Wireless status says "Internet Access" but cannot browse any website.

[PhaNuocChanh]

Wireless status says "Internet Access" but cannot browse any website.

Hi there,

My wireless connection has stopped working properly since yesterday evening. The wireless status still says 'Internet Access' but I cannot browse any website and I got this instead: http://i.imgur.com/LgG3ZJ1.png

It stays like that for about 20-30 minutes and then reset and displays that page again.
What's strange is that I can still use (as far as I know) 2 of my programs that require Internet connection: Steam and Garena Plus. However,I cannot connect to any of the games (Dota 2 and League of Legends respectively). And windows diagnostic tools can't identify the problem.

This is the first time I've had this problem and I have tried rebooting the modem but to no avail.
I'm using a Dodo router.

Please help me if possible.Thank you in advance.

 

[maxie]

Hi ... Have you read the Link below and followed the Steps ? ...


Support

 

[PhaNuocChanh]

I can't seem to find my problem there.

 

[maxie]

Are you able to complete the Setup the Modem as in the Steps below ? ...

Please tell me which Steps fail if any ...


NBN GoHub - Dodo Support

 

[PhaNuocChanh]

I have followed all the steps and the only light that is red is the phone light. I'm still able to use programs like Steam,Yahoo,Skype,etc but not browsing the web.

 

[maxie]

Have you tried other Browsers ? Also tried in safe mode with Networking ? ...


Could it be your Security Software firewall etc ? ...

 

[PhaNuocChanh]

I've tried in Safe mode with networking and turned off all firewalls/antivirus.

My phone and my tablet also have the same problem.

 

[maxie]

Seeing as other Devices have the same issue ... The problem must be with your Router ...

Think your best Option would be to contact Dodo Tech Support

 

[GokAy]

Try disabling router firewall as a diagnostic step and see if it will work. If not, try a factory reset of the router (check manual, possibly a pushpin on the back you need to push in a certain way).

 

[PhaNuocChanh]

Hi there.

Sorry for the delay but I've found something new. Today I tried using a VPN connection and I can now access any website normally.

Can you tell me what is the problem and how I can fix this?

Thanks.

 

[GokAy]

Did you try my post #9?

With a VPN you are bypassing certain features of the router and your ISP and connect directly to a VPN server (create a tunnel in between the 2 devices - your network adapter and VPN Server).