Windows update keeps installing same file

revmike

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As noted in the title windows update has installed the file kb2393802 a total of 45 times on my computer. Therefore I have reset it to check for updates but only install what I choose. Does anyone have any ideas why? Thanks
 

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Hi REVMIKE and welcome to the forum. Not sure why you keep getting nagged about this one update. It appears to be just a standard security update.
The next time it shows up as an update to install, just click to hide this update in the future and not install automatically. This way you can turn back on your standard update settings. Hope this helps
Cheers
JohnnyA
 

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Thanks JohnnyA, that took care of it.
 

My Computer

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HP Slate 500
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windows 7
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atom 1.86
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2.0
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intell gma 500
Sound Card
idt
You are most welcome, we are glad to be of help.
Cheers
JohnnyA
 

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Toshiba C650
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Windows Home Premium 64bit
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T61-- 2.0ghz
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Toshiba
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4 GB
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When you look at the install history, does it show that it was successfully installed. I think if me, rather than ignore it, I would uninstall it from my machine, reboot, and run WU again.
 

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Good point Digerati. When the OP said "installed the file kb2393802 a total of 45 times" I guessed he meant "successfully". However, if the update is not being successfully installed, it would be hard to "I would uninstall it from my machine, reboot, and run WU again". If it just is not being installed after 45 attempts, then further investigating would be required.
Cheers
JohnnyA
 

My Computer

Computer Manufacturer/Model Number
Toshiba C650
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Windows Home Premium 64bit
CPU
T61-- 2.0ghz
Motherboard
Toshiba
Memory
4 GB
Graphics Card(s)
On board
Sound Card
On board
Monitor(s) Displays
15.6"
Hard Drives
500 GB

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However, if the update is not being successfully installed, it would be hard to "I would uninstall it from my machine, reboot
Not necessarily. It can still be installed, but failed to initialize or had some other problem and did not enable. This may be seen as a failure, but still listed just the same. So it would be interesting to see how listed.

In any case, I would go into Control Panel > Programs and Features, and click on "View installed updates", find KB2393802 and uninstall it, if listed there. Reboot to ensure the Registry is reset and have WU check for updates again and see what happens. Hopefully, if it reports it is still needed, it will install properly and completely this time, and not keep telling you to install it.

Or, you might try Microsoft's Windows Update troubleshooter.

In any event, it is a security update, and for that reason, it needs to be installed.

Have you scanned for malware?
 

My Computer

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BrightWorks Systems B4
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Windows 7 Profession 64-bit
CPU
Intel Core i7-860 Quad
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Gigabyte P55-UD4P
Memory
Mushkin 4x2Gb PC12800
Graphics Card(s)
Gigabyte GTX260 896Mb
Sound Card
Integrated 7.1 HD Dolby
Monitor(s) Displays
2 Samsung 2220wm-HAS 22"
Screen Resolution
1680 x 1050 | 1680 x 1050
Hard Drives
WD HE 1Tb
PSU
Corsair TX-750W
Case
Ultra M998
Cooling
OEM
Keyboard
MS Wireless Comfort 5000
Mouse
MS Wireless 5000
Internet Speed
Cable and pretty darn fast

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