Wireless Internet Adapter Malfunction

[Kate Lockhart]

Hello,

My computer, about every 20 minutes, stops working and I get the message Internet Explorer cannot find the site. When I run a diagnostic, it says that my wireless internet adaptor has dropped the connection to the internet.

I have checked if I am connected to the rooter and if a cable is bad. I have Norton and PC cleaner. It's not any kind of crimeware.

This started after I had set up the wireless connection. It had worked well for about four months and then it started doing this.

There is another laptop in the house and their wireless internet connection is fine.

Basically, I am not an expert at computer language, so if possible, simpler words would be appreciated.

Kate

 

[DMHolt57]

Norton could be part or all of your problem... welcome to the forums...open a cmd prompt and type ipconfig /all press enter... save the file in txt and post it here...

 

[Kate Lockhart]

Sorry but I got Norton to try and fix the problem.

 

[Golden]

There is another laptop in the house and their wireless internet connection is fine.

Welcome Kate,

Does this other computer:

1. Connect via the same router?
2. Also have this "PC cleaner" software installed?

Regards,
Golden

 

[Kate Lockhart]

Golden,

No the other laptop does not have Norton or PC cleaner.

 

[Kate Lockhart]

Holt,

I believe that's what I should call you. And I am so sorry but instead of abreviations could you please use the whole words. I am sorry for my ignorance.

Kate

 

[DMHolt57]

under all programs, in the accessories folder, is command prompt, opens a small black box... type ipconfig /all enter go to file, save as, put it on your desktop, add it as an attachment here in your next post. This tells us much info about your network...

 

[Kate Lockhart]

Hi,

I got to the ipconfig but I was lost after that. I saw all the information and maybe I was supposed to put that on the desktop but I didn't know how to do that.

 

[Kate Lockhart]

OK David, I'll keep trying...

 

[DMHolt57]

Open Notepad on the desktop...then when you get the ipconfig /all, right click in it, select all, go up to top left in the title bar, right click the little icon and go to edit, copy, then go to the Notepad window and paste, then file, save as, put on desktop as ipconfig.txt

 

[Kate Lockhart]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Kate>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Minime
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : carolina.rr.com
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4C-EB-42-2A-B9-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : carolina.rr.com
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : 4C-EB-42-2A-B9-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c97:9248:9d9a:e56e%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.123(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, October 28, 2012 11:46:48 PM
Lease Expires . . . . . . . . . . : Monday, October 29, 2012 11:46:50 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 374139714
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-DE-09-F0-08-2E-5F-89-58-48
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 08-2E-5F-89-58-48
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 4C-EB-42-2A-B9-48
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.carolina.rr.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : carolina.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:28d5:183d:b8bb:8be9(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::28d5:183d:b8bb:8be9%18(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Kate>

 

[Kate Lockhart]

How can I prevent this from getting on Google? I have had serious problems with that.

 

[DMHolt57]

Do you have two wifi adapters?

 

[Kate Lockhart]

I don't know. How do I find out?

 

[DMHolt57]

...right click on the network icon in the system tray at bottom right of your desktop, select Open Network and Sharing Center. On the left, click Change Adapter Settings. You will see Ethernet, WiFi and I think WiFi 2 maybe. Do you know how to take a capture of what you see on your screen? Post a .jpg of the adapter screen... youtube... how to take a screenshot...

 

[Kate Lockhart]

David,
I couldn't figure out how to do the .jpg and youtube thing but I got this

Bluetooth connection=not connected
Local Area connection=not connected
Wireless Network connection (home network)=connected
Wireless connection 2=not connected

 

[DMHolt57]

...so you are connected now to your home network through one adapter, and a second adapter is disabled...so if you look in the Device Manager, under Network Adapters, you should see the names of these adapters, which one is malfunctioning?

 

[Kate Lockhart]

When I went there, it said...

Bluetooth Connections Personal Adaptor
Bluetooth Device (RFCOMM) Protocol TDI
Intel (B) Centrino R Wireless-N 1030
Microsoft Virtual Wifi miniport Adaptor
Realtek PCIe GBE Family Controler

All working

 

[DMHolt57]

Ok, so its a Bluetooth dongle and an internal wifi card.
A few questions... how far are u from the router, is the router positioned up high, near an outside window, inside wall, near a cordless phone base or microwave, what is router model and make, is it your router or the ISP's.

 

[Kate Lockhart]

I'm near a phone outlet but I move around with it and it does the same thing. I'll look up the router.