Windows Update Menu doesn't display correctly

[renfort]

see attachment pls..

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {64611C25-5DE4-42D4-84E5-2EC6F2AF038F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{64611C25-5DE4-42D4-84E5-2EC6F2AF038F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3087676146-3234138286-4161246840</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7752</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V10.1</Version><SMBIOSVersion major="2" minor="7"/><Date>20120921000000.000000+000</Date></BIOS><HWID>70163907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2672013
Installation ID: 007824416363252022360905510471446041695461140393880222
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/8/2013 10:29:31 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:7:2013 05:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAln30HMIWEsJuYFpCaPgUKl1GXMcucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SLIC ACRSYS ACRPRDCT

View attachment 288794

 

[Slartybart]

The easiest thing is to try the MS Fixits in order. If the 1st one resolve the issue, then you don't need to run the 2nd one.

:ar:[Run Now]: Automatically diagnose and repair Windows Update issues that Windows Update doesn’t work or fails because Windows Update is broken or disabled.

---

:ar:[[Run Now]: Diagnose and fix Windows security settings for IE, Windows firewall, group policy, Registry, UAC; check Windows Update and antivirus software status.

 

[Slartybart]

I just noticed that in your snapshot, there isn't anything showing in the left pane.

Do other items show up correctly in Control Panel? It might not be Windows update.

 

[renfort]

anything else seems normal except for the windows update panel.

 

[Slartybart]

Ok thanks, did you run the any MS fixit?

 

[Slartybart]

If the MS Fixit did not correct the issue, follow option two in this tutorial to check system file integerity:


SFC /SCANNOW Command - System File Checker

OPTION TWO

To Run the SFC /SCANNOW Command in Windows 7

 

[Layback Bear]

This is what I see that could cause the problem.

SLIC ACRSYS ACRPRDCT

Windows License Type: OEM SLP
FPDT ALASKA A M I
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I



From the OP's Specs.
Motherboard MSI

To the best of my knowledge MSI does not make a motherboard for ACER or ALASKA

I would suggest this is a counterfeit installation of Windows 7 Ultimate.

 

[NoelDP]

The installation is counterfeit - as the Bear has already growled

MSI may make boards for Acer - but they are always properly branded. This one is not, and is a retail board.

(Alaska is an Intel Chipset spec, I think?)

 

[Slartybart]

Thanks for your keen eys Layback and for your confirmation Noel.

Renfort, you will have to obtain a legal version of Windows if you want members to help resolve issues on your machine.

 

[Layback Bear]

I'm sorry I didn't mean to growl

 

[renfort]

if the ms fixit did not correct the issue, follow option two in this tutorial to check system file integerity:


sfc /scannow command - system file checker

option two

to run the sfc /scannow command in windows 7

this option save me..

 

[renfort]

SFC /SCANNOW Command - System File Checker

^I can now Update my windows. many thanks to you guys. GODBLESS and more power.

 

[NoelDP]

I'm sorry I didn't mean to growl

I didn't think you had any choice in the matter I can't imagine a Bear purring!

 

[NoelDP]

if the ms fixit did not correct the issue, follow option two in this tutorial to check system file integerity:


sfc /scannow command - system file checker

option two

to run the sfc /scannow command in windows 7

this option save me..

That option does nothing about your counterfeit status - you need to reformat and reinstall using genuine media and Key if you want your system to behave as expected all the time.

 

[Layback Bear]

Thank you Noel.
I thought that sfc /scannow had gotten a new tweak that solved counterfeit problems that I haven't read about.
It's still the same old sfc /scannow. Thats good.