I am running windows 7 Ultimate. Windows update says the service is not running, please restart. I noticed in another thread that a few things were required to allow diagnosis of the problem. These were Please open an Elevated Command Prompt and run the following commands
NET START BFE NET START BITS NET START WUAUSERV NET START TRUSTEDINSTALLER
post the results.
I did this and the following was received.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Tony>NET START BFE
The requested service has already been started.
More help is available by typing NET HELPMSG 2185.
C:\Users\Tony>NET START BITS
The service name is invalid.
More help is available by typing NET HELPMSG 2185.
C:\Users\Tony>NET START WUAUSERV
The service name is invalid.
More help is available by typing NET HELPMSG 2185.
C:\Users\Tony>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.
More help is available by typing NET HELPMSG 2182.
I did have a problem where BFE was not able to be run but this was rectified recently when I installed Norton Internet Security 2013.
Any help in being able to get the Windows Update Service started and running would be appreciated.
Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.
My Computer
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Many thanks for the quick response. I downloaded and ran the program as requested and this is what waht returned:
Farbar Service Scanner Version: 20-10-2013
Ran by Tony (administrator) on 20-10-2013 at 21:10:58
Running from "C:\Users\Tony\Downloads"
Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.
System Restore:
============
System Restore Disabled Policy:
========================
Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Other Services:
==============
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to open SharedAccess registry key. The service key does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Parameters\FirewallPolicy\FirewallRules" registry key. The key does not exist.
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
You have obviously been badly hit by a malware infestation - Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.
Delete everything it finds
I'll meanwhile get a specialist to advise further. This looks like a newer variant to me, so they are likely to be more up on it than I am.
My Computer
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Results from the Malwarebytes Anti-Malware were that 7 problems were found under a full scan. These were removed. I also ran a quick scan for all other users and found no problems.
A full Anti-Virus scan was run with Norton Internet Security prior to the Malwarebytes Anti-Malware scan and this detected 3 problems which were all removed.
Slartybart/Noel - should I follow the post by Slartybart or should i wait for instructions back from Noel before proceeding. I don't want to be starting down one route and then changing to another which may cause further problems. I do appreciate the time you guys are giving to this.
Please download AdwCleaner by Xplode and save to your Desktop.
Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and selectRun As Administrator.
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Copy and paste the contents of that logfile in your next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
Using AdwCleaner v3: Scan & Clean:
Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...
This time, click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
My Computer
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
First run of AdwCleaner returned the following:
# AdwCleaner v3.010 - Report created 21/10/2013 at 18:18:17
# Updated 20/10/2013 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (32 bits)
# Username : Tony - BEAST
# Running from : C:\Users\Tony\Desktop\AdwCleaner.exe
# Option : Scan
***** [ Services ] *****
***** [ Files / Folders ] *****
File Found : C:\Users\Tony\AppData\Local\Temp\Uninstall.exe
Folder Found C:\Program Files\1ClickDownload
Folder Found C:\Program Files\Conduit
Folder Found C:\Program Files\ConduitEngine
Folder Found C:\Program Files\uTorrentBar
Folder Found C:\ProgramData\boost_interprocess
Folder Found C:\Users\Andrea\AppData\LocalLow\Conduit
Folder Found C:\Users\Andrea\AppData\LocalLow\ConduitEngine
Folder Found C:\Users\Andrea\AppData\LocalLow\PriceGong
Folder Found C:\Users\Andrea\AppData\LocalLow\uTorrentBar
Folder Found C:\Users\Tony\AppData\LocalLow\Conduit
Folder Found C:\Users\Tony\AppData\LocalLow\ConduitEngine
Folder Found C:\Users\Tony\AppData\LocalLow\PriceGong
Folder Found C:\Users\Tony\AppData\LocalLow\uTorrentBar
Folder Found C:\Users\Tony\AppData\Roaming\Search Protection
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Software\conduitEngine
Key Found : HKCU\Software\AppDataLow\Software\conduitEngine
Key Found : HKCU\Software\AppDataLow\Software\PriceGong
Key Found : HKCU\Software\AppDataLow\Software\uTorrentBar
Key Found : HKCU\Software\AppDataLow\Toolbar
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0D19CA96-9A02-4E5C-A9E3-B60B9BE103E7}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\YahooPartnerToolbar
Key Found : HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{0D19CA96-9A02-4E5C-A9E3-B60B9BE103E7}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Classes\Conduit.Engine
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2786678
Key Found : HKLM\Software\Conduit
Key Found : HKLM\Software\conduitEngine
Key Found : HKLM\Software\conduitEngine
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68D98996-769C-4DE2-BAE4-E3513520226B}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{DD7BE940-28FC-474F-9C14-60101823C60E}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{0D19CA96-9A02-4E5C-A9E3-B60B9BE103E7}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\conduitEngine
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\conduitEngine
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PSP_Movie_Creator
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\uTorrentBar Toolbar
Key Found : HKLM\Software\uTorrentBar
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{30F9B915-B755-4826-820B-08FBA6BD249D}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{30F9B915-B755-4826-820B-08FBA6BD249D}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{30F9B915-B755-4826-820B-08FBA6BD249D}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{30F9B915-B755-4826-820B-08FBA6BD249D}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}]
***** [ Browsers ] *****
-\\ Internet Explorer v9.0.8112.16448
Now, download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop. Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion. Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
My Computer
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
When i try to run Windows Update I still get the same message that I did at the beginning of this thread. The Service is not running, and it is not even listed under Services.
I still have all the Services listed under post no3 not available and not running.
How do I get the services that I have missing added?
