x64 Windows 7 Pro - BSOD Every Few Weeks - Too Many Stop Codes to List

jmt83 · Mar 5, 2012

I have a problem with a Dell Optiplex 580 running Windows 7 Professional x64. Here are some of the basic specs:

Manufacture Date: 12/29/2010
Operating System: Windows 7 Professional
System Type: 64-bit Operating System
Processor: 2x AMD Phenom II X2 B55 Processor
Memory: 4GB, Non-ECC, 1333MHz DDR3 (2x2GB)
BIOS: Version A05
Hard Disk: 250GB SATA 3.0BG/s and 8MB Data Burst Cache
Display Adapters: 256MB ATI Raedeon HD 3450
DVD/CD-ROM Drives: DVD+/-RW 16x
Network Adapters: Broadcom NetXtreme 57xx Gigabit Controller
Sound/Video/Game Controllers: Realtek High Definition Audio

The PC is only about 15 months old, but started to blue screen about two weeks out of the box. The issue usually occurs overnight when the PC is idle, but not always. The crash dumps show that every two weeks or so it goes down and has to be restarted. Using the Windows Debugger tool, no less than eight different stop codes (atikmdag.sys, win32k.sys, ntkrnlmp.exe, Ntfs.sys, Pool_Corruption, fileinfo.sys , win32k.sys, rdbss.sys) are shown as possible culprits. So much for finding one single silver bullet for fixing this thing!

Dell’s chat support offered little help. After informing them that I had run the Dell Diagnostic Utility and that no apparent hardware failures had been detected, I was quickly told that I “have a corrupt OS” and that I “need to reinstall Windows.” This was before I even provided them with a single stop code or bugchecks analysis. I gave them a string of bugchecks and after about two minutes of radio silence, I was told again “corrupt OS, reinstall.”

After not getting the answer(s) I wanted from Dell, I decided to do a little more research before committing to a total rebuild (after all, if the OS is truly corrupt, it came that way from Dell, so why would I want to go about reinstalling the OS, essentially doing their job for them?). I found some advice on this forum and others, but following up on these tips have not yielded (at least for me) a definitive cause. Here is what I have done so far…

1. I have run the full Dell Diagnostic Utility (mentioned above), but have found no hardware errors.
2. I have run a full virus/malware scan with MBAM and MSFT Security Essentials (both fully updated), but found no evidence of malware.
3. I stress tested all drivers using Verifier.exe, but no BSOD occurred after reboot.
4. I ran 3 or 4 passes with Memtest86 with no errors
5. I have run a CHKDSK C: /F /R with the following results:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
270080 file records processed.
File verification completed.
429 large file records processed.
0 bad file records processed.
2 EA records processed.
76 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
325278 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
270080 file SDs/SIDs processed.
CHKDSK is compacting the security descriptor stream
Cleaning up 1582 unused security descriptors.
27600 data files processed.
CHKDSK is verifying Usn Journal...
35105816 USN bytes processed.
Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...
270064 files processed.
File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...
42501740 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

231767039 KB total disk space.
61311128 KB in 115988 files.
70428 KB in 27603 indexes.
0 KB in bad sectors.
378519 KB in use by the system.
65536 KB occupied by the log file.
170006964 KB available on disk.

4096 bytes in each allocation unit.
57941759 total allocation units on disk.
42501741 allocation units available on disk.

Internal Info:
00 1f 04 00 f0 30 02 00 82 1a 04 00 00 00 00 00 .....0..........
30 01 00 00 4c 00 00 00 00 00 00 00 00 00 00 00 0...L...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

I am pretty much stuck as to what I should do next. The people at Dell may be correct that I need to reinstall the OS, but before going to the trouble of doing so, I wanted to rule out several potential issues before getting started on that.

The computer is up-to-date with Windows Update. It has the latest BIOS version, and as far as I can tell, all drivers are signed and up-to-date. Any help that can be provided would be great. Thanks!

JaidynM · Mar 5, 2012

atikmdag.sys may be the cause of your problem. It is a system driver related to ATI Radeon graphics cards. Update your graphics driver from the below link.
http://www.sevenforums.com/graphic-cards/1810-latest-amd-catalyst-video-driver-windows-7-a.html

You should also run an sfc/scannow command in an elevated command prompt. If errors are found, run it twice more with each scan followed by a reboot.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

jmt83 · Mar 5, 2012

JaidynM,

Thanks for the quick reply. I instaled the Catalyst driver and saw no errors in the install log. I rebooted, then ran the SFC /SCANNOW Command from the elevated Comand Prompt. No integrity violations were found. I sure do hope that this does the trick. Would the SFC /SCANNOW command be the only way to verify that this has been fixed? The only reason I ask is because the PC only crashes once or twice a month. So in the past, I have applied what I thought might be the fix, only to have it BSOD a few weeks later. I was not, however, using the SFC /SCANNOW Command afterwards, so who knows if it would have spit out a few integrity violations. Again, thanks for your help. I will report back to let you know if anything else pops up.

Thanks!

zigzag3143 · Mar 5, 2012

Do what Jaidyn suggests first as your video driver is over two years old and System file check will give you a good indication of win 7's health.

In looking at your 23 crashes (in one day, ugh) I noticed a pattern emerging. Fifteen of them were caused be a "memory exception" (c0000005) which is probably a driver.

Given that please run these two tests

Please run these two tests to verify your memory and find which driver is causing the problem.

{Jan & I}

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.

Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

jmt83 · Mar 5, 2012

zigzag3143,

Thanks for the input! I don't know if the red font is part of your signature or specific advice to be, but there's no overclocking going on with this PC, and there's no RAID, so no driver to update. I have run Memtest86 and Verifier.exe with no errors. Since the system file check came up clean, I am hopeful that the issue has been resolved. It is strage, because I could have sworn I had updated the video driver previously, but I guess not. I hope that this will be the last I see of this issue on this PC. Thank you again for your help!

JaidynM · Mar 6, 2012

Let's hope the issue really is resolved. Post back if you get any more BSODs.

jmt83 · Mar 30, 2012

My worst fears gave come true. In the past, whenever I tried fixing this PC, Everything seemrd to run fine for about 4 weeks, when all of the sudden the PC BSODs on 3/28 and 3/29. The user received the following error report both times. I have attached the dump files. I would think that the two most recent ones are the ones needing reviwing.

Thanks!

#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x02339955, pid=2052, tid=268
#
# JRE version: 6.0_26-b03
# Java VM: Java HotSpot(TM) Client VM (20.1-b02 mixed mode, sharing windows-x86 )
# Problematic frame:
# J java.lang.System.currentTimeMillis()J
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#
--------------- T H R E A D ---------------
Current thread (0x04bb5000): JavaThread "Java Plug-In Heartbeat Thread" [_thread_in_Java, id=268, stack(0x05260000,0x052b0000)]
siginfo: ExceptionCode=0xc0000005, writing address 0x3e26cd2c
Registers:
EAX=0x38fbd328, EBX=0x38fbd328, ECX=0x3465b3e8, EDX=0x02222f03
ESP=0x052afa00, EBP=0x052afa28, ESI=0x052afa10, EDI=0x04bb5000
EIP=0x02339955, EFLAGS=0x00010206
Top of Stack: (sp=0x052afa00)
0x052afa00: 052afa30 3465b3e8 00000000 3465af20
0x052afa10: 395d5a50 052afa28 052afa5c 02222f87
0x052afa20: 00000000 00000000 052afa5c 02222f03
0x052afa30: 02222f03 00000003 29beb638 052afa34
0x052afa40: 3465b0d6 052afa90 3465b3e8 00000000
0x052afa50: 3465b138 052afa34 052afa80 052afab4
0x052afa60: 02222f87 00000000 00000000 00000000
0x052afa70: 00000000 00000000 00000000 00000000
Instructions: (pc=0x02339955)
0x02339935: ff ff 55 8b ec 83 ec 28 64 8b 3c 25 00 00 00 00
0x02339945: 8b 7f f4 be 50 5a 5d 39 89 74 24 10 8d 74 24 10
0x02339955: 89 74 24 04 c7 87 1c 01 00 00 59 99 33 02 89 a7
0x02339965: 18 01 00 00 80 3d 71 fa a6 6d 00 0f 84 0f 00 00

Register to memory mapping:
EAX=0x38fbd328 is an oop
{method}
- klass: {other class}
EBX=0x38fbd328 is an oop
{method}
- klass: {other class}
ECX=0x3465b3e8 is an oop
{constant pool cache}
- klass: {other class}
EDX=0x02222f03 is an Interpreter codelet
return entry points [0x02222700, 0x02223cb0] 5552 bytes
ESP=0x052afa00 is pointing into the stack for thread: 0x04bb5000
EBP=0x052afa28 is pointing into the stack for thread: 0x04bb5000
ESI=0x052afa10 is pointing into the stack for thread: 0x04bb5000
EDI=0x04bb5000 is a thread

Stack: [0x05260000,0x052b0000], sp=0x052afa00, free space=318k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
J java.lang.System.currentTimeMillis()J
j sun.plugin2.message.Queue.waitForMessage(JILsun/plugin2/message/Conversation

Lsun/plugin2/message/Message;+30
j sun.plugin2.message.Pipe.receive(JLsun/plugin2/message/Conversation

Lsun/plugin2/message/Message;+27
j sun.plugin2.main.client.PluginMain$HeartbeatThread.run()V+201
v ~StubRoutines::call_stub
V [jvm.dll+0xfae4b]
V [jvm.dll+0x18c531]
V [jvm.dll+0xfaff1]
V [jvm.dll+0xfb04b]
V [jvm.dll+0xb56b9]
V [jvm.dll+0x1190d4]
V [jvm.dll+0x1411ac]
C [msvcr71.dll+0x9565] endthreadex+0xa0
C [kernel32.dll+0x1339a] BaseThreadInitThunk+0x12
C [ntdll.dll+0x39ef2] RtlInitializeExceptionChain+0x63
C [ntdll.dll+0x39ec5] RtlInitializeExceptionChain+0x36

--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x04bbbc00 JavaThread "thread applet-EntrustTruePassApplet.class-1" [_thread_blocked, id=4884, stack(0x08d00000,0x08d50000)]
0x04bbe000 JavaThread "AWT-EventQueue-2" [_thread_blocked, id=4000, stack(0x05040000,0x05090000)]
0x04bbe800 JavaThread "Applet 1 LiveConnect Worker Thread" [_thread_blocked, id=3724, stack(0x05c00000,0x05c50000)]
0x04bbdc00 JavaThread "Browser Side Object Cleanup Thread" [_thread_blocked, id=4652, stack(0x05bb0000,0x05c00000)]
0x04bbcc00 JavaThread "Windows Tray Icon Thread" [_thread_in_native, id=3840, stack(0x054a0000,0x054f0000)]
0x04bbc800 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=2640, stack(0x05410000,0x05460000)]
0x04bbc000 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=3852, stack(0x05380000,0x053d0000)]
0x01e5e000 JavaThread "SysExecutionTheadCreator" daemon [_thread_blocked, id=3872, stack(0x04a40000,0x04a90000)]
=>0x04bb5000 JavaThread "Java Plug-In Heartbeat Thread" [_thread_in_Java, id=268, stack(0x05260000,0x052b0000)]
0x04bb4800 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=5084, stack(0x050d0000,0x05120000)]
0x04bb1c00 JavaThread "AWT-Windows" daemon [_thread_in_native, id=4116, stack(0x04fb0000,0x05000000)]
0x04bb1400 JavaThread "AWT-Shutdown" [_thread_blocked, id=5036, stack(0x04f20000,0x04f70000)]
0x04bad800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=4472, stack(0x04e90000,0x04ee0000)]
0x04ba9400 JavaThread "Java Plug-In Pipe Worker Thread (Client-Side)" daemon [_thread_blocked, id=3468, stack(0x04e40000,0x04e90000)]
0x04ba0c00 JavaThread "Timer-0" [_thread_blocked, id=3568, stack(0x049b0000,0x04a00000)]
0x01e3b400 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=884, stack(0x04740000,0x04790000)]
0x01de2c00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=4896, stack(0x04620000,0x04670000)]
0x01ddc000 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=3660, stack(0x04590000,0x045e0000)]
0x01dd9000 JavaThread "Attach Listener" daemon [_thread_blocked, id=2680, stack(0x04500000,0x04550000)]
0x01dd5c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3408, stack(0x04470000,0x044c0000)]
0x01dd2c00 JavaThread "Finalizer" daemon [_thread_blocked, id=1128, stack(0x043e0000,0x04430000)]
0x01dce000 JavaThread "Reference Handler" daemon [_thread_blocked, id=2196, stack(0x04350000,0x043a0000)]
0x002cb000 JavaThread "main" [_thread_blocked, id=736, stack(0x00470000,0x004c0000)]
Other Threads:
0x01d91800 VMThread [stack: 0x042c0000,0x04310000] [id=1088]
0x01df4800 WatcherThread [stack: 0x046b0000,0x04700000] [id=656]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 4928K, used 3990K [0x245b0000, 0x24b00000, 0x29b00000)
eden space 4416K, 90% used [0x245b0000, 0x24995880, 0x24a00000)
from space 512K, 0% used [0x24a80000, 0x24a80108, 0x24b00000)
to space 512K, 0% used [0x24a00000, 0x24a00000, 0x24a80000)
tenured generation total 10944K, used 2270K [0x29b00000, 0x2a5b0000, 0x345b0000)
the space 10944K, 20% used [0x29b00000, 0x29d37930, 0x29d37a00, 0x2a5b0000)
compacting perm gen total 12288K, used 5296K [0x345b0000, 0x351b0000, 0x385b0000)
the space 12288K, 43% used [0x345b0000, 0x34adc140, 0x34adc200, 0x351b0000)
ro space 10240K, 51% used [0x385b0000, 0x38addff8, 0x38ade000, 0x38fb0000)
rw space 12288K, 55% used [0x38fb0000, 0x3964c208, 0x3964c400, 0x39bb0000)
Code Cache [0x02220000, 0x02348000, 0x04220000)
total_blobs=615 nmethods=407 adapters=144 free_code_cache=32370368 largest_free_block=192
Dynamic libraries:
0x00400000 - 0x00424000 C:\Program Files (x86)\Java\jre6\bin\java.exe
0x77400000 - 0x77580000 C:\Windows\SysWOW64\ntdll.dll
0x751e0000 - 0x752f0000 C:\Windows\syswow64\kernel32.dll
0x76300000 - 0x76346000 C:\Windows\syswow64\KERNELBASE.dll
0x768c0000 - 0x76960000 C:\Windows\syswow64\ADVAPI32.dll
0x75320000 - 0x753cc000 C:\Windows\syswow64\msvcrt.dll
0x74c40000 - 0x74c59000 C:\Windows\SysWOW64\sechost.dll
0x769f0000 - 0x76ae0000 C:\Windows\syswow64\RPCRT4.dll
0x74ae0000 - 0x74b40000 C:\Windows\syswow64\SspiCli.dll
0x74ad0000 - 0x74adc000 C:\Windows\syswow64\CRYPTBASE.dll
0x739c0000 - 0x73a0c000 C:\Windows\system32\apphelp.dll
0x73930000 - 0x739bd000 C:\Windows\AppPatch\AcLayers.DLL
0x76470000 - 0x76570000 C:\Windows\syswow64\USER32.dll
0x74fe0000 - 0x75070000 C:\Windows\syswow64\GDI32.dll
0x773d0000 - 0x773da000 C:\Windows\syswow64\LPK.dll
0x74eb0000 - 0x74f4d000 C:\Windows\syswow64\USP10.dll
0x756b0000 - 0x762fa000 C:\Windows\syswow64\SHELL32.dll
0x74b40000 - 0x74b97000 C:\Windows\syswow64\SHLWAPI.dll
0x74cf0000 - 0x74e4c000 C:\Windows\syswow64\ole32.dll
0x74bb0000 - 0x74c3f000 C:\Windows\syswow64\OLEAUT32.dll
0x73a10000 - 0x73a27000 C:\Windows\system32\USERENV.dll
0x745c0000 - 0x745cb000 C:\Windows\system32\profapi.dll
0x73fa0000 - 0x73ff1000 C:\Windows\system32\WINSPOOL.DRV
0x745a0000 - 0x745b2000 C:\Windows\system32\MPR.dll
0x74e50000 - 0x74eb0000 C:\Windows\system32\IMM32.DLL
0x750a0000 - 0x7516c000 C:\Windows\syswow64\MSCTF.dll
0x7c340000 - 0x7c396000 C:\Program Files (x86)\Java\jre6\bin\msvcr71.dll
0x6d7f0000 - 0x6da9f000 C:\Program Files (x86)\Java\jre6\bin\client\jvm.dll
0x740a0000 - 0x740d2000 C:\Windows\system32\WINMM.dll
0x6d7a0000 - 0x6d7ac000 C:\Program Files (x86)\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000 C:\Program Files (x86)\Java\jre6\bin\java.dll
0x76690000 - 0x76695000 C:\Windows\system32\PSAPI.DLL
0x6d7e0000 - 0x6d7ef000 C:\Program Files (x86)\Java\jre6\bin\zip.dll
0x6d420000 - 0x6d426000 C:\Program Files (x86)\Java\jre6\bin\jp2native.dll
0x6d1d0000 - 0x6d1e3000 C:\Program Files (x86)\Java\jre6\bin\deploy.dll
0x76350000 - 0x7646d000 C:\Windows\syswow64\CRYPT32.dll
0x75170000 - 0x7517c000 C:\Windows\syswow64\MSASN1.dll
0x75590000 - 0x756ab000 C:\Windows\syswow64\WININET.dll
0x74ba0000 - 0x74ba3000 C:\Windows\syswow64\Normaliz.dll
0x753d0000 - 0x75588000 C:\Windows\syswow64\iertutil.dll
0x76570000 - 0x76681000 C:\Windows\syswow64\urlmon.dll
0x6d6a0000 - 0x6d6e6000 C:\Program Files (x86)\Java\jre6\bin\regutils.dll
0x74580000 - 0x74589000 C:\Windows\system32\VERSION.dll
0x6d600000 - 0x6d613000 C:\Program Files (x86)\Java\jre6\bin\net.dll
0x76b00000 - 0x76b35000 C:\Windows\syswow64\WS2_32.dll
0x75180000 - 0x75186000 C:\Windows\syswow64\NSI.dll
0x67890000 - 0x678cc000 C:\Windows\system32\mswsock.dll
0x67880000 - 0x67886000 C:\Windows\System32\wship6.dll
0x6d620000 - 0x6d629000 C:\Program Files (x86)\Java\jre6\bin\nio.dll
0x6d000000 - 0x6d14b000 C:\Program Files (x86)\Java\jre6\bin\awt.dll
0x72d80000 - 0x72f1e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
0x73bf0000 - 0x73c74000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\comctl32.dll
0x73ce0000 - 0x73cf3000 C:\Windows\system32\DWMAPI.DLL
0x73a50000 - 0x73a58000 C:\Windows\system32\Secur32.dll
0x6d230000 - 0x6d27f000 C:\Program Files (x86)\Java\jre6\bin\fontmanager.dll
0x679c0000 - 0x67a04000 C:\Windows\system32\dnsapi.DLL
0x67a70000 - 0x67a8c000 C:\Windows\system32\iphlpapi.DLL
0x71ed0000 - 0x71ed7000 C:\Windows\system32\WINNSI.DLL
0x60820000 - 0x609e3000 C:\Windows\system32\d3d9.dll
0x74a00000 - 0x74a06000 C:\Windows\system32\d3d8thk.dll
0x66650000 - 0x66714000 C:\Windows\system32\aticfx32.dll
0x67550000 - 0x6755b000 C:\Windows\system32\atiu9pag.dll
0x624f0000 - 0x62a9e000 C:\Windows\system32\atiumdag.dll
0x62c40000 - 0x6304c000 C:\Windows\system32\atiumdva.dll
0x6d780000 - 0x6d788000 C:\Program Files (x86)\Java\jre6\bin\sunmscapi.dll
0x72fe0000 - 0x72ff6000 C:\Windows\system32\CRYPTSP.dll
0x72fa0000 - 0x72fdb000 C:\Windows\system32\rsaenh.dll
0x67790000 - 0x67795000 C:\Windows\System32\wshtcpip.dll
0x67760000 - 0x67787000 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
0x677a0000 - 0x677a6000 C:\Windows\system32\rasadhlp.dll
0x67720000 - 0x67758000 C:\Windows\System32\fwpuclnt.dll
0x67870000 - 0x67880000 C:\Windows\system32\NLAapi.dll
0x74010000 - 0x74020000 C:\Windows\system32\napinsp.dll
0x67510000 - 0x67522000 C:\Windows\system32\pnrpnsp.dll
0x74000000 - 0x74008000 C:\Windows\System32\winrnr.dll
VM Arguments:
jvm_args: -D__jvm_launched=1147057803353 -Xbootclasspath/a:C:\\PROGRA~2\\Java\\jre6\\lib\\deploy.jar;C:\\PROGRA~2\\Java\\jre6\\lib\\javaws.jar;C:\\PROGRA~2\\Java\\jre6\\lib\\plugin.jar -Dsun.awt.warmup=true -Dsun.plugin2.jvm.args=-D__jvm_launched=1147057803353 "-Xbootclasspath/a:C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\lib\\\\deploy.jar;C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\lib\\\\javaws.jar;C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\lib\\\\plugin.jar" "-Djava.class.path=C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\classes" -Dsun.awt.warmup=true --- --
java_command: sun.plugin2.main.client.PluginMain write_pipe_name=jpi2_pid4644_pipe3,read_pipe_name=jpi2_pid4644_pipe2
Launcher Type: SUN_STANDARD
Environment Variables:
PATH=C:\Program Files (x86)\AMD APP\bin\x86_64;C:\Program Files (x86)\AMD APP\bin\x86;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Wave Systems Corp\Gemalto\Access Client\v5\;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\DLLShared\;C:\Program Files (x86)\Roxio\OEM\AudioCore\;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Internet Explorer;
USERNAME=holly.albers
OS=Windows_NT
PROCESSOR_IDENTIFIER=AMD64 Family 16 Model 4 Stepping 3, AuthenticAMD

--------------- S Y S T E M ---------------
OS: Windows 7 Build 7601 Service Pack 1
CPU:total 2 (2 cores per cpu, 1 threads per core) family 16 model 4 stepping 3, cmov, cx8, fxsr, mmx, sse, sse2, sse3, popcnt, mmxext, 3dnow, 3dnowext, lzcnt, sse4a
Memory: 4k page, physical 4191136k(2185692k free), swap 8380424k(6471500k free)
vm_info: Java HotSpot(TM) Client VM (20.1-b02) for windows-x86 JRE (1.6.0_26-b03), built on May 4 2011 00:50:59 by "java_re" with MS VC++ 7.1 (VS2003)
time: Tue Mar 27 10:42:28 2012
elapsed time: 3405 seconds

JaidynM · Mar 30, 2012

The dump files aren't attached, Could you please attach them?

jmt83 · Mar 30, 2012

Sorry! Kind of tired last night when I typed this and obviously didn't include. Here are the memory dump files...

The bugchecks both state "Probably caused by : win32k.sys." Anyone know what to make of this?

Thanks, and sorry again about failing to post the crash dumps last night.

zigzag3143 · Mar 30, 2012

jmt83 said:

My worst fears gave come true. In the past, whenever I tried fixing this PC, Everything seemrd to run fine for about 4 weeks, when all of the sudden the PC BSODs on 3/28 and 3/29. The user received the following error report both times. I have attached the dump files. I would think that the two most recent ones are the ones needing reviwing.

Thanks!

#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x02339955, pid=2052, tid=268
#

Code:

# JRE version: 6.0_26-b03
# Java VM: Java HotSpot(TM) Client VM (20.1-b02 mixed mode, sharing windows-x86 )
# Problematic frame:
# J  java.lang.System.currentTimeMillis()J
#
# If you would like to submit a bug report, please visit:
#   [URL]http://java.sun.com/webapps/bugreport/crash.jsp[/URL]
#
---------------  T H R E A D  ---------------
Current thread (0x04bb5000):  JavaThread "Java Plug-In Heartbeat Thread" [_thread_in_Java, id=268, stack(0x05260000,0x052b0000)]
siginfo: ExceptionCode=0xc0000005, writing address 0x3e26cd2c
Registers:
EAX=0x38fbd328, EBX=0x38fbd328, ECX=0x3465b3e8, EDX=0x02222f03
ESP=0x052afa00, EBP=0x052afa28, ESI=0x052afa10, EDI=0x04bb5000
EIP=0x02339955, EFLAGS=0x00010206
Top of Stack: (sp=0x052afa00)
0x052afa00:   052afa30 3465b3e8 00000000 3465af20
0x052afa10:   395d5a50 052afa28 052afa5c 02222f87
0x052afa20:   00000000 00000000 052afa5c 02222f03
0x052afa30:   02222f03 00000003 29beb638 052afa34
0x052afa40:   3465b0d6 052afa90 3465b3e8 00000000
0x052afa50:   3465b138 052afa34 052afa80 052afab4
0x052afa60:   02222f87 00000000 00000000 00000000
0x052afa70:   00000000 00000000 00000000 00000000 
Instructions: (pc=0x02339955)
0x02339935:   ff ff 55 8b ec 83 ec 28 64 8b 3c 25 00 00 00 00
0x02339945:   8b 7f f4 be 50 5a 5d 39 89 74 24 10 8d 74 24 10
0x02339955:   89 74 24 04 c7 87 1c 01 00 00 59 99 33 02 89 a7
0x02339965:   18 01 00 00 80 3d 71 fa a6 6d 00 0f 84 0f 00 00 

Register to memory mapping:
EAX=0x38fbd328 is an oop
{method} 
 - klass: {other class}
EBX=0x38fbd328 is an oop
{method} 
 - klass: {other class}
ECX=0x3465b3e8 is an oop
{constant pool cache} 
 - klass: {other class}
EDX=0x02222f03 is an Interpreter codelet
return entry points  [0x02222700, 0x02223cb0]  5552 bytes
ESP=0x052afa00 is pointing into the stack for thread: 0x04bb5000
EBP=0x052afa28 is pointing into the stack for thread: 0x04bb5000
ESI=0x052afa10 is pointing into the stack for thread: 0x04bb5000
EDI=0x04bb5000 is a thread

Stack: [0x05260000,0x052b0000],  sp=0x052afa00,  free space=318k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
J  java.lang.System.currentTimeMillis()J
j  sun.plugin2.message.Queue.waitForMessage(JILsun/plugin2/message/Conversation;)Lsun/plugin2/message/Message;+30
j  sun.plugin2.message.Pipe.receive(JLsun/plugin2/message/Conversation;)Lsun/plugin2/message/Message;+27
j  sun.plugin2.main.client.PluginMain$HeartbeatThread.run()V+201
v  ~StubRoutines::call_stub
V  [jvm.dll+0xfae4b]
V  [jvm.dll+0x18c531]
V  [jvm.dll+0xfaff1]
V  [jvm.dll+0xfb04b]
V  [jvm.dll+0xb56b9]
V  [jvm.dll+0x1190d4]
V  [jvm.dll+0x1411ac]
C  [msvcr71.dll+0x9565]  endthreadex+0xa0
C  [kernel32.dll+0x1339a]  BaseThreadInitThunk+0x12
C  [ntdll.dll+0x39ef2]  RtlInitializeExceptionChain+0x63
C  [ntdll.dll+0x39ec5]  RtlInitializeExceptionChain+0x36

---------------  P R O C E S S  ---------------
Java Threads: ( => current thread )
  0x04bbbc00 JavaThread "thread applet-EntrustTruePassApplet.class-1" [_thread_blocked, id=4884, stack(0x08d00000,0x08d50000)]
  0x04bbe000 JavaThread "AWT-EventQueue-2" [_thread_blocked, id=4000, stack(0x05040000,0x05090000)]
  0x04bbe800 JavaThread "Applet 1 LiveConnect Worker Thread" [_thread_blocked, id=3724, stack(0x05c00000,0x05c50000)]
  0x04bbdc00 JavaThread "Browser Side Object Cleanup Thread" [_thread_blocked, id=4652, stack(0x05bb0000,0x05c00000)]
  0x04bbcc00 JavaThread "Windows Tray Icon Thread" [_thread_in_native, id=3840, stack(0x054a0000,0x054f0000)]
  0x04bbc800 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=2640, stack(0x05410000,0x05460000)]
  0x04bbc000 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=3852, stack(0x05380000,0x053d0000)]
  0x01e5e000 JavaThread "SysExecutionTheadCreator" daemon [_thread_blocked, id=3872, stack(0x04a40000,0x04a90000)]
=>0x04bb5000 JavaThread "Java Plug-In Heartbeat Thread" [_thread_in_Java, id=268, stack(0x05260000,0x052b0000)]
  0x04bb4800 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=5084, stack(0x050d0000,0x05120000)]
  0x04bb1c00 JavaThread "AWT-Windows" daemon [_thread_in_native, id=4116, stack(0x04fb0000,0x05000000)]
  0x04bb1400 JavaThread "AWT-Shutdown" [_thread_blocked, id=5036, stack(0x04f20000,0x04f70000)]
  0x04bad800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=4472, stack(0x04e90000,0x04ee0000)]
  0x04ba9400 JavaThread "Java Plug-In Pipe Worker Thread (Client-Side)" daemon [_thread_blocked, id=3468, stack(0x04e40000,0x04e90000)]
  0x04ba0c00 JavaThread "Timer-0" [_thread_blocked, id=3568, stack(0x049b0000,0x04a00000)]
  0x01e3b400 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=884, stack(0x04740000,0x04790000)]
  0x01de2c00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=4896, stack(0x04620000,0x04670000)]
  0x01ddc000 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=3660, stack(0x04590000,0x045e0000)]
  0x01dd9000 JavaThread "Attach Listener" daemon [_thread_blocked, id=2680, stack(0x04500000,0x04550000)]
  0x01dd5c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3408, stack(0x04470000,0x044c0000)]
  0x01dd2c00 JavaThread "Finalizer" daemon [_thread_blocked, id=1128, stack(0x043e0000,0x04430000)]
  0x01dce000 JavaThread "Reference Handler" daemon [_thread_blocked, id=2196, stack(0x04350000,0x043a0000)]
  0x002cb000 JavaThread "main" [_thread_blocked, id=736, stack(0x00470000,0x004c0000)]
Other Threads:
  0x01d91800 VMThread [stack: 0x042c0000,0x04310000] [id=1088]
  0x01df4800 WatcherThread [stack: 0x046b0000,0x04700000] [id=656]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
 def new generation   total 4928K, used 3990K [0x245b0000, 0x24b00000, 0x29b00000)
  eden space 4416K,  90% used [0x245b0000, 0x24995880, 0x24a00000)
  from space 512K,   0% used [0x24a80000, 0x24a80108, 0x24b00000)
  to   space 512K,   0% used [0x24a00000, 0x24a00000, 0x24a80000)
 tenured generation   total 10944K, used 2270K [0x29b00000, 0x2a5b0000, 0x345b0000)
   the space 10944K,  20% used [0x29b00000, 0x29d37930, 0x29d37a00, 0x2a5b0000)
 compacting perm gen  total 12288K, used 5296K [0x345b0000, 0x351b0000, 0x385b0000)
   the space 12288K,  43% used [0x345b0000, 0x34adc140, 0x34adc200, 0x351b0000)
    ro space 10240K,  51% used [0x385b0000, 0x38addff8, 0x38ade000, 0x38fb0000)
    rw space 12288K,  55% used [0x38fb0000, 0x3964c208, 0x3964c400, 0x39bb0000)
Code Cache  [0x02220000, 0x02348000, 0x04220000)
 total_blobs=615 nmethods=407 adapters=144 free_code_cache=32370368 largest_free_block=192
Dynamic libraries:
0x00400000 - 0x00424000  C:\Program Files (x86)\Java\jre6\bin\java.exe
0x77400000 - 0x77580000  C:\Windows\SysWOW64\ntdll.dll
0x751e0000 - 0x752f0000  C:\Windows\syswow64\kernel32.dll
0x76300000 - 0x76346000  C:\Windows\syswow64\KERNELBASE.dll
0x768c0000 - 0x76960000  C:\Windows\syswow64\ADVAPI32.dll
0x75320000 - 0x753cc000  C:\Windows\syswow64\msvcrt.dll
0x74c40000 - 0x74c59000  C:\Windows\SysWOW64\sechost.dll
0x769f0000 - 0x76ae0000  C:\Windows\syswow64\RPCRT4.dll
0x74ae0000 - 0x74b40000  C:\Windows\syswow64\SspiCli.dll
0x74ad0000 - 0x74adc000  C:\Windows\syswow64\CRYPTBASE.dll
0x739c0000 - 0x73a0c000  C:\Windows\system32\apphelp.dll
0x73930000 - 0x739bd000  C:\Windows\AppPatch\AcLayers.DLL
0x76470000 - 0x76570000  C:\Windows\syswow64\USER32.dll
0x74fe0000 - 0x75070000  C:\Windows\syswow64\GDI32.dll
0x773d0000 - 0x773da000  C:\Windows\syswow64\LPK.dll
0x74eb0000 - 0x74f4d000  C:\Windows\syswow64\USP10.dll
0x756b0000 - 0x762fa000  C:\Windows\syswow64\SHELL32.dll
0x74b40000 - 0x74b97000  C:\Windows\syswow64\SHLWAPI.dll
0x74cf0000 - 0x74e4c000  C:\Windows\syswow64\ole32.dll
0x74bb0000 - 0x74c3f000  C:\Windows\syswow64\OLEAUT32.dll
0x73a10000 - 0x73a27000  C:\Windows\system32\USERENV.dll
0x745c0000 - 0x745cb000  C:\Windows\system32\profapi.dll
0x73fa0000 - 0x73ff1000  C:\Windows\system32\WINSPOOL.DRV
0x745a0000 - 0x745b2000  C:\Windows\system32\MPR.dll
0x74e50000 - 0x74eb0000  C:\Windows\system32\IMM32.DLL
0x750a0000 - 0x7516c000  C:\Windows\syswow64\MSCTF.dll
0x7c340000 - 0x7c396000  C:\Program Files (x86)\Java\jre6\bin\msvcr71.dll
0x6d7f0000 - 0x6da9f000  C:\Program Files (x86)\Java\jre6\bin\client\jvm.dll
0x740a0000 - 0x740d2000  C:\Windows\system32\WINMM.dll
0x6d7a0000 - 0x6d7ac000  C:\Program Files (x86)\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000  C:\Program Files (x86)\Java\jre6\bin\java.dll
0x76690000 - 0x76695000  C:\Windows\system32\PSAPI.DLL
0x6d7e0000 - 0x6d7ef000  C:\Program Files (x86)\Java\jre6\bin\zip.dll
0x6d420000 - 0x6d426000  C:\Program Files (x86)\Java\jre6\bin\jp2native.dll
0x6d1d0000 - 0x6d1e3000  C:\Program Files (x86)\Java\jre6\bin\deploy.dll
0x76350000 - 0x7646d000  C:\Windows\syswow64\CRYPT32.dll
0x75170000 - 0x7517c000  C:\Windows\syswow64\MSASN1.dll
0x75590000 - 0x756ab000  C:\Windows\syswow64\WININET.dll
0x74ba0000 - 0x74ba3000  C:\Windows\syswow64\Normaliz.dll
0x753d0000 - 0x75588000  C:\Windows\syswow64\iertutil.dll
0x76570000 - 0x76681000  C:\Windows\syswow64\urlmon.dll
0x6d6a0000 - 0x6d6e6000  C:\Program Files (x86)\Java\jre6\bin\regutils.dll
0x74580000 - 0x74589000  C:\Windows\system32\VERSION.dll
0x6d600000 - 0x6d613000  C:\Program Files (x86)\Java\jre6\bin\net.dll
0x76b00000 - 0x76b35000  C:\Windows\syswow64\WS2_32.dll
0x75180000 - 0x75186000  C:\Windows\syswow64\NSI.dll
0x67890000 - 0x678cc000  C:\Windows\system32\mswsock.dll
0x67880000 - 0x67886000  C:\Windows\System32\wship6.dll
0x6d620000 - 0x6d629000  C:\Program Files (x86)\Java\jre6\bin\nio.dll
0x6d000000 - 0x6d14b000  C:\Program Files (x86)\Java\jre6\bin\awt.dll
0x72d80000 - 0x72f1e000  C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
0x73bf0000 - 0x73c74000  C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\comctl32.dll
0x73ce0000 - 0x73cf3000  C:\Windows\system32\DWMAPI.DLL
0x73a50000 - 0x73a58000  C:\Windows\system32\Secur32.dll
0x6d230000 - 0x6d27f000  C:\Program Files (x86)\Java\jre6\bin\fontmanager.dll
0x679c0000 - 0x67a04000  C:\Windows\system32\dnsapi.DLL
0x67a70000 - 0x67a8c000  C:\Windows\system32\iphlpapi.DLL
0x71ed0000 - 0x71ed7000  C:\Windows\system32\WINNSI.DLL
0x60820000 - 0x609e3000  C:\Windows\system32\d3d9.dll
0x74a00000 - 0x74a06000  C:\Windows\system32\d3d8thk.dll
0x66650000 - 0x66714000  C:\Windows\system32\aticfx32.dll
0x67550000 - 0x6755b000  C:\Windows\system32\atiu9pag.dll
0x624f0000 - 0x62a9e000  C:\Windows\system32\atiumdag.dll
0x62c40000 - 0x6304c000  C:\Windows\system32\atiumdva.dll
0x6d780000 - 0x6d788000  C:\Program Files (x86)\Java\jre6\bin\sunmscapi.dll
0x72fe0000 - 0x72ff6000  C:\Windows\system32\CRYPTSP.dll
0x72fa0000 - 0x72fdb000  C:\Windows\system32\rsaenh.dll
0x67790000 - 0x67795000  C:\Windows\System32\wshtcpip.dll
0x67760000 - 0x67787000  C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
0x677a0000 - 0x677a6000  C:\Windows\system32\rasadhlp.dll
0x67720000 - 0x67758000  C:\Windows\System32\fwpuclnt.dll
0x67870000 - 0x67880000  C:\Windows\system32\NLAapi.dll
0x74010000 - 0x74020000  C:\Windows\system32\napinsp.dll
0x67510000 - 0x67522000  C:\Windows\system32\pnrpnsp.dll
0x74000000 - 0x74008000  C:\Windows\System32\winrnr.dll
VM Arguments:
jvm_args: -D__jvm_launched=1147057803353 -Xbootclasspath/a:C:\\PROGRA~2\\Java\\jre6\\lib\\deploy.jar;C:\\PROGRA~2\\Java\\jre6\\lib\\javaws.jar;C:\\PROGRA~2\\Java\\jre6\\lib\\plugin.jar -Dsun.awt.warmup=true -Dsun.plugin2.jvm.args=-D__jvm_launched=1147057803353 "-Xbootclasspath/a:C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\lib\\\\deploy.jar;C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\lib\\\\javaws.jar;C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\lib\\\\plugin.jar" "-Djava.class.path=C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\classes" -Dsun.awt.warmup=true --- -- 
java_command: sun.plugin2.main.client.PluginMain write_pipe_name=jpi2_pid4644_pipe3,read_pipe_name=jpi2_pid4644_pipe2
Launcher Type: SUN_STANDARD
Environment Variables:
PATH=C:\Program Files (x86)\AMD APP\bin\x86_64;C:\Program Files (x86)\AMD APP\bin\x86;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Wave Systems Corp\Gemalto\Access Client\v5\;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\DLLShared\;C:\Program Files (x86)\Roxio\OEM\AudioCore\;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Internet Explorer;
USERNAME=holly.albers
OS=Windows_NT
PROCESSOR_IDENTIFIER=AMD64 Family 16 Model 4 Stepping 3, AuthenticAMD
 
---------------  S Y S T E M  ---------------
OS: Windows 7 Build 7601 Service Pack 1
CPU:total 2 (2 cores per cpu, 1 threads per core) family 16 model 4 stepping 3, cmov, cx8, fxsr, mmx, sse, sse2, sse3, popcnt, mmxext, 3dnow, 3dnowext, lzcnt, sse4a
Memory: 4k page, physical 4191136k(2185692k free), swap 8380424k(6471500k free)
vm_info: Java HotSpot(TM) Client VM (20.1-b02) for windows-x86 JRE (1.6.0_26-b03), built on May  4 2011 00:50:59 by "java_re" with MS VC++ 7.1 (VS2003)
time: Tue Mar 27 10:42:28 2012

elapsed time: 3405 seconds

Still memory exceptions made worse by over 14 days straight uptime. That in itself may be why it seems ok for 4 weeks then starts crashing.
These crashes were caused by memory corruption/exception (cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.

Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

jmt83 · Mar 30, 2012

Thanks for your reply! To my knowledge, the only driver that needed updating as of a few weeks ago was for ATI Catalyst, which has been taken care of. I ran verifier.exe several times after doing so and was not able to crash the machine, even after running it for about 36 hours straight. So I'm not sure if it is driver related, unless there are other tests I can run to check for this.

I also ran several passes of Memtest86+ a few weeks ago without any errors. I did not swap out memory or change slots though, since the two cards never showed any errors in the slots they are presently set in.

I am with you 100% about the user leaving their system running for so long at a time. This is something I have mentioned to her several times, although, I have done so in reference to general performance of the PC, not as a means to reduce BSOD. The 2+ weeks of runtime means that the computer has not been turned off or restarted since I rebooted from Safe mode a few weeks ago to turn verifier.exe off. I will stress the importance of occasionally restarting your PC (I reboot my desktop before I leave work each day). I can see how running the PC for weeks at a time might help create the exception cx05 that crashed the system on 3/28. However, it crashed on 3/29 as well after running for only a day.

Are there any other methods in which I can test for a faulty driver? If this is a problem driver, verifier.exe has not been able to root it out.

Thanks!

jmt83 · Mar 30, 2012

I also meant to mention, there is no RAID, so no controller to update.

zigzag3143 · Mar 30, 2012

jmt83 said:
I also meant to mention, there is no RAID, so no controller to update.

Smart move. I am suspecting one of the drivers that need updating.

jmt83 · May 28, 2012

OP here, just checking in on my thread. I haven't had any success in curbing the BSODs. Let me give a quick rundown of the system again.

Manufacture Date: 12/29/2010
Operating System: Windows 7 Professional, SP 1 (OEM install)
System Type: 64-bit Operating System
Motherboard: MiTAC International Corp. (Dell p/n 39VR8)
Processor: 2x AMD Phenom II X2 B55 Processor
Memory: 4GB, Non-ECC, 1333MHz DDR3 (2x2GB)
BIOS: Version A05
Hard Disk: Western Digital 250GB SATA 3.0Gb/s and 8MB Data Burst Cache (model no. WD2500AAJS)
Display Adapter: 256MB ATI Raedeon HD 3450
DVD/CD-ROM Drives: HL Data Storage DVD+/-RW 16x (model no. GH50N)
Network Adapters: Broadcom NetXtreme 57xx Gigabit Controller
Sound Controllers: Realtek High Definition Audio
Power Supply: Dell 255W Model No. L255P-01 (Dell p/n T164M)

I have received a lot of great advice in this thread, but unfortunately, I have not been able to come up with a solution. I have done extensive tests on the PC's RAM and hard drive, per the board's suggestions. I have also updated drivers on the PC, and to the best of my knowledge, they are now all up-to-date. Below is a run down of some of the testing I have performed:

*Scanned for viruses/malware using MBAM and MSE (no evidence of malware found)
*Run full Dell Diagnostic Utility (found no RAM, HDD, or other errors)
*Stress tested drivers with Verifier.exe (have let run for up to 36 hours with no BSOD)
*Run sfc /scannow (no integrity violations)
*Run CHKDSK C: /F /R (results attached)
*Run several sessions of Memtest86 with no errors (including both sticks at once, as well as individually, rotating slots)
*perfmon /report seems good (results attached)
*Used SeaTools for DOS to run diagnostic on hard drive (passed with no errors)

Everything I have checked out shows the system to be in good health, yet it’s still crashing, with it being only 3 days since its last BSOD. I am running out of ideas with this issue. I am still holding out hope that someone can point me in the right direction to fix this, but so far, I’ve had little to no success.

Also wanted to add, the PC has no RAID, so there is no RAID driver to update. Also, no overclocking going on here.

I am including the following files: the last 7 dump files (the previous 23 were included in my original post), a Systems Internals Autoruns log file, a Blue Screen View log summary of all dump files, my latest CHKDSK results, a screenshot of CPU-Z results for sytem and hardware benchmarks, as well as a benchmark summary html file, my most recent MBAM log, an HTML document listing non-Microsoft drivers (that I think are all up-to-date), a RAMMon summary of the DDR3s, and a text file with my last sfc /scannow results.

Thanks,
JMT83

writhziden · May 29, 2012

The crashes primarily point to graphics card issues.

First: Make sure AMD Vision Engine Control Center is not overclocking your graphics card without your knowledge.
Second: Try older drivers. Start with 11.9 and work your way up to 12.4; see if any provide more stability.

Use the following method to re-install the drivers.
1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For AMD:
  - Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
  - If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      - Right click the adapter
      - Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      - Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        
        Right click the adapter
        
        Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        
        Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  - Restart your computer after uninstalling drivers for all display cards
  - Install the driver you selected for the display cards once Windows starts

Each time you install a new driver, check AMD Vision Engine Control Center to make sure it is not overclocking the card. You may also want to try installing the ATI drivers without the Catalyst software:

You should already have the installer downloaded and installed the drivers/Catalyst software, so your drivers probably exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
Restart your computer.
Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of http://www.sevenforums.com/tutorials/98073-drivers-install-vista-drivers-windows-7-a.html

jmt83 · May 29, 2012

Thank you for the tip! I will look into it today and let you know what I find!

writhziden · May 29, 2012

You're welcome. Look forward to hearing back.

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