Windows 7 refuse to download SP1

chewtah · Nov 11, 2015

I still havent got SP1 on my laptop! Its a Toshiba A660, Windows 7 home premium. 32 bit.

I have tried to download it and found it has jacked up my data usage through the roof, so it must have downloaded something, but it then shows it 'failed'. (about 100 times, no kidding!) Iv tried the 'stand alone'
download but dont understand which one I should get, it seems the numbering system doesn't actually say
'windows 7, 32 bit SP1' but a coded version.

McRuff · Nov 11, 2015

Have you worked your way through this KB article.

https://support.microsoft.com/en-us/kb/2498452

The download link is at the end. I think it is a combined download with all versions of win 7 SP1, so it is quite large if you are worried about your data cap and one of the fixes on the page may fix your windows update issue so could be worth trying first.

Ranger4 · Nov 11, 2015

chewtah, how are you downloading it?. have a look at this MS website & it tells you how to find out if you already have it installed & if not, there are links on how to download & install it. Check it out & see how you go.

Learn how to install Windows 7 Service Pack 1 (SP1)

chewtah · Nov 17, 2015

I try to download by going into the control panel, to updates, its often still there as a critical update, also clicked 'find updates' and gone from there. Iv looked at the 'computer' page and SP1 is not listed. I have work my way through the page of instructions as best I can, still no joy. I has downloaded to 35% recently but thats another clitch Iv heard.

Layback Bear · Nov 18, 2015

Could you complete this tutorial by Golden so we can see what we are working with.

http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

chewtah · Nov 18, 2015

I'll try to get all that but in the mean time I have 3 partitions
1 simple. Basic. 1.46 gig 100% free active recovery
2 simple. Basic. 11.85 gig 100% free primary partition
3 simple. Basic. 582.85 gig 88% free boot, page, file crash dump primary partition
All healthy!

Layback Bear · Nov 19, 2015

If you have followed the suggestion others have given and you still can't get SP-1 installed please complete this tutorial by Brink and post the log here.

It might reveal some information that will give a clue.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

wben353 · Nov 19, 2015

Checked page you linked to Layback Bear, don't see any relevance. Been blinded by the light before however.

chewtah · Nov 19, 2015

Is this it?

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {A2C09EE1-3E14-46F4-AAE6-0DE5D1603E84}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A2C09EE1-3E14-46F4-AAE6-0DE5D1603E84}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-1287490367-3734151464-4205699104</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>2.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>06BB3607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7600.16385
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2512010
Installation ID: 019774862344453073968392728501077194232886794665782566
Processor Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88338"]SpcService Web Service[/URL]
Machine Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88339"]RacService Web Service[/URL]
Use License URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88341"]UseLicenseService Web Service[/URL]
Product Key Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88340"]PkcService Web Service[/URL]
Partial Product Key: W8DQG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 20/11/2015 3:39:19 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:1:2015 19:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqjCA/21nI8wHYQj9iPElmqvAELsA9msXF0=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSCPL        TOSCPL00
  FACP            TOSCPL        TOSCPL00
  HPET            TOSCPL        TOSCPL00
  MCFG            TOSCPL        TOSCPL00
  ASF!            TOSCPL        TOSCPL00
  SLIC            TOSCPL        TOSCPL00
  SSDT            PmRef        CpuPm
  UEFI            PTL           PTLBUF
  UEFI            PTL           PTLBUF
  UEFI            PTL           PTLBUF

wben353 · Nov 20, 2015

You might want to give NoelDP a shout, brilliant fellow. 10's of thousands of post on sevenforums 7 many on Sysnative.

Layback Bear · Nov 20, 2015

This allows us to see if their is enough free space on the "C" partition.
It also allows us to see where the system flag is and if their are any other operating systems installed
that might be interfering.

Disk Management - Post a Screen Capture Image

-----------------

This allows us to see if Windows 7 is activated and if their are any obvious problems.
Some times when a system is not activated properly it won't except some Windows 7 updates.
I don't see any problems except that it shows that SP-1 for sure is not installed.

Windows Genuine and Activation Issue Posting Instructions

From the log.

ActiveX: Registered, Version: 7.1.7600.16395

Windows OS version: 6.1.7600.2.00010300.0.0.003

Layback Bear · Nov 20, 2015

Thanks Brink for putting the log in a code box.

If chewtah has followed the suggestion given by Ranger4 and McRuff as of now I see no reason why SP-1 will not install except the time waiting for it to download and install. As we know it can take a long time and one might think that things are not working.

I'm well aware of Noel's expertise and I'm also aware the Noel is a little under the weather. So if I can put a little sunlight on the problem I try.

The next step would be for chewtah to follow this tutorial by Brink to give Noel information he will want.

Please complete the tutorial chewtah.

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

torchwood · Nov 20, 2015

data cap

From your original post
it has jacked up my data usage through the roof,

Do you have a data cap, SP1 is 4100Mb MS stand alone DL.
Nothing wrong with MXdiag by the way.

Roy

chewtah · Nov 20, 2015

Yes, 4 gig a month.......

torchwood · Nov 20, 2015

OK

Suggest you run it at the beginning of the month then, unless you know someone without a limit who could DL it to a USB stick.

Roy

NoelDP · Nov 22, 2015

You need the 32-bit download of Windows 7 Service Pack 1- from https://www.microsoft.com/en-gb/download/details.aspx?id=5842 - the filename you need is windows6.1-KB976932-X86.exe

NoelDP · Nov 22, 2015

... in the meantime, please post your C:\Windows\windowsupdate.log file

chewtah · Nov 30, 2015

My (windows update) log is 458 pages long, there are 76 pages are of this;

2015-11-18 21:33:23:940 1196 df4 AU WARNING: Download callback received for call not in AU's list. Ignore the call result.
2015-11-18 21:33:25:125 1196 df4 AU WARNING: Download callback received for call not in AU's list. Ignore the call result.
2015-11-18 21:33:25:905 1196 df4 AU WARNING: Download callback received for call not in AU's list. Ignore the call result.
2015-11-18 21:33:26:716 1196 df4 AU WARNING: Download callback received for call not in AU's list. Ignore the call result.
2015-11-18 21:33:27:340 1196 df4 AU WARNING: Download callback received for call not in AU's list. Ignore the call result.

What can that mean?

I copied and pasted the whole log here and it seems to lock the post up, for ages. Id hate to cause a problem with it But I can cut the good bits out but there are 458 pages of it!!

chewtah · Dec 11, 2015

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {A2C09EE1-3E14-46F4-AAE6-0DE5D1603E84}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A2C09EE1-3E14-46F4-AAE6-0DE5D1603E84}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-1287490367-3734151464-4205699104</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>2.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20111124000000.000000+000</Date></BIOS><HWID>06BB3607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2512010
Installation ID: 019774862344453073968392728501077194232886794665782566
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/12/2015 8:16:26 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:1:2015 19:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqjCA/21nI8wHYQj9iPElmqvAELsA9msXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSCPL		TOSCPL00
  FACP			TOSCPL		TOSCPL00
  HPET			TOSCPL		TOSCPL00
  MCFG			TOSCPL		TOSCPL00
  ASF!			TOSCPL		TOSCPL00
  SLIC			TOSCPL		TOSCPL00
  SSDT			PmRef		CpuPm
  UEFI			PTL   		PTLBUF‹E
  UEFI			PTL   		PTLBUF‹E
  UEFI			PTL   		PTLBUF‹E

I think Iv done it right!

chewtah · Dec 12, 2015

torchwood said:
From your original post
it has jacked up my data usage through the roof,

Do you have a data cap, SP1 is 4100Mb MS stand alone DL.
Nothing wrong with MXdiag by the way.

Roy

Pardon my ignorance, but is that 4.1gig?

Windows 7 refuse to download SP1

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