Solved Windows update service not running

[pari10]

I am running windows 7 ultimate. Windows update says the service is not running, please restart. I have restarted and the problem has persisted.I have checked sevices to see if it is stopped. The windows update service doesn't even show up.... I even tried the command prompt commands but the following happens

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Princess>NET START BFE
The requested service has already been started.
More help is available by typing NET HELPMSG 2185.

C:\Users\Ryan>NET START BITS
The service name is invalid.
More help is available by typing NET HELPMSG 2185.

C:\Users\Ryan>NET START WUAUSERV
The service name is invalid.
More help is available by typing NET HELPMSG 2185.

C:\Users\Ryan>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.


Please help me....

 

[Irene]

Perhaps this will help:
https://support.microsoft.com/kb/2730071

 

[NoelDP]

A good start - but we need a little more data before attempting a first-fix...

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[pari10]

Thanks Irene but I have already tried it out and it doesn't work...

 

[pari10]

Thanks NoelDP. I am posting the report here..

Farbar Service Scanner Version: 02-02-2014
Ran by Princess (administrator) on 02-02-2014 at 22:38:42
Running from "D:\Downloads"
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-01-20 11:28] - [2010-04-09 12:54] - 1285000 ____A (Microsoft Corporation) 63170B9EE1D0EF0032F0408605671D1A

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

 

[NoelDP]

That's an unusual set of errors - it looks like you've had a partial infestation from some variant of the ZeroAccess worm/Trojan.

Before we even attempt to fix this, please check the system over for malware....


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

 

[NoelDP]

Once you've run MBAM, we can start rebuilding the system.
First, let's see if we can get the two basic services running - WSCSVC and WUAUSERV
Please run the following commands in a Elevated Command Prompt, and post the results.

SC CONFIG WUAUSERV /start= auto
SC CONFIG WSCSVC /start= auto
NET START WUAUSERV
NET START WSCSVC

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

I'll work up a patch for the remaining errors and post that in a few minutes.

 

[pari10]

There was another virus in my system... So i had to format the system and so the other problems were also solved.... thanks... and anti-malware helped a lot.....

 

[pbc]

Sorry for reviving an old thread, but I'm having the same issue with my Lenovo Yoga Tab 2 running Windows 10 32 bit.

I have run Malwarebytes, nothing detected. Another issue I'm noticing is that Chrome won't load (nothing happens when I click the icon).

Below is my Farbar log. Looks odd??



Farbar Service Scanner Version: 27-01-2016
Ran by User (administrator) on 06-10-2016 at 11:24:30
Running from "C:\Users\User\Downloads"
Microsoft Windows 10 Home (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Policy:
========================

Security Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
11:28 AM 10/6/2016

 

[pbc]

BTW, reason I have been looking into this is that my windows update seems to be stuck at 0% download for weeks!

 

[pbc]

This is what I get when I run the NET START WUAUSERV command:

The service is not responding to the control function.
More help is available by typing NET HELPMSG 2186.

 

[ThrashZone]

Hi pbc,
Have you tried option 3 here ?
Windows Update - Reset

Post which security you use and add it to your system spec's page too

 

[pbc]

This particular unit is running Windows 10 Home 32 bit. Will have a look at that post now..

CPU 1.33 GHz Intel Atom Z3745 RAM Included 2GB RAM UpgradeableStorage Drive Size 32GB Storage Drive Type eMMC Display Size 10.1 Display Resolution 1920 x 1200 Graphics Chip Intel HD Graphics Graphics Memory Shared Wi-Fi 802.11a/b/g/n Has Bluetooth Yes OS Windows 8.1 Camera Resolution 8MP Front-Facing Camera Resolution 1.6MP Ports microSD Ports microUSB Ports 3.5mm audio jack USB Ports 1 Card Readers microSD Card Reader Size 64GB

 

[pbc]

Tried Option 3, get a similar error:

Failed to reset Windows Update due to bits service failing to stop.
Press any key to continue . . .
The service is not responding to the control function.
More help is available by typing NET HELPMSG 2186.
The service is not responding to the control function.
More help is available by typing NET HELPMSG 2186.
The Application Identity service is starting....
The Application Identity service was started successfully.
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

BITSADMIN version 3.0 [ 7.8.10586 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.

 

[pbc]

Going to try Avast, was only running Windows Defender.

 

[ThrashZone]

Hi,
Yep you might also try free malwarebytes seeing you used defender which is not a real antivirus program so indeed use avast/ panda free ... also
Malwarebytes | Malwarebytes Anti-Malware Premium

Also in mbam scan for root kits with Scan/ Custom scan/ Configure scan to do a full scan not the Threat scan

 

[pbc]

Running Malware Bytes and just ran Avast, no viruses or malware detected.

 

[torchwood]

Hi PBC,
Im totally confused.
The Farbar report was incomplete, yes?, according to it you only had 2 file check services.

You are contradicting yourself, your quoting 2 OS's win10 and 8.1 in the same post.

IF you are running W10,
HOW did you you get it, not sure looking at those specs, dont believe it would have passed the W10system check...

Roy .

 

[NoelDP]

Hi,
Yep you might also try free malwarebytes seeing you used defender which is not a real antivirus program so indeed use avast/ panda free ... also

Since this is a Win10 system, Defender is a true AV and not just the anti-malware of Vista/7/8

 

[ThrashZone]

Hi Noel
This is SevenForums so we must assume pbc is asking about win-7 and defender
Otherwise
Windows 10 Forums