windows6.1-kb917607-x64.msu

[phenix]

This program does not work on windows 7 pro 64-bit

 

[Mellon Head]

How does it "not work"?

You could try "For More Information" on this page:

Error opening Help in Windows-based programs: "Feature not included" or "Help not supported"

 

[Brink]

Hello Phenix,

That KB file is the Windows Help program (WinHlp32.exe) for Windows 7.

Download Windows Help program (WinHlp32.exe) for Windows 7 from Official Microsoft Download Center
​

See also: http://www.sevenforums.com/tutorials/141117-help-hlp-files-cannot-open-windows-7-fix.html

Please provide more details about your issue to see if this may or may not apply to it.

 

[phenix]

Thanks Guys for replying. I will try to supply any info you need to solve this.
Running Windows 7 Pro 64-bit. Have downloaded Windows6.1-kb917607-x64.
When I try to run it, a window pops up telling me it is already installed.
So then I go to "Help and Support" and click on it and I get the window with
the _lbasuer message. Now I am dead in my tracks....

 

[Brink]

Go ahead and post a screenshot showing this message to see if that may help more.

 

[phenix]

I have attached a screenshot of the offending window as you requested.