WIndows update not working + does not shut down or restart

[beadyeyesbb]

Hi there,

Recently when i go to windows update my computer says that it is downloading updates but never actually does download and times out.

When i turn it off or reset it it also fails to do so and gets jammed on the shut down screen usually saying windows is configuring.

I have tried going into msconfig and turn off all other programmes etc but that does not make a difference.

Any help much appreciated!

 

[zigzag3143]

Hi there,

Recently when i go to windows update my computer says that it is downloading updates but never actually does download and times out.

When i turn it off or reset it it also fails to do so and gets jammed on the shut down screen usually saying windows is configuring.

I have tried going into msconfig and turn off all other programmes etc but that does not make a difference.

Any help much appreciated!

What does it say in event viewer (type eventvwr in search). go to the windows log>application tab.


Look for critical errors (they have rred in the left column) that relate to the problem. when you find them note the event ID and source codes and tell us what they are.

Let us know if you need help


Ken

 

[beadyeyesbb]

Hi Thanks for getting back to me Ken.

There seems to be hundreds of error messages :-(

Bonjour service 100 which i cannot seem to uninstall
Application error 1000
Customer experience improvement programme 1008
eventsystem 4622
msiinstaller 11500
application hang 1002
vss 12293
restart manager 10006
applicaiton error 1000
wersvc 5007
sidebyside 63
system restore 8193
security-spp 1017
google update 20

Think thats it might be afew more.

Any chance they are linked?

Thanks