Solved Windows update service not running.

[daynedelano]

hi im trying to get windows update to work, I downloaded the SURT, & it wouldn't install ERROR 0X80080005. Then ran sfc /scannow 2 times & it didn't find any errors. when trying windows update, takes a while to come up once I click on it & then it tells me "windows update cannot currently check for updates, because the service is not running. you may need to restart your computer." I have restarted several times. I even had someone online walk me through a manual cmd windows update start in command prompt. this computer was victim to some viruses, malware, & spyware, most (if not all) has been removed. so im assuming I may have missing files the sfc isn't catching. I guess I also should note im getting BSOD and they restart my computer before I can jot down the number. I did download the log checker & I uploaded the bsod zip. thanks for your help!

 

[ekimalder]

Press Start button
in the search box type
SERVICES.MSC and press enter
In the services control panel, look for the following
Background Intelligent Transfer Service - (BITS)
open and check the startup type and change to automatic (delayed start), and accept

In Windows Update service open and check the startup type change to (delayed start) and accept.

Now try start the Windows Update service and the service Background Intelligent Transfer Service - (BITS) if are started, the service now is working.

you can try too to check if 2 more services that windows update needs, are working, open windows update service and press in tab dependencies then press in + and you will see these 2 services that windows update needs, check that are running too.

 

[Kaktussoft]

Try the fixit from Windows Update hangs when downloading or installing updates

 

[daynedelano]

Press Start button
in the search box type
SERVICES.MSC and press enter
In the services control panel, look for the following
Background Intelligent Transfer Service - (BITS)
open and check the startup type and change to automatic (delayed start), and accept

In Windows Update service open and check the startup type change to (delayed start) and accept.

Now try start the Windows Update service and the service Background Intelligent Transfer Service - (BITS) if are started, the service now is working.

you can try too to check if 2 more services that windows update needs, are working, open windows update service and press in tab dependencies then press in + and you will see these 2 services that windows update needs, check that are running too.

checked all the services as you requested. they were ALL in automatic (delayed start) as needed. and the dependencies were running as well.

I ran the "fix it" as Kaktussoft recommended. it did "fix" errors, and said it was successful in its attempt, it wanted a restart, so I restarted as requested. UNFORTUNATELY when I start windows update I still get the original error "windows update cannot currently check for updates, because the service is not running. you may need to restart your computer"

thanks for your attempt but whats the next step?

 

[Kaktussoft]

start service "windows update". What happens?
start service "Background Intelligent Transfer Service". What happens?

 

[daynedelano]

start service "windows update". What happens?
start service "Background Intelligent Transfer Service". What happens?

ive attached the two errors I get when starting both services.

 

[Kaktussoft]

Double click the regfile, reboot and start windows update service. Same problem? If it starts succesfully, try to start BITS service as well.

 

[Kaktussoft]

Try to import this as well. After that start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Parameters
Post screenshot

 

[daynedelano]

Try to import this as well. After that start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Parameters
Post screenshot

heres the screen shot

 

[Kaktussoft]

Try to import this as well. After that start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Parameters
Post screenshot

heres the screen shot

screenshot shows good values...all fine. did you succesfully import both reg files? Did you reboot afterwards? What happens if you start service BITS now? What if you start service windows update?

 

[daynedelano]

successfully imported them from the link u sent...(im assuming they import themselves because I didn't strategically place the file in regedit) and successfully restarted there after. I got these error messages attached

 

[daynedelano]

those were the errors I received when I tried to start service manually in services

 

[Kaktussoft]

successfully imported them from the link u sent...(im assuming they import themselves because I didn't strategically place the file in regedit) and successfully restarted there after. I got these error messages attached

Most of the time ServiceDll key is wrong. (parameter missing). But you imported, so refreshed the values.

From elevated command prompt http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

sfc/scannow

Integrity violations?

Check eventviewer... any relevant errors there?

 

[Kaktussoft]

Windows Repair (All In One)
Use it to repair "windows updates" . Boot afterwards and check the 2 services BITS and windows updates.

 

[ekimalder]

Try install this update manually:
Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2013] from Official Microsoft Download Center

0x80070002  ERROR_FILE_NOT_FOUND  The system cannot find the file specified.  
0x8007000D  ERROR_INVALID_DATA  The data is invalid.  
0x800F081F  CBS_E_SOURCE_MISSING  The source for the package or file not found.  
0x80073712  ERROR_SXS_COMPONENT_STORE_CORRUPT  The component store is in an inconsistent state.  
0x800736CC  ERROR_SXS_FILE_HASH_MISMATCH  A component's file does not match the verification information present in the component manifest.  
0x800705B9  ERROR_XML_PARSE_ERROR  Unable to parse the requested XML data.  
0x80070246  ERROR_ILLEGAL_CHARACTER  An invalid character was encountered.  
0x8007370D  ERROR_SXS_IDENTITY_PARSE_ERROR  An identity string is malformed.  
0x8007370B  ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME  The name of an attribute in an identity is not within the valid range.  
0x8007370A  ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE  The value of an attribute in an identity is not within the valid range.  
0x80070057  ERROR_INVALID_PARAMETER  The parameter is incorrect.  
0x800B0100  TRUST_E_NOSIGNATURE  No signature was present in the subject.  
0x80092003  CRYPT_E_FILE_ERROR  An error occurred while Windows Update reads or writes to a file.  
0x800B0101  CERT_E_EXPIRED  A required certificate is not within its validity period when verifying against the current system clock or the time stamp in the signed file.  
0x8007371B  ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE  One or more required members of the transaction are not present.  
0x80070490 ERROR_NOT_FOUND Windows could not search for new updates.

 

[daynedelano]

Windows Repair (All In One)
Use it to repair "windows updates" . Boot afterwards and check the 2 services BITS and windows updates.

what a great program! so far everything is running. thanks for the tip. I will keep this program for the future...I cant pinpoint what ultimately was the problem, unless theres a log somewhere, but the program seemed to have a proper clone registry that it compared mine to, and when it found something out of place, it fixed it. (maybe Microsoft should glorify sfc to be more like this)
thanks again

 

[Kaktussoft]

I'm glad the problem has been solved. No other porblems yet (you removed a nasty virus which can cause other problems)? check eventviewer.

http://www.sevenforums.com/tutorials/330-system-protection-turn-off.html check the settings please

 

[chonga]

Worked Great! Thank you!

Windows Repair (All In One)
Use it to repair "windows updates" . Boot afterwards and check the 2 services BITS and windows updates.

Worked on Windows 7 Pro. 32bit. Thanks!!

 

[keziah]

Found this thread using google to diagnose an issue. The solutions in this thread did not help me, but this other page I found did:

Windows update failing: 0xC8000222 - Microsoft Community

Specifically the cmd commands run, followed by running the System Readiness Tool recommended above in this thread (https://www.microsoft.com/en-us/download/confirmation.aspx?id=20858)

Thanks for the help everyone!

 

[NoelDP]

PLEASE BE AWARE - using certain of the repair functionality in the Tweaking.com tool lowers the security threshholds in windows beyond acceptable limits.
Be VERY careful how you use this tool - preferably only under experienced instruction!