Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows Update Error 80072EFE

17 Feb 2011   #1

Windows 7 Pro
Windows Update Error 80072EFE

For the past few days when I try to update Windows 7 32 bit, (I am usings Microsoft Security Essentials as my AV) I get the following:

Windows Update Error 80072EFE-update1.jpg

This is not normally what I see, normally the updates are listed and I can just install them.

When I click on "Check for Updates" then I get the following:

Windows Update Error 80072EFE-update2.jpg

Note the error

So then I click on "Get Help with this error" and get the following:

Windows Update Error 80072EFE-update3.jpg

Note that my error is NOT listed.

I have done extensive Google searches to solve the issue. There were several suggestions including some downloads One in particular (ParetoLogic PC Health Advisor) I downloaded and tried to install. After a half hour waiting for it to install I stopped the install. It really played hell with my PC. I ended up restoring my PC with an Acronis Image made 1/15/2011. I had hoped this would also fix my update error, which it did NOT.

Does anyone a freaking idea how to fix this issue? I am assuming even if I do a clean install the same issue will be there.

BTW I have run "Full Scans" twice with Malwarebytes and Microsoft Security Essentials and nothing was found.

Any help is greatly appreciated.

My System SpecsSystem Spec
17 Feb 2011   #2
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit

One of things shown is the firewall is blocking access.

Probably not the problem but to be sure try turning your firewall off temporarily then try checking for updates.
At least we will know one way or the other on that scenario.

Once that probably won't work I'll post some other ideas.
I'll get some screen shots together and post them for you.

Windows Update - Reset

This is a tutorial on how to reset Windows Update. Should reset to default settings.
Try this first or below first.
All the updates shown in the middle picture below will no longer appear in the list.
They are still on the computer but won't show here after using the reset.
New updates will be added here in the future.
If the above doesn't work then open Win Update page.
Click "View Update history" yellow marked in left picture below.
Middle picture click "Troubleshoot."
Right picture Click blue circled "Is there an easy way..."
Then click troubleshooter.

This opens a repair wizard.
Then follow prompts.
There are different listings to try so you may need to try this more than once to select different options.
Several people have used this with good results so it can work but not always.
Best I have for now.
Hope that helps and fixes things.

Attached Thumbnails
Windows Update Error 80072EFE-windows-update.png   Windows Update Error 80072EFE-updates.png  
Attached Images
Windows Update Error 80072EFE-troubleshoot.png 
My System SpecsSystem Spec
17 Feb 2011   #3

Windows 10 Pro x64

The actual error code means:

C:\>err 80072efe
# as an HRESULT: Severity: FAILURE (1), Facility: 0x7, Code 0x2efe
# for hex 0x2efe / decimal 12030 :
  ERROR_INTERNET_CONNECTION_ABORTED                             inetmsg.h
  ERROR_INTERNET_CONNECTION_ABORTED                             wininet.h
# 2 matches found for "80072efe"
So, it is indeed some sort of network issue. Since WU uses WinHTTP and not WinINet, the error would be coming from inetmsg.h, but since they're the same it doesn't matter. Googling what you actually have as an error message and your problem, I found the very first link in the results might work. If you're still getting the errors after using a restore point to where it was working before, then you might want to consider the issue might not be *on* your box, but perhaps upstream - at your router, or your ISP, etc. It is usually local, but I've seen some issues here on SevenForums where user's DNS was pointing to incorrect servers for WU servers because of DNS cache poisoning, etc. It does happen.
My System SpecsSystem Spec

17 Feb 2011   #4

Microsoft Windows 10 Professional / Windows 7 Professional

I fixed a computer with the 80072EFE error, it was caused by a rootkit, google tsdkill and let it run.
My System SpecsSystem Spec
18 Feb 2011   #5

Windows 7 Pro

Thanks for all the replies.

I have reset my modem, router and Vonage. Do not know if that helped or not since after I did that Window 7 totally crashed and I can not even restore an Acronis image.

I am on Win XP at the moment (same computer as I have (or had) Win 7 installed). I had each OS installed on a different hard drive so it made it easy switch back to XP.

At any rate I went to install Win 7 (clean install) and everything was going fine until I put in the Product Code. It said I had an invalid Product Code (I bought Win 7 Pro through the student program offers so I know it is a valid copy of Win 7. Right now I am waiting for Microsoft Customer Care office to open so I can hopefully get the Product Code rectified.

I will let you know what is happening once I get Win 7 installed again.

BTW Win XP updates just fine with no issues.
My System SpecsSystem Spec
18 Feb 2011   #6

Windows 7 Pro

After numerous calls to Microsoft I finally got the Product Code rectified.

Win 7 is now installed and fully updated as of today.

Other than resetting the modem, router and Vonage I can not think of anything else that may have fixed the Error 80072EFE.
My System SpecsSystem Spec

 Windows Update Error 80072EFE

Thread Tools

Similar help and support threads
Thread Forum
cannot update, error 80072EFE , 80072EE2
Hi guys, I did a factory restore on my desktop computer a few weeks back and have had trouble with windows updates ever since. It did install some updates successfully (see screenshot in Post 2 below) when I first reset the computer - though the Windows Update screen says that updates have never...
Windows Updates & Activation
Windows update error 80072EFE
I have just installed Windows 7 Home premium on 2 computers. A 64 bit version on my desktop and a 32 bit version on my laptop. Both computers are connected to the internet via the same router. The 64 bit desktop will update but the 32 bit laptop won't, I keep getting the 80072efe error. After...
Windows Updates & Activation
Update Error 80072EFE
When i update windows 7 a error come 80072EFE wha should i do i also attach file
Windows Updates & Activation
Please help cant update windows, error 80072efe
Hi All, i have an error when running windows update, code 80072efe. have beeing looking at this a couple of days now, googled and checked everything on microsoft and nothing works. im desperatly trying to install a printer (hp deskjet 5940)but cant download any drivers for it as hp says...
Windows Updates & Activation
Windows update error Code 80072EFE
Please help, ive been having this problem when i update windows 7. I get an error Code 80072EFE. Someone please help.:D:D:):cry: I have windows 7 32-bit
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:41.
Twitter Facebook Google+