Windows Update Service Not Running

[Maypack]

All done as requested. farbar Scanner report:

Farbar Service Scanner Version: 20-10-2013
Ran by Tony (administrator) on 24-10-2013 at 21:12:53
Running from "\\BEAST\Users\Tony\Downloads"
Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

 

[NoelDP]

Good there's only one remaining error - and the problem with the MPSSVC.

The remaining error is actually the Windows Action Center.

I've uploaded a file - mpkfixac.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it to your desktop.

Right-click on the saved file and select Extract all...

Save it to the default location

This should create a file mpkfixac.reg



right-click on the file, and select Merge

Accept the warnings, - you should then get a 'Success' message.

Close all windows, and reboot.

Now run the FarBar Service Scanner again, and post the results.

 

[Maypack]

No file with the name mpkfixac in your SkyDrive.

 

[NoelDP]

Should be - according to SkyDrive, it went up at 21:28

 

[Maypack]

Got it now.

 

[Maypack]

getting there: farbar service Scanner Results:

Farbar Service Scanner Version: 20-10-2013
Ran by Tony (administrator) on 24-10-2013 at 22:04:26
Running from "\\BEAST\Users\Tony\Downloads"
Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

 

[NoelDP]

Great - that log is now clean.

Let's try Windows Update now - you'll probably need to do a manual scan for updates first.... does that do anything?
If it works, then attempt to install only the oldest update you can find - preferably the oldest Security Update for Windows ( NOT a .NET one, please!)

what happens? what exact error message do you get, if any?

 

[Maypack]

There are over 500Mb of updates including a few .NET ones too. I installed the oldest Security update and it created a restore point and installed the update perfectly. No error messages at all.

 

[NoelDP]

YAY!!
so far so good
Now we nurse it along a bit - just install the other Security Updates for Windows, and reboot again, before attempting any of the more 'rugged' updates
leave the .NET ones until last.


You may have one or two refuse to install initially - just add them to the next round, and try again.
See how many you end up getting in

 

[Maypack]

I've left my pc doing 49 Security Updates. So far it has downloaded. Over 80% of them. I'll leave it on overnight and see where we are in the morning.

Thanks for the time you've put into sorting this out Noel. It's much appreciated

 

[Maypack]

All Security Updates Installed with no problems. How do I structure installing the rest of the updates? Is there an order they should be done? And you had an issue with .NET updates? Whats that?

 

[NoelDP]

In general just leave it to Windows - but I do suggest leaving .NET updates until last because they are often the ones that create most problems.

When you do come to the .NET updates, install the ones for v3.5 first then reboot and install the ones for v4/4.5
v3.5 comes with the OS so usually present less problems than v4 - and the jury is still out on v4.5, but personal experience is actually good with that )

 

[Maypack]

I'm slowly going through Updates and will leave .NET oes till last. I'll let you know how i get on. Thanks for all your help so far.

 

[Maypack]

Update on my situation:

All .NET updates (3.5 and 4.0) were installed with no issues. Other updates were also installed with no issues but I'm having problems with some updates (Some Important and some Optional).

Security Update for Windows 7 (KB2864202)
Installation date: ‎26/‎10/‎2013 08:44
Installation status: Failed
Error details: Code 8007007E
Update type: Important

Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 (KB2685811)
Installation date: ‎25/‎10/‎2013 23:36
Installation status: Failed
Error details: Code 8007007E
Update type: Recommended

Internet Explorer 10 for Windows 7
Installation date: ‎25/‎10/‎2013 21:35
Installation status: Failed
Error details: Code C0000005
Update type: Important

Update for Windows 7 (KB2888049)
Installation date: ‎25/‎10/‎2013 22:16
Installation status: Failed
Error details: Code 800F0826
(There are 27 files similar to this one, all with the same error code)

 

[NoelDP]

800F0826 - these ones will require downloading the standalone installer and using that for the install.
With any luck that will clear the way for the rest

 

[Maypack]

I tried to install the 800F0826 updates individually using the standalone installer. I was informed each time that the update had installed, however on rebooting the pc i was preseneted with the message "Failure configuring Windows updates. Reverting changes. Do not turn off your computer"

After the reboot, I check and find that the update has not installed at all.

One other problem that has been identified is that my system keeps asking me to switch Windows Firewall on. When i try to do this i get a message saying it cant be switched on.

So close to having this PC sorted and yet still so far away!!

 

[NoelDP]

I'm in the pub (again )
Do the standalones give the same error code?

 

[Maypack]

Yes they give the exact same error codes.

 

[Slartybart]

Try downloading IE10 (contains Platform update) and install locally from your machine: Download Internet Explorer 10 from Official Microsoft Download Center

 

[NoelDP]

IE10 should be thr last thing to be installed as it relied on others updates being properly installed