Windows Update Service Not Running

[Slartybart]

Without knowing what other updates (the ones not shown) I looked at the ones shown in post# 54

USB security related: MS13-081: Description of the security update for USB drivers: October 8, 2013
Kernel-Mode Driver Framework related: Kernel-Mode Driver Framework version 1.11 update for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
Internet Explorer 10
Internet Explorer 11 related: Update is available that improves the network performance of Internet Explorer 11 in Windows 7 SP1 and Windows Server 2008 R2 SP1
​

I'll stop offering suggestions and let you work through the issues.

 

[Maypack]

Slarty, thanks for the advice but Noel has been going through all the problems that I have had from the start and I think I should stick with his method of ensuring my system is clean/updated as he has spent a lot of time on this issue. Thansk for your advice anyways.


Noel

I'm down to four updates to be installed but cannot manage to have the updates installed without the "Failure configuring Windows updates. Reverting changes. Do not turn off your computer"

Important Updates:

Security Update for Windows 7 (KB2864202)
Installation date: ‎26/‎10/‎2013 17:38
Installation status: Failed
Error details: Code 800F0826
Update type: Important

Optional Updates:

Internet Explorer 10 for Windows 7
Installation date: ‎26/‎10/‎2013 18:21
Installation status: Failed
Error details: Code C0000005
Update type: Optional

Update for Windows 7 (KB2592687)
Installation date: ‎26/‎10/‎2013 18:24
Installation status: Failed
Error details: Code 8007007E
Update type: Optional

Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 (KB2685811)
Installation date: ‎25/‎10/‎2013 23:36
Installation status: Failed
Error details: Code 8007007E

Once these are installed, I will have a fully updated PC

 

[Slartybart]

It was a reply to Noel, an observation, not advice. Sorry that wasn't clear.

Slarty, thanks for the advice but Noel has been going through all the problems that I have had from the start and I think I should stick with his method of ensuring my system is clean/updated as he has spent a lot of time on this issue. Thansk for your advice anyways.

Noel, the Platform update has caused issues in the past. What about uninstalling it?

Maypack, How did you go from 31 updates down to 4?

Post 54: (There are 27 files similar to this one, all with the same error code)
Post 58: Yes they give the exact same error codes.
Post 62: I'm down to four updates to be installed.....
​

There are 2 MS fixits related to WU and firewall - ask Noel if you should run them:
Diagnose and fix Windows Firewall service problems automatically
Error 0x80070424 ocurs when you use Windows Update, Microsoft Update, or Windows Firewall

Now, I'm really done.

 

[NoelDP]

Security Update for Windows 7 (KB2864202)
is the obvious one to target - since theory says that it should install off the standalone, and it's a Security update as well.

Internet Explorer 10 for Windows 7
Forget that until everything else is in (also, the error appears to be an 'access denied' one and these can be fun to solve)


Update for Windows 7 (KB2592687)
This is the oldest outstanding update - and therefore goes higher in the list

Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 (KB2685811)
This is an essential update - but I have vague memories of it having been superseded, although I can't confirm that via Google.

I assume that you've attempted to install all of these from the standalones?

The 8007007E error is defined as 'Module not found' - which I would have thought was only likely to happen when installing from WU, but could also occur if you had a corrupted download.


Please post a new windowsupdate.log file, and we'll take a look.

 

[Maypack]

With regards to:
Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 (KB2685811)

I have looked through my installed list and found that the following was sucessfully installed:

Update for User-Mode Driver Framework version 1.11 for Windows 7 (KB2685813)

Could this be the superseded update you mention?

 

[Maypack]

I have attempted to install Update for Windows 7 (KB2592687) from the Standalone and will retry Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 (KB2685811).

As for the others there doesnt appear to be a standalone installation.

Also Ive attached windowsupdate.log as requested.

 

[NoelDP]

I see I didn't get the error doe translation right, quite...

2013-10-26 19:34:55:648 1044 ea4 Report WARNING: Failed to load reporting information from WMI with hr = 8007007e.

There appeared to be a reboot pending?

2013-10-26 19:15:09:193 6004 17a0 Handler Starting install of CBS update 3DB5CA13-9E25-4377-8777-D5EBDDEA36C8
2013-10-26 19:15:09:330 6004 17a0 Handler CBS package identity: Package_for_KB2574819~31bf3856ad364e35~x86~~6.1.2.0
2013-10-26 19:15:09:330 6004 17a0 Handler Installing express with source=C:\Windows\SoftwareDistribution\Download\b4dfbba2501e3dd2b779398d37512fe3, workingdir=C:\Windows\SoftwareDistribution\Download\b4dfbba2501e3dd2b779398d37512fe3
2013-10-26 19:15:31:564 6004 17a0 Handler Requesting post-reboot reporting for package Package_for_KB2574819~31bf3856ad364e35~x86~~6.1.2.0.
2013-10-26 19:15:31:566 6004 17a0 Handler Completed install of CBS update with type=3, requiresReboot=1, installerError=0, hr=0x0

suggests that the install succeeded (KB2574819)


There are also number of errors which indicate problems reading manifest files...
Windows Update error 8024000B may apply.

Download Security Update for Windows 7 for x64-based Systems (KB2864202) from Official Microsoft Download Center applies for KB2864202


The Kernel-Mode and User-Mode driver frameworks are different beasts altogether - but they do tend to get updated together. Checking MSDN, there is a later version of the driver frameworks, but it's only for Windows 8.1, and so irrelevant here.

 

[Maypack]

There have been a number of reboots completed throughout the evening.

I did as requested for the Windows Update error 8024000B but there appeared to be nothing different.

When i downloaded KB2864202 direct from Microsoft and ran it as a standalone, I received a message saying "The update is not applicable to my computer"!!

Is there nayting we can do to rectify these 4 updates?

 

[NoelDP]

We can always do something
Just now, I think a repeat run of SFC and CheckSUR would be a good idea - this will tell us two things..
1) whether the system protection properly replaced the file you renamed
2) whether there are any manifest problems in the winsxs folder
which will hopefully tell us whether we need to make some more repairs before attempting minor surgery

 

[Maypack]

It may be me being tired or maybe even a little thick but could you run through the procedures for running SFC and Checksur?

 

[Golden]

For SFC:

1. Click Start

2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

and CHECKSUR:

http://www.sevenforums.com/tutorials/111245-troubleshooting-system-update-readiness-tool.html

 

[NoelDP]

or, to put it another way...

"Pleasefollow the WindowsUpdate Posting Instructions and post the requested data "

 

[Maypack]

SFC Scan Completed with CBS Log attached.

I'll set off the CheckSUR scan shortly and post the results later

 

[NoelDP]

 Line 2147: 2013-10-27 10:41:23, Info                  CSI    000001ce [SR] Verify complete
 Line 2148: 2013-10-27 10:41:23, Info                  CSI    000001cf [SR] Repairing 1 components
 Line 2149: 2013-10-27 10:41:23, Info                  CSI    000001d0 [SR] Beginning Verify and Repair transaction
 Line 2150: 2013-10-27 10:41:23, Info                  CSI    000001d1 [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 2151: 2013-10-27 10:41:23, Info                  CSI    000001d2 [SR] Cannot repair member file [l:14{7}]"sfc.exe" of Microsoft-Windows-WRP-Integrity-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked

Interesting one, that! - SFC itself is compromised

I'll post a fix for it in a few minutes

 

[NoelDP]

...and I just realised why that patch gave the error it did - I sent you for the 64-bit version rather than the 32-bit one
Download Security Update for Windows 7 (KB2864202) from Official Microsoft Download Center
should be the right one - sorry about that!

 

[Maypack]

SFC Scan and Checksur completed. Log file attached.

Shall i run the file you just directed me to next?

 

[NoelDP]

I think I'd rather wait a few minutes until I've checked the CheckSUR results and got the SFC file problem sorted - just download it ready for the moment

 

[NoelDP]

The CheckSUR is clear.


I've uploaded a file - mpkad.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print theseinstructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, starttapping F8 - this should bring up the Advanced Boot Menu, at the top of whichshould be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\mpkad
hit the enter key - if you get a 'NotFound' error try
DIR D:\mpkad
or
DIR E:\mpkad



The drive letter in use when you find the folder willneed to be substituted (for<drive>) into the followingcommand...



XCOPY<drive>:\mpkad <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time)andwhen the prompt returns, type
EXIT
and hit the Enter key to exit CommandPrompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in anElevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[Maypack]

When I press F8 after rebooting I get the options to boot into Windows 7 with varying degrees of control such as Pointer, Debug - default mode, Debug - Legacy mode, No SLIC - Pointer, No SLIC and Loader Help.

am I missing something?

 

[NoelDP]

Oooops! Not good


Please followthis tutorial and post an MGADiag report - then we can see what the problem is.



http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.



Please also statethe Version and Edition of Windows quoted on your COA sticker (if you have one)on the case of your machine (or inside the battery compartment), but do NOTquote the Key on the sticker!

http://www.microsoft.com/en-us/howtotell/Hardware.aspx