Solved I finally ran into a problem with Platform update KB2670838 and IE10

Anak · Feb 28, 2013

Other than the problem I am going to describe I have had no other problems with my machine, IE10, FF19 or Opera12.14 and I would like to solve this or else I will have to perform a system restore. With this being a new update I have not found a match to my problem here or on the web.

The problem has to do with managing attachments here on SevenForums.

When I click on the browse button if I want to upload a screenshot or picture to a post I am making here on SevenForums the resulting Open File window only shows 6 of the 32 picture folders I have in my Pictures Library, 81% of the Folders are missing.

All of my Documents are listed.
All of my Music is listed.
All of my Videos are listed.
But 26 folders in Libraries\Pictures are missing.

This behavior only occurs in IE10, whether or not it is in Enhanced Protection Mode.

In FF19 and Opera12.14 everything is there.

All of my Documents are listed.
All of my Music is listed.
All of my Pictures are listed.
All of my Videos are listed.

I have gone through Control Panel\All Control Panel Items\Default Programs to see if there were any changes to the IE settings, but IE looked okay.
I checked Properties\Securities for the four Libraries and they are the same.
I also went over the Tools\Internet Options\Advance Tab settings in IE10 and they look okay to.

Would it have to do with security, and the fact that Manage attachments opens a new window?

Any Ideas? I'm stumped.

robinb9 · Feb 28, 2013

You might have to uninstall the update and see if there is a difference

Anak · Mar 1, 2013

That is an option. I want to know what is the cause, and if there are other options.

In the meantime I have ran sfc /scannow, that came back with no integrity violations.

I'm posting the CBS log, but I'm not sure if it will be of any use because the log starts a day after I installed KB2670838 and IE10.

View attachment 257515

robinb9 · Mar 1, 2013

So many funky things happened to a lot of people when the installed that update. If I were you I would uninstall it and see if it fixes the problem. If it is not that then you can go on from there

NoelDP · Mar 2, 2013

MS have finally realised that there is a problem with this update - and are working on it.
They will either block it from machines likely to be affected, or update it (or both).

For the moment at least, uninstall it and hide it.

Anak · Mar 2, 2013

NoelDP said:
MS have finally realised that there is a problem with this update - and are working on it.
They will either block it from machines likely to be affected, or update it (or both).

For the moment at least, uninstall it and hide it.

I tried. It hung at Preparing Desktop for several hours. I hope MS offers it again as a repair to the first one.
See Note Below.

I wasn't a happy camper when I literally had to pull the plug to shutdown, but it came back okay. A sfc /scannow also came back without any integrity violations.

I would like to try and understand why this update has an effect on a call for a file through MS's IE10 browser.

I have tried to post on the MS Community site here: After installation of update KB2670838 Win 7 keeps crashing to blue - Microsoft Community , but when I hit the reply button nothing happens for the first two clicks and then a red warning pops-up asking me to try later. I imagine it is tooo long.
I tried a shorter version, but it won't post either. The thread doesn't look closed. :huh:

Here it is in its entirety, my OP is in the middle:

This post is not in reply to Ms. Bradley, but a post to share my experience with KB2670838.
I would like to ask Ms. Bradley to check the WindowsSecrets Forum, and PA Bear to look at other Forums and see that this update is causing more havoc than just stopping Browsers from running, and it is happening on more than just hybrids, my machine is a Desktop.

Here are two at SevenForums:
Platform update (KB2670838) for Windows 7
IE10 for Windows 7 Globally Available for Consumers and Businesses

Users are unsure whether or not KB2670838 is a pre-requisit for IE10 on their 7 machines. I installed it before installing IE10, and when I did install IE10 there was a short check at the beginning for "updates", No doubt IE10 would've installed KB2670838, "silently".

I would like to try and understand why this update has an effect on a call for a file through MS's IE10 browser, my machine run fine, my browsers run fine except for this one feature in IE10. Can either of you explain why?

I tried to un-install it, but it hung at "Preparing Desktop" and I had to pull the plug to shut it down to restart.

My post, a copy of what can be found here: SevenForumsfollows.
I finally ran into a problem with Platform update KB2670838 and IE10
Other than the problem I am going to describe I have had no other problems with my machine, IE10, FF19 or Opera12.14 and I would like to solve this or else I will have to perform a system restore. With this being a new update I have not found a match to my problem here or on the web.

The problem has to do with managing attachments here on SevenForums.

When I click on the browse button if I want to upload a screenshot or picture to a post I am making here on SevenForums the resulting Open File window only shows 6 of the 32 picture folders I have in my Pictures Library, 81% of the Folders are missing.

All of my Documents are listed.

All of my Music is listed.

All of my Videos are listed.

But 26 folders in Libraries\Pictures are missing.

This behavior only occurs in IE10, whether or not it is inEnhanced Protection Mode.

In FF19 and Opera12.14 everything is there.

All of my Documents are listed.

All of my Music is listed.

All of my Pictures are listed.

All of my Videos are listed.

I have gone through Control Panel\All Control Panel Items\Default Programs to see if there were any changes to the IE settings, but IE looked okay.

I checked Properties\Securities for the four Libraries and they are the same.

I also went over the Tools\Internet Options\Advance Tab settings in IE10 and they look okay to.

Would it have to do with security, and the fact that Manage attachments opens a new window?

Any Ideas? I'm stumped.

Any ideas Ms. Bradley, PA Bear??

My System Specs:
System Manufacturer/Model Number: Gateway DX4831e
OS: Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
CPU: Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard: Gateway H57M01 133 megahertz
Memory: 6GB of 1,333MHz DDR3 SDRAM
Graphics Card: 32MB Intel Graphics Media Accelerator HD IGChip
Sound Card: Realtek High Definition Audio
Monitor(s) Displays: Gateway HX2000 20inch TFT active matrix TN
Screen Resolution: 1600 x 900 x 59 hertz
Keyboard: MS 'Natural' Standard PS/2 Enhanced 101-102 Key
Mouse: Gateway USB wired optical
PSU: 300watter.
Case: Mid-Tower Desktop
Hard Drives: WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0, HL-DT-ST DVDRAM GH41N [CD-ROM dr]
HP Photosmart Plus B210a e_series AIO Printer Four card readers, and Four USB 2.0
Internet Speed: Verizon FIOS 24.57Mbps Down - 5.68Mbps up
Other Info BIOS: American Megatrends Inc. P01-A0

Note

As of 10:30am est 03/02/13 I checked my updates, guess what I have both KB2670838 and IE10 waiting as "Optionals" the date is 02/27/13

The one's I installed (KB2670838 and IE10) was on 02/26/13.

What to do? What to do? What to do?

NoelDP · Mar 2, 2013

The problem appears (from what I hear) to affect only AMD graphics cards/chips (and probably only a subset of those).

things will shake out over the next few days - so expect a v.x update to appear once you've hidden the current one.

Anak · Mar 2, 2013

Well the deed has been done....

I went to a restore point 3" (minutes) before the install date of kb2670838 and I am now back to IE9, but the nefarious kb2670838 is still listed as "successfully installed", and the IE10 update has disappeared from updates, but kb2670838 remained as an "optional update". I did hide it so we will just have to wait and see until MS decides to offer it again.

I did notice in the hours of this morning before I ran the restore that the visiual display of fonts was starting to degrade.
Heavy (bolder) on the bottom of the fonts, and a slight rainbow effect of the fonts. IE9 remains steadfast.

Noel, did you get a chance to view my CBS log file?

NoelDP · Mar 2, 2013

The Update History is exactly that - a history.
Check in Installed Updates instead

Anak · Mar 2, 2013

That's just it, after tried to uninstall it last night and pulled the plug when it hung at Preparing Desktop, I didn't see it in "installed updates", but I did see this in system restore:
View attachment 257653

This is what remains in Control Panel\All Control Panel Items\Windows Update\View update history
View attachment 257654

And,
I now have the same problem of missing picture folders in IE9 when I'm calling for a file to D/L'd to this post through the IE9 browser.

I was using IE9 to make this post, and when I went to D/L the attachments, those same 26 folders were missing, so, I switched over to FF19, and I'm finishing this on FF19. Opera is also unaffected.

I have the digitalriver/now go to dell and use theirs .iso. I think I'm going to get ready and do Greg's Clean install.

I'm tired, and I have a long way to go....

NoelDP · Mar 2, 2013

I've received this request from MS, via 'sources'

Code:

>This topic regarding Platform Update for Windows 7 (KB2670838) is a specific compatibility issue with certain GPUs, primarily AMD+Intel mobile hybrid/switchable graphics solutions with particular driver versions. Microsoft is actively working with AMD and Intel to address this issue for customers.                                                                 
>
>                                                                                                                                                                                                                                                                                                                                                                          
>                                                                                                                                                                                                                                                                                                                                                                           
>
>                                                                                                                                                                                                                                                                                                                                                                          
>Can any folks who are hitting this issue or other graphics issues specifically related to Platform Update (KB2670838) who do NOT have AMD+Intel mobile hybrid/switchable graphics please post dxdiag.exe logs? Run dxdiag.exe and then click "save all info". The key sections from the dxdiag log file are "System Information", "Display Devices", and "System Devices". 
>
>

I'll flag related threads and data to the relevant parties as required.

Anak · Mar 2, 2013

Thank You Noel, I appreciate your efforts.

Here are our dxdiag.exe, and x64dxdiag.exe summaries: View attachment 257666; View attachment 257674

Our machine seems stable except for that problem with IE9/IE10 requesting a file to D/L'd through the browser and not showing all of the folders in Libraries\Pictures.
So, I'll hold off until I hear from you, and/or if I see an MS update I'll post here.

Our machine is pretty much stock. The latest Intel HD grapics update information is included in this file. I had to save it in Unicode-8 or else I would have lost the Update details. I can save it in another format if this gives you problems opening: View attachment 257669

Anak · Jul 6, 2013

With apologies to the "Bard"; To install or not to install that is the question!

An excerpt from one of my posts: http://www.sevenforums.com/browsers-mail/296216-webpage-download-errors-ie10.html#post2454498

The biggest problem I'm having is using IE10 while trying to post here on 7F.

When I'm trying to insert a link the link insert box opens okay, but when I paste a link into it the OK/Cancel buttons disappear.

When I want to upload a file only 7 of the 26 folders I have in "My Pictures" appear, none that I need to get to. And various cursor, highlighting problems too numerous to mention.

Sounds like a DirectX problem doesn't it? I'll check it again, the diagnostic checked okay the last time.

The pages look okay and I get around okay, it just seems to be with any editing.

FireFox 22. works okay

The biggest problem is the missing folders and I didn't have the disappearing buttons the first time I tried IE10.

System is fully updated to the best of my knowledge.
The pre-requisit KB2670838 is installed
Here's my first post: http://www.sevenforums.com/windows-...atform-update-kb2670838-ie10.html#post2308838

I've looked high and low and can't find anything about whether or not IE10 has been fixed to install after the AMD graphics cards/chips problem, and as far as I know I don't have any AMD on my machine.

Here is the Belarc Report:

Code:

Display: 
Intel(R) HD Graphics [Display adapter]
Gateway HX2000 [Monitor] (19.9"vis, s/n C180C0014001, November 2009)

I hope you have some insight Shawn.

Steve

Brink · Jul 6, 2013

Hey Steve,

I have the same issue with inserting links with IE10, and had to press the right arrow key and pasting to have it jump to the end to see the buttons. For whatever reason, it wasn't auto scrolling.

Not sure about the rest. You might see if you have the latest video drivers install. If you do, then you might see if either uninstalling/reinstalling them or trying a different version that this worked in before.

Anak · Jul 6, 2013

Thanks Shawn, I'll check out the tip about the "right arrow key".

As for the latest video drivers, I pretty sure I don't have the latest and greatest, but when I revert back to IE9, IE9 works. No editing problems, and I can see all my folders in Library/My Pictures.

Wasn't kb2670838 | A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1 supposed to take care of all that?

ThrashZone · Jul 28, 2013

It's a dilemma about the missing/ hidden folders issue,
Other suggestions missing from the referred threads,
One was to simply rename the folder the files were in/ subfolder inside "My ...." and test,
Another was to drag one of the folders to your desktop and test/ rename if necessary.

I have a Gateway computer so it's possible Mcafee was pre-installed/ was in my case,
And with sorted issues through the first couple of years of use I finally did a fresh install and scrapped all of the junkware and haven't seen any issues since,
Both have Intel chip sets one 64 bit Name Intel(R) G45/G43 Express Chipset
32 bit computer Name Mobile Intel(R) 4 Series Express Chipset Family
No issues with the referred windows update.

Anak · Jul 28, 2013

Our Gateway came with Norton, and I found another way: http://www.sevenforums.com/browsers-mail/299002-solution-missing-folders-using-ie10-windows-7-a.html

I'm getting ready for a clean reinstall: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

ThrashZone · Jul 28, 2013

You will not regret a fresh install with oem disk..
I saw your other question I just decided to reply here instead incase the forum administrators wanted to move/ split... the other answered question ?
Cheers.

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