to Owner tab.
27. Click Edit.
28. Click "Other Users and Groups".
29. Paste in "NT Service\TrustedInstaller"
30. Click OK.
31. Put the check in "Replace owner on subcontainers and objects".
32. Click Yes on any message boxes which pop-up.
33. Click Continue on any Access is Denied messages.
34. Click OK out of the final message box.
35. Click OK out of everything.

Tom

 

[zfsed07]

OK, I've followed instructions on modifying registry permissions (as best as I could.) I tried manual installation, but failed. I ran SFCFix again, and apparently it's successful this time:

SFCFix version 1.5.6.1 by niemiro.
Start time: 2013-06-20 21:19:43.374
Using .txt script file at C:\Users\Owner\Desktop\SFCFix.txt




Successfully processed all directives.
SFCFix version 1.5.6.1 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2013-06-20 21:19:43.468
----------------------EOF-----------------------

I then used Windows Update to install. Still got the same error. I'll attempt manual installation later. I'm afraid I might have missed or messed up on a step or two...

Just minutes ago I did a quick look at one of the files in my CBS log, and I noticed there may be yet another error: 0x800f0805 - CBS_E_INVALID_PACKAGE. Ugh. Shall I upload my latest CBS log?

 

[tom982]

CBS_E_INVAILID_PACKAGE errors in the CBS log are perfectly normal and can be ignored Upload the log and I'll have a look.

Tom

 

[zfsed07]

Will I ever be able to fix this problem...?

 

[tom982]

Hi zfsed07,

It's definitely fixable but it could take some time. I'm off on holiday in about 30 hours' time and I can't see this getting resolved before then so I think the best thing for you would be to do a repair install:


http://www.sevenforums.com/tutorials/3413-repair-install.html


Tom

 

[zfsed07]

A bit bummed that you'll be away for a month, Tom. But I'm very grateful for you doing everything you could to help me Have a nice holiday.