Solved WU fixed but random shut-downs and standby not resuming?

[Steve carell]

The .zip doesn't contain new dump files.
Ok can you update on what you have completed already?

Remove intel smart response technology only, not all of the intel stuff.
Also it's important you clear more space in C:\/

new zip does now (post above)

I have done everything KoolKat77 has suggested.

intel smart response technology is not in my installed program list (remove a program)

 

[YoYo155]

No unfortunately it doesn't.
View attachment 284579


I am unable to find information regarding firmware update for your SSD, Crucial M500 240GB correct?
What is the firmware version?

• How to Find Your Firmware Revision (Windows) - Crucial Community

 

[YoYo155]

c:\program files (x86)\intel\intel(r) rapid storage technology\

Use this online utility to update any intel drivers, particularly the chipset.

• Intel® Driver Update Utility

   Tip

I recommend using Firefox

Update your BIOS:

View attachment 284584

• Dell Support

   Warning

Updating the BIOS is a risky procedure, perform at your own risk.

   Tip

Keep the power connected to the laptop at all times during the procedure

Keep us posted .

 

[Steve carell]

No unfortunately it doesn't.
View attachment 284579


I am unable to find information regarding firmware update for your SSD, Crucial M500 240GB correct?
What is the firmware version?

• How to Find Your Firmware Revision (Windows) - Crucial Community

ok thanks, have re-run and attached latest..

Also SSD details;

 

[YoYo155]

Again no dumps, it's because you had less storage space than the pagefile.
You had 5GB of free space and the pagefile is 8GB.

Page File Space    7.99 GB

So no dumps were created because Windows 7 is configured to generate a Kernel dump by default.
You can configure Windows to generate minidumps by following this tutorial.

6. To have Windows Create a Small memory dump (Minidump) File on BSOD

• http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

No mention of your SSD on Crucial's website.
How old is the drive?

 

[Steve carell]

Ok so have 16gb free now on C:
Also have changed to a minidump.
SSD is less than 6 months old?
Each time I close the lid (Sleep) the laptop just crashes (No BSOD)

Attached dumps just taken...

thank you!

 

[YoYo155]

Still no new dumps.
Equip yourself with a camera, go into the BIOS and take a picture of the SATA Mode.
What is it configured to?

 

[Steve carell]

only mention of SATA, mode is set to RAID

 

[YoYo155]

That is most probably the problem!
RAID is troublesome and only causes issues.
Follow this tutorial to convert a dynamic disk back to Basic:

• http://www.sevenforums.com/tutorials/26829-convert-dynamic-disk-basic-disk.html

 

[Steve carell]

That is most probably the problem!
RAID is troublesome and only causes issues.
Follow this tutorial to convert a dynamic disk back to Basic:

• http://www.sevenforums.com/tutorials/26829-convert-dynamic-disk-basic-disk.html

ok so this may be causing all my issues? sleep mode not working etc?

if so I will do this at the weekend, seems major and I can't afford to lose use of my laptop just now!

 

[YoYo155]

Take your time, it's up to you .

 

[Steve carell]

Take your time, it's up to you .

Thanks for all,your help, will do,this then post back

 

[Steve carell]

guys can you give me a bit more reason as to why having a RAID SSD is such a bad idea?

can this really be causing me problems?

YoYo, don't think for 1 second i am questioning what you have suggested, I just want to try and understand a bit more as to why, rather than just blindly do it! (scared of losing my OS)

thanks again

 

[Steve carell]

Left it today and came back to this;

 

[YoYo155]

The reason I suggested you switch back from a RAID configuration is, for one,
you're not generating any new dumps which leads me to believe that the disk sub-system isn't being initialized.
Second, RAID has proven itself to cause problem many times before and we will better off eliminating any
possible contributing factor to the matter.

About the last picture you uploaded, check manually and see if you have a dump file created from that dump.
You will need to copy the files from the original folder to your desktop in-order to zip and upload them.
The folder is:

C:\Windows\minidump

 

[Steve carell]

The reason I suggested you switch back from a RAID configuration is, for one,
you're not generating any new dumps which leads me to believe that the disk sub-system isn't being initialized.
Second, RAID has proven itself to cause problem many times before and we will better off eliminating any
possible contributing factor to the matter.

About the last picture you uploaded, check manually and see if you have a dump file created from that dump.
You will need to copy the files from the original folder to your desktop in-order to zip and upload them.
The folder is:

C:\Windows\minidump

nope , no new dumps?

guess I need to do the disk change?

 

[YoYo155]

Yes, please do so.
Just to be extra safe backup any important data.
Good luck !

 

[Steve carell]

OK fell at the first hurdle, No convert option, Rebuild MBR?

 

[YoYo155]

No, your storage isn't dynamic, which means that RAID isn't configured.
Just to be sure post a picture of you disk management.

rb: type into the start menu diskmgmt.msc then hit enter.
Upload a screenshot of that window maximized.
​

We will go from there in order to set the BIOS configuration.

 

[Steve carell]

Bios screenshot & Disk management;