XP to Windows 7 Upgrade Error

[Boysbigbig]

hi my name is Chris and i cant get Windows 7 Home Premium upgrade to show up on my grandmas computer we have call microsoft and no 1 could speak english and we couldnt understand them but they said u need to return the disc but i kno it works on mine i installed it but when i pop it in to her computer it dosnt show up and when i go to My Computer on XP it seems like nothings in there i hit open and it says please put a dvd in the CD rom and iv restarted the computer and tryed from there but theres no option to hit install cd and we have tryed everything i could think of even microsoft people said to do some stuff and she has a old old old dell computer it aint really ld but it aint new and i kno every other DVD or Cd works with the PC so please help us

 

[Dzomlija]

hi my name is Chris and i cant get Windows 7 Home Premium upgrade to show up on my grandmas computer we have call microsoft and no 1 could speak english and we couldnt understand them but they said u need to return the disc but i kno it works on mine i installed it but when i pop it in to her computer it dosnt show up and when i go to My Computer on XP it seems like nothings in there i hit open and it says please put a dvd in the CD rom and iv restarted the computer and tryed from there but theres no option to hit install cd and we have tryed everything i could think of even microsoft people said to do some stuff and she has a old old old dell computer it aint really ld but it aint new and i kno every other DVD or Cd works with the PC so please help us

Are you using an original (Microsoft manufactured) install DVD, or one that you purchased and downloaded then made yourself? If you created the disc yourself from a downlaoded ISO, have you tried making a new disk?

And you also can "upgrade install" from XP to 7, at least not in the tradional sense that preserves programs and data. You'll end up doing a clean install anyway...

 

[Boysbigbig]

hi im using microsofts install DVD it came with a 64-Bit DVD and a 32-Bit DVD and i put them both in and none of them show up even though her computer takes 32-Bit i figered id try and see if it was the 32-Bit DVD and not both of them that wasnt working and i dont kno how to do the upgrade install without the DVD not showing up should i try and get her a beta real quick or something for it to work or do u think yall ca help me with figering how to make the DVD apper and iv saved all her stuff that she wanted me to save to a Portable HD that can hold 650GB so its stored lol